Seaside Sandy Beach

We've just returned from a week here and can safely say we had a wonderful holiday. We'd happily return.

Overall, the service at the hotel is outstanding and noticeably better than we've come to expect from Spanish all-inclusive hotels. We arrived at around 10:30pm after dinner had finished, but the hotel had thoughtfully prepared a cold meal and left it in our room along with fresh drinks. It was a small gesture that made a great first impression.

Our room was on the seventh floor overlooking the pool. Despite being on a high floor, we never had any issues waiting for the lifts. The room was spacious and well equipped, with a separate dressing area, a comfortable bed, an excellent shower and a balcony with a lovely view. We'd read reviews describing the décor as tired, but that wasn't our experience at all. The rooms are simply decorated in a traditional Moorish style rather than a modern one. Everything was well maintained and we didn't notice any damaged furniture or cracked tiles. The dressing gowns and slippers were another nice touch.

Housekeeping was excellent throughout the week. The room attendants were friendly, cleaned the room every day to a high standard and replaced towels whenever requested.

Breakfast, lunch and dinner are all served buffet style and the food was one of the highlights of our stay. There is a carvery, live grill stations and a different daily theme, along with plenty of salads, sides and desserts, so it never felt repetitive. It's one of the few all-inclusive holidays where we've genuinely enjoyed the food all week and never felt fed up with it. There are indoor and outdoor seating areas, although most people queue for the outdoor terrace. We only discovered a few days into our stay that you can usually walk straight into the indoor restaurant without waiting, which isn't made particularly clear.

Drinks are served at your table during meals, although getting a second drink can sometimes be difficult. The restaurant also has a dress code, but this seemed to be applied inconsistently. We were stopped for wearing Crocs with smart shorts and a shirt, while others were dining in flip-flops, sliders and even swimwear. Management resolved the issue quickly, but it does make the dress code feel rather pointless if it isn't enforced consistently.

The all-inclusive drinks package runs from 11am until 11pm, creating a slightly odd period between breakfast finishing and 11am when it's difficult to get a drink. During the day, drinks are only available from the Pool Bar (apart from those served with meals), before the Salon Bar opens in the evening. At busy times there simply aren't enough staff at the Pool Bar, resulting in some fairly long queues.

That said, the quality of the drinks is excellent. The local draft beer is very good, cocktails are freshly prepared rather than pre-mixed and soft drinks are served in bottles. The Pool Bar also serves waffles, cakes and, I believe, sandwiches, although this wasn't particularly well advertised.

The pool itself is quite small for a hotel of this size and the biggest issue is the number of sun loungers. There simply aren't enough for everyone, meaning guests are up early reserving them. Although staff are supposed to remove towels from unattended loungers, this wasn't enforced during our stay, so many beds remained reserved but unused for hours at a time.

There is a lifeguard on duty, but they seemed more focused on stopping children from splashing or playing than supervising the pool. Children are largely restricted to a small paddling pool attached to the main pool, giving the impression they are expected to be seen rather than heard. I wouldn't describe the hotel as adults only, but equally I wouldn't call it particularly family-friendly. If you're travelling with young children, there are probably better options nearby that cater more towards families. There is a kids' club, although it appears to be aimed mainly at younger children and is staffed by only one team member.

Daytime entertainment mainly consists of activities such as boccia, shuffleboard and darts. It was enjoyable enough, but with only one member of the animation team running activities at any one time, it lacked a little atmosphere.

Evening entertainment usually consisted of a singer by the Pool Bar and a separate show or act in the Salon Bar. The acts we watched were generally very good, but both venues are relatively small and there simply aren't enough seats for the number of guests staying at the hotel.

Finally, the location is excellent. The front entrance is only a 5-10 minute walk from the Yumbo Centre, while the rear entrance provides a similarly short walk to the beach, making it an ideal base for exploring the area.

Overall, we thoroughly enjoyed our stay. Id definitely stay here again but think it would be better as a couples break

This is a big hotel and at peak times is extremely busy. The pool is good but forget about getting a lounger around the pool deck, they are all “reserved” early. The kids club was great for our grandchildren. You have to queue for the Restaraunt at breakfast and dinner and meal times are chaotic to say the least. The poolside bar is good if you like sitting with people smoking and music so loud you can’t have a conversation. It’s a very short walk to the beach and the dunes. This is a very busy area and not on our go back list.

A lovely place to stay, we went as a family of 6. The restaurant staff are great, and by the looks of it work nearly 24/7 still with a smile. The inside restaurant was very nice. We had a few members who really should get credit for our enjoyment here. Especially genie as my kids named him. The hotel management will know straight away who that is by the description. The pool life guard was always playing with the kids and did his job as he should, telling people if there not following the rules but was very polite about it. The pool bar staff were on point and didn't stop at all. The drinks were good. The night time entertainment was lacking with minimum amount of seating. We thought if you used part of the upper sunbed area as seating this would help. The location is great, close to the beach and close to multiple entertainment areas. Take yumbo centre for example, not everyone's cup of tea is yumbo but it depends how open minded you are. The rooms were clean and staff cleaning them are very friendly. We didn't see anything we shouldn't of, as mentioned in a few other reviews,no nakedness. But the upper spa level is nude, take note of that. The entertainment for children is lacking quite alot.well it was for us, There is a children's entertainer but I feel they have limited resources from what I did see. I will note we did see an area/room full of children's drawings similar to a classroom so more does probably go on than we sore. We would definitely come here again. Thank you Genie.