Koala Garden Suites

Fantastic holiday, the resort was brilliant, our room was lovely, clean and spacious. Pools were top notch. Kids entertainment team were excellent, we had a fantastic holiday. Food was ok, plenty to choose from, pool snack bar was great, and plenty of drinks to choose from. Staff were friendly and i can honestly say we have no complaints.

Let's start with the positive. Good size rooms. Staff were brilliant and helpful. Pleasant surroundings. Even though high season it never seemed packed. The sunbeds outside our room were a godsend as my grandson needed the quiet calm of a room from time to time. The snack bar served fresh burgers, hit dogs and pizza and we used this most lunch times. Icecreams were readily available and very nice. A couple of cats but they were no trouble. Now the negatives. As my grandson is autistic we asked for a quiet room. To our horror we were put immediately in front of the stage. This started around 8 with the children's disco which involved a lot of screaming but the other kids enjoyed it. The adult entertainment reminded me of the 1990s as it consisted of bingo, silly games karaoke and dancing to moves on a screen. Luckily it finished at 11. The pools are deep and there was only one my 5ft 2 daughter could actually stand up in and that was only at 1 end. The splash pool was in need of repair as the floor covering was raised in places. The food was typical of all inclusive and although we always found something to eat, it was cold, looked unappetizing, bland or too salty. We lived on salads and fruit. First all inclusive we have been on where we didn't put on any weight! But the worst part was not really the hotels fault but I do think it should be mentioned is that there is a venue behind the hotel where live music is played. Over the weekend from Friday to Sunday, the room was vibrating with the bass. If you're sound sensitive you'll understand how devastating this was. Again a lot of screaming. On the Saturday there were police, and ambulances called so there were sirens right into the early hours.

Review - 1st to 8th August. Its a long one so buckle up lol Me, my husband and 2 grandchildren (12 and 16) booked family suite along with my sister in law and her daughter. Brother in law and his fiancee booked a double room separately.

While I emailed the hotel ahead of time to request we could be in same zone, we received the standard response that they would try to accommodate but couldn't guarantee as they were fully booked that week.

We arrived around 9.20 on sat night and reception checked us in quickly and called the restaurant downstairs to ensure they would let us eat (closes at 9.30. We'd to return after we'd eaten to retrieve our cases and get our room info. Having access to some hot food on arrival was very much appreciated.

You do get the option of housekeeping every day or every other day. As there were 4 of us in the room we opted for daily and I'd recommend this option to everyone. Other members of our party opted for every other day and their cleaning sometimes got missed especially when they needed fresh towels or loo roll tho we helped out where possible.

Now for the room - we had a family suite on ground level in quieter end of zone 2. (Room 219) This was also at the end of a block of 4 so was ideal as we had no passers by (this ended up being our family hub for the week because of the location. Sis in law and neice were 2 doors along room 215 (family in between us were easy to get along with so this also helped) Bro in law and fiancee had double room in zone 1 (not too far away) but they did ask to upgrade to family suite in zone 2 which couldn't be done - understandable. Air con can be tricky but scan the QR code on your room card which gives more info on hotel and provides a video instruction for the aircon. Hint; the cardboard sleeve your key comes in (or your tesco clubcard) can also be put in the slot when you're out to keep the air con on

Family suite spacious, massive bathroom with hairdryer, separate shower and bath with retractable drying line over bath. 2 couches in liv room that convert to single beds by removing the back cushions. Plenty of hanging and shelf space too. A few cockroaches around but nothing major, keep your inner net curtain closed helps prevent them getting in the room.

Food not the best all inclusive we've been to but by no means the worst either. Good selection and the fussy eaters among us did not go hungry. Snack bar offered pastries, hot dogs, pizza, burgers and what they called chips but were more like chipsticks. Open 12 to 4pm.

Drinks. A few different cocktails available but from a premixed machine so we found them a bit sickly. Cider on tap, cava on request, very generous spirit mixtures and served in plastic cups. Tip: we took a 6 cup drink holder bought from Temu for around £2 which was a godsend. We also took insulated bottles that we could fill with juice or water from the self service bar. They also didnt mind putting alcoholic drinks into insulated cups (ideal for filling before bar closes at 11pm)

Location. Spar few mins walk away and Holiday World around a 10min walk. Local bus stop opposite holiday world will take you to Peurto Mogan market for around £4.50 pp. Free bus to Aqualand picks up outside hotel at 10am and returns at 3.30. Tip: we took fabric coolbag and bought a bag of ice, juice, snacks and cheap cartons of wine from Spar to take with us (saved a fortune on Aqualand prices) To be fair, we didnt go much further as this was a chill holiday for us.

Pools plenty of them, deep but inflatables are allowed

Overall, hubby and i had no issues, sis in laws air con broke the hottest day (39 deg) but reception arranged a fan until it could be fixed. Bro in law and fiancee's shower leaked but they didn't report it so can't complain, they did need extra towels but as cleaning got missed (this was reported but not rectified). I'd suggest hotel is not really 4 star, more 3 star but was very reasonably priced.

Not sure we'd return as a couple (very kid orientated) but if taking kids I'd def consider it.