- Gran Canaria Holidays
- Maspalomas
- Suite Hotel Jardin Dorado
This complex boasts a charming setting overlooking Maspalomas golf course, boasting stunning views over the surrounding countryside. The hotel enjoys close proximity to a host of attractions, as well as a number of activities, which can be enjoyed nearby. This wonderful hotel features beautifully-designed guest rooms, which feature soothing tones and a peaceful, relaxed ambience. Guests are invited to avail of the many facilities and services that this elegant hotel has to offer. Guests can enjoy the ultimate relaxation in a hammock, amidst an air of peace and serenity, while the little ones play nearby.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub and a sauna. This hotel also features complimentary wireless Internet access, concierge services and an arcade/games room. The complimentary beach shuttle makes getting to the surf and sand a breeze.
We stayed at Hotel Jardín Dorado from 15 to 25 July 2026 as a family group across two rooms, booked as an all-inclusive package.
From the first day of our stay, two of the three advertised swimming pools were closed, which significantly limited the pool facilities we had booked. Over several consecutive days, the all-inclusive drinks service was repeatedly inadequate, with shortages of alcoholic drinks that continued despite us raising the issue with reception on more than one occasion. The entertainment programme was also noticeably reduced for the first part of our stay compared to previous visits, only picking up around the middle of our holiday.
We also found parts of the accommodation poorly maintained, including door frames in poor condition and a shower that did not drain properly. On more than one occasion, we experienced dismissive and unprofessional behaviour from bar staff after raising concerns about the drinks shortage.
We did raise these issues directly with hotel management during our stay, who acknowledged there were internal problems at the time. Unfortunately, since returning home, we have found it very difficult to get any further response from the hotel to follow up on this.
We have stayed at this hotel several times before and had good experiences previously, which made this visit particularly disappointing. We hope this feedback is useful for the hotel to address for future guests.
Moana is the best receptionist and couldn't do enough for us. The food in the buffet was excellent, breakfast, lunch and dinner. The kids pool and the spa pool were closed for the whole time we were there which was disappointing as no one said why and they looked fine. Apart from that we had a brilliant time
We really enjoyed our holiday in jardin dorado. Our transfer to airport was 8 hours after check out, hotel let us overstay for free and continue getting all inclusive service. All staff were lovely and friendly, Judith in bar always remembered how I liked my drink also she was very kind and welcoming to kids.
Unfortunately two of the three pools were under maintenance which was not expected in the peak time, but the one pool was clean and big enough. Because of the kids pool being under maintenance all kids had to play on the steps which was not ideal. The restaurant was clean, The food was nutritious and various. Staff cleaned and replaced food very quickly. We stayed at the last row of suits which was quiet and the view was the golf court. There was a cockroach problem outside but didn't see any bugs in the room. The housekeeping was not as good as I expected not in a hotel standard at all but they were friendly and did generally an ok job. Make sure to bring your driving license to hire a car for at least a couple of days nothing is in walking distance specially in hot weather, except for a small shop. The rooms are out of date though they can benefit from a redecoration. Overall The food was lovely and staff were friendly for the amount of money we paid it was worth it.
Broken facilities, kids pool under maintenance, jacuzzi pool under maintenance as you can see on the picture attached. Most staff don't speak English, you have to use body language for most things, no entertainment team, no daily activities, a 4 stars hotel don't change room towels on request. Instead they replace once a week!! Terrible coffee quality which has awful taste! You can only get the coffee from the restaurant, you have to pay extra for bar coffee machine for all inclusive guests. Noticed, Staff drinks coffee from barista machine, premium bottled drinks, customers who pays hundreds of pounds for a proper week holiday and only staff get benefiting from the premium drinks and from good quality coffee machine that we All inclusive guests must pay for. We would not stay here again under these circumstances. We feel like, we got scammed by the hotel as you expect good quality service as well as food and drinks. All facilities must be in working order at high season on August. Avoid!
We have been staying at this hotel for the past 4 years, and everything used to be excellent. This time, the main and probably only positive point was the very good food. The meals are still tasty and high-quality; we have no complaints about the kitchen.Cons:This year, the hotel unexpectedly let us down due to its poor condition:Pools: Out of the three advertised pools, only one was actually open. The kids' pool and the hydromassage were closed. Moreover, the only working pool on the property was, to put it mildly, not clean.Rooms: The rooms are very outdated. During our stay, they had to repair the plumbing in my room every other day, which caused a lot of inconvenience.It is a pity to see a favorite place lose its quality. The hotel urgently needs an update and better maintenance.
