- Gran Canaria Holidays
- Maspalomas
- Suite Hotel Jardin Dorado
This complex boasts a charming setting overlooking Maspalomas golf course, boasting stunning views over the surrounding countryside. The hotel enjoys close proximity to a host of attractions, as well as a number of activities, which can be enjoyed nearby. This wonderful hotel features beautifully-designed guest rooms, which feature soothing tones and a peaceful, relaxed ambience. Guests are invited to avail of the many facilities and services that this elegant hotel has to offer. Guests can enjoy the ultimate relaxation in a hammock, amidst an air of peace and serenity, while the little ones play nearby.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub and a sauna. This hotel also features complimentary wireless Internet access, concierge services and an arcade/games room. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Terrible experience at this place which is a shame as the rooms are lovely and very clean much better than previous hotel we stayed at in Gran Canaria but we had issues with the door handle and it took four times telling reception to come fix it for us for it to actually get sorted and even then we were reluctant to trust it would work for us to be able to get into our room for basic things like shower and getting changed..
Gym is dangerous too a few pieces of equipment broken not replaced or even labelled as broken and very hazardous to use..
Food variety is terrible paid extra for lunch £40 for frozen reheated chips, awful calamari and very little veggie options
Customer service and reception is terrible communication between us and staff is not there at all we appreciate if others don’t speak English and it’s a language barrier however don’t leave us standing waiting for help for 20+ minutes past check in time to actually get into our room once you ‘fixed’ the door tell us no information as to what the issue was then when we tried it again it was not fixed at all once is enough but four times this happened took up a lot of our first day here after travelling a long way and simply wanting to get into our room to shower
Also no kettle in room so if you want coffee need to pay at bar first place we have ever stayed where they don’t have a kettle not impressed
We were very nervous after reading so many negative reviews - but in our opinion they are far from accurate.
An excellent spot in Maspalomas with so much to offer.
The staff are wonderfully friendly, helpful and kind - the accommodation is stunning and the grounds are kept to a very high standard - beautifully presented with lovely flowers and plants throughout.
The pool is the highlight, and while two of the smaller pools are closed, it’s only a very minor issue - as the main pool is so large and amazing.
The breakfast, which is included within the price is also really great - a brilliant selection of fresh food.
Would highly recommend!
We stayed at Hotel Jardín Dorado from 15 to 25 July 2026 as a family group across two rooms, booked as an all-inclusive package.
From the first day of our stay, two of the three advertised swimming pools were closed, which significantly limited the pool facilities we had booked. Over several consecutive days, the all-inclusive drinks service was repeatedly inadequate, with shortages of alcoholic drinks that continued despite us raising the issue with reception on more than one occasion. The entertainment programme was also noticeably reduced for the first part of our stay compared to previous visits, only picking up around the middle of our holiday.
We also found parts of the accommodation poorly maintained, including door frames in poor condition and a shower that did not drain properly. On more than one occasion, we experienced dismissive and unprofessional behaviour from bar staff after raising concerns about the drinks shortage.
We did raise these issues directly with hotel management during our stay, who acknowledged there were internal problems at the time. Unfortunately, since returning home, we have found it very difficult to get any further response from the hotel to follow up on this.
We have stayed at this hotel several times before and had good experiences previously, which made this visit particularly disappointing. We hope this feedback is useful for the hotel to address for future guests.
Moana is the best receptionist and couldn't do enough for us. The food in the buffet was excellent, breakfast, lunch and dinner. The kids pool and the spa pool were closed for the whole time we were there which was disappointing as no one said why and they looked fine. Apart from that we had a brilliant time
We really enjoyed our holiday in jardin dorado. Our transfer to airport was 8 hours after check out, hotel let us overstay for free and continue getting all inclusive service. All staff were lovely and friendly, Judith in bar always remembered how I liked my drink also she was very kind and welcoming to kids.
Unfortunately two of the three pools were under maintenance which was not expected in the peak time, but the one pool was clean and big enough. Because of the kids pool being under maintenance all kids had to play on the steps which was not ideal. The restaurant was clean, The food was nutritious and various. Staff cleaned and replaced food very quickly. We stayed at the last row of suits which was quiet and the view was the golf court. There was a cockroach problem outside but didn't see any bugs in the room. The housekeeping was not as good as I expected not in a hotel standard at all but they were friendly and did generally an ok job. Make sure to bring your driving license to hire a car for at least a couple of days nothing is in walking distance specially in hot weather, except for a small shop. The rooms are out of date though they can benefit from a redecoration. Overall The food was lovely and staff were friendly for the amount of money we paid it was worth it.
