Club Jandia Princess

The room was comfortable but very dated. The TV was able to hold a fire stick which enabled us to watch Netflix etc if we wanted to. There was a kettle and a complementary bottle of water. There were also 2 empty plastic water bottles which was a great idea and very welcoming.

The location is beautiful as the pools are in view of the beach and the sea. The walk down and back up to the hotel is not for the fainthearted. I managed half way and gave up! The views from the pool are beautiful. You would think you are in the Carribbean.

The atmosphere is very calming and restful, with peace and quiet in the adult areas to be had if you want it.. The staff are very hard working. The pool areas are clean and the outside bar area is cleaned by quite a few staff every morning. The pool towels are very good and are free from reception daily, using a piece of paper given at check in. The WiFi is very good both in the room, round the hotel and down at the pool area. The check I was very quick considering almost the whole coach got out here. Also, because we were late arriving the kitchen did us all some food, which were plates of sandwiches and picky bits. This was a great welcome as we were all hungry and thirsty. The snack bar is very good and in a great location. The food is tasty and has a fair bit of choice. The coffee machine and the juice machines are on all day in the snack bar which is a great idea. The coffee machine is on all day from 10am in the outside bar as well. The drinks are facing outwards so you can serve yourself beer, water and fizzy drinks whenever you want without the big queues. The shops inside the hotel carry a good selection but if you need anything specific there is a supermarket just outside up the hill, 2 minutes away. It's a bit like a Lidl so you can get most things, except clothes and toys.

Downside: The room keys are prone to de-magnetising all the time if they are put near anything with a memory. The life guards are all for the Spanish, even taking away broken umbrellas and finding them better ones, taking them away from other families. The fizzy drinks are extremely over carbonated, so much that that they gave us stomach pains. The entertainment team are non existent walking round the pools. In all other hotels I have been to they are around all day long. We have been here for 3 days and only seen 2 people once. The evening entertainment is okay but not fantastic. A band who can play their instruments well but can't sing😂..

All in all we have had a lovely few days here relaxing but would we come to this hotel again...NO!!

I may try one of the other Princess accommodations in the future but not this one!

I understand the hotel is run down and as long as you are aware of this in advance you can gage the hotel better before you arrive. Here are the other observations you should be aware of.

Staff and not very customer focused, generally not friendly and we were always made to feel like a burden whenever we asked for something - maybe this is this a cultural thing don’t let it put you off, just expect this is the way it is.

The TUI rep we spoke to was absolutely useless gave us basic information about the resort and some incorrect information which was annoying! She was young and I got the impression she couldn’t be bothered doing her job. So do some research before you arrive, luckily we did but she literally offered no other suggestions and told us to speak to reception about some items.

The main dinning area is very hot, stuffy and unorganised and not really a pleasant experience. Adult tables were always either full or tables were never cleared, resulting in me and my husband sitting in the family area and then being told off twice for this! The second time I bit back and told them to go and sort the adults area out!!! The dinner tables that are free never seem to be clean or have cups and cutlery replenished, nearly every meal we had to go hunting these down (no exaggeration).All drinks are self service and the coffee machines have long queues, the toasters do not toast (I had to put the bread in 7 times and the gave up). In the evening they don’t seem to have enough glasses you often had to drink Pepsi or wine from a tiny prosecco glass. Food will not be for everyone I can see why many complain. I don’t think you will ever go hungry but if you are a bit fussy you should prepare for days where you will struggle to put together a meal. Pizzas were good though.

Rooms are dated as others have mentioned. We had 2 single beds pushed together so one of us often fell down the gap!

The hotel is very isolated so you should prepare to pay for days out unless you are a pool/beach person. Don’t do the walk to the nearest town as the TUI rep suggested to us it’s far too long in the heat 🥵 get the bus outside the hotel or a taxi, buses can often be 10/15 minutes late so don’t think you have missed it. There are two no. 5 buses one goes on way and one goes the other, they often arrive around the same time but the driver will tell you if you get on the wrong one.

The drinks aren’t the best, we planned to upgrade upon arrival but was never asked at check in and as we arrived late in the night I was going to do it the following day but once I realised tasted the quality of the cocktails I didn’t think it was worth it. You must book the specialist restaurants within 48 hours upon arrival. There are two but one is closed so now both operating at the same restaurant - the food is exactly the same! You have to choose food options in advance. The food here was okay, but I have nothing more to add.

We are fit 40+ year-olds but I must admit keep going up and down the hill to the adult pools, beach, back to our room and then up and down the stairs of the main restaurant was tiring especially in the heat. It made me appreciate our ground floor apartment!

Entertainment is none existing, evening entertainment is on for around an hour starting at 9.30pm so there wasn’t much else to do in the evening.

The views are beautiful and if you are a pool person you should enjoy your stay. I can see that this hotel at one time would have been far more superior 🌟

If you paid a lot of money for your holiday I’m not sure you’ll feel it was worth the money 😬 if you’ve got a cheap deal or a last minute bargain you need to understand there is a reason for this

If you bear these issues in mind and be realistic that this is not a four-star platinum hotel ☹️ you can still have a lovely holiday.

Please also note that they have a lovely sister hotel down the road and upon arrival you will drive past it and think it’s yours but it’s not!!🤣🤣

Stayed at this hotel for 4 nights, as a solo trip. Transfer from the airport was roughly an hour. Room 8313 (sea view) was big, the bed was very comfy. All very clean. I had the air con on constantly but it didn’t really do much! I upgraded the AI to the premium as that gave me a few perks. Drinks until bar closes (although I didn’t utilise this), Balinese bed one day, bottled water, wine and some other drinks in the fridge, late check out til 2pm- TUI wanted £67 alone just for the late check out so upgrading was better VFM. The Balinese bed was comfy and very peaceful. There was a plate of fruit, bottle of Cava and 2 bottles of water when I arrived. However in other places I have been to these have also included waiter service for more drinks, and also a separate lunch menu, so this would have made the day better. I spent most of my time by the relax pool. Didn’t struggle to find a sunbed or shade when I needed it! Food- as a vegetarian I have been AI and really struggled to eat. However I didn’t struggle at all here. There was even a vegan area in the main buffet. I never actually made it to breakfast so cannot comment on that! The snack bar had less options but I was able to make a salad at lunch time. I went to the à la carte on one evening, and had potatoes, peppers, vegan tacos and cheesecake. Which were all tasty. Drinks- I pretty much just stuck to Cava. Big shout out to Erik at the sports bar who kept me topped up in the evenings! Entertainment- this was pretty terrible tbh 🤣 but that just made it more amusing! On my last evening there was a cockroach in my room 😩 I rang reception and they sent someone up with a dustpan and brush and a can of spray. She sprayed all around and said it would be dead- but I asked her to leave the spray and thank god she did because 5mins later it appeared and I was able to spray it. Not the best experience but I handled it! As others have said the hotel is closing for a well needed upgrade. It is looking very tired and is not currently at 4 star standard.
However all in all, I enjoyed my time here as a peaceful solo trip in the sun ☺️