Riu Papayas

One week with the family Can't fault this hotel. Everything was fine. It's definitely a strong 4.5/5. Would definitely come back. You have nothing to worry about,it's clean, good food.just book it.

Let me firstly say the people working at the hotel were amazing from the incredibly hard working bar staff, the friendly people in the restaurants, always happy reception and the room cleaners.

The hotel room was clean and spacious, the location was 15mins from the beach, supermarket next door and the daytime entertainers were very friendly and engaging, throughout the day they kept kids and adults entertained for long periods.

The main buffet was ok and the chefs were very visible and welcoming but the mass production of food was not of 4* quality but it was the speciality restaurants that caused the most concern.

The Spanish restaurant offered a sea bass where the dish turned up raw and certain foods were not cooked right through.

Due to the people service, I have to score the resort a four but you need to review the food products for mass servings because we have been to two others this year and they have been of higher quality - palladium group.

Well done on the hiring of some excellent people, they deserve a mention.

Most things about the hotel were perfectly OK — nothing particularly memorable, good or bad. Unfortunately, the smoking situation in the entertainment area was very memorable.

Despite there being designated smoking areas and presumably some fairly simple rules about where people can smoke, in practice the entire entertainment area seemed to operate as one giant smoking lounge. Cigarette smoke was absolutely everywhere, including around families and children, and quite a few guests appeared to treat the smoking-area rules as more of a loose suggestion than an actual rule.

We complained to the hotel, only to be told that there wasn't much they could do about it. Which is a slightly baffling response when we're talking about your hotel and your rules. Apparently the smoking rules are more of a decorative feature.

It's particularly frustrating because the entertainment area is otherwise where families are supposed to relax and enjoy the evening.

So, if you're considering this hotel, especially with children, be prepared to partake in some second hand smoking.

A shame, because aside from this, the hotel was generally fine. But when the choice is between breathing someone else's cigarette smoke during the evening entertainment or not enjoying the entertainmentat all, I'd rather not have to make that choice on holiday.