SBH Monica Beach

Wasnt the worst place but theres improvements to be made. Based on previous reviews, i didnt go there with the highest expectations, so when i got there i wasnt disappointed. For the price we paid last minute we got what we paid first in all fairness.

Good points was the pool area generally had loungers as long as you didnt get there too late.

The customer service from reception and some bar staff was good and attentive, especially if you had an issue.

The grey areas was upon arrival there was no one to show us to our room, reception staff did give a brief explanation of where to go however, the resort being fairly large it did a while to find the room and walking around for 30minutes with large suitcases is not ideal after travelling the whole day.

Although we got an all inclusive package, after a certain time they begin charging for drinks which is abit cheeky.

Daily charge for beach towels (luckily we brought our own)

Big selection of food but on some days it was hit and miss unfortunately.

Based on the pictures we were under the impression a small section of the beach was owned by the resort. This was not the case and we had to pay a day rate of 6 euros per lounger and another 6 euros for the umbrella.

Keys only worked for half a day at a time. Had to keep changing keys which got very annoying very quickly.

And after speaking to another person on the resort they brought up the fact that someones room was robbed of their valuables. Luckily we carried our most valuable items with us whenever we left the room so we was ok on that end.

Cleaners had alot of attitude if they came to your room to clean and you are still in there. Mind you they came every morning at 9am. Same reaction everytime you ask them to come back in 10 minutes. They kiss their teeth and start saying things in Spanish. By the tone in their voice its clear they are saying horrible things.

To summarise if you want a cheap holiday it will do the job but, i personally wouldnt classify this as a 4 star based ok the 4 star resorts ive been to previously.

This has to be one of the worst holidays I have ever booked. From the get go we knew it was not going to live up to the photos online. We booked with easyJet which in the past had been fine, but I can tell you now, if you have an issue with your hotel offer 0 support, the advisor even laughed when I said the recent reviews on trip advisor stated people had been burgled (I dread to think where this advisor received their customer service skills from!) We were greeted at reception by a man who actually said he was not able to process our booking correctly and we would need to leave our passports with them until morning. We then made our way to the room, upon arrival we noticed there was only 3 decking chairs (one of which was broken) for our family of four, this was replicated inside also with a broken chair. All of the cupboards edging details were either off completely or falling off, the spare bed we had been given had one leg loose, so my daughter was too scared to sleep on it. The sockets on the walls were hanging off and even blew our charger. The shower in the bathroom had a broken holder so you had to hold it the entire time. There was large breaks in the bathroom sink that had been siliconed back together and the toilet leaked water over the floor. There was also ants in the bathroom and bedroom. The kitchen had no utensils and cutlery, so was useless without any. It was at this point we read the recent reviews which explained recently guests had been burgled. We decided to all share the beds in the bedroom and report our concerns to easyJet in the morning (which was a complete waste of time!) after being told to sort it ourselves at our own cost, I did exactly that and booked into the Rio2 (I would highly recommend this hotel instead!) Unfortunately as it was high season we could only book 4 nights at Rio2. We decided to try and put our fears aside and go to the slide pool, the bar was not open and there was only one life guard who seemed completely untrained and spoke no English. The slides were in my eyes dangerous as no one monitored how many people went down without leaving gaps. We witnessed several guests hit there heads on the sides of the one with turns at the end or land on each other. My partner even helped a man who had not realised how deep the water would be and got into difficulty, the “lifeguard” was none the wiser and the gentleman thanked my partner for saving his life. Then came a man saying he had witnessed a burglary happening and explained that when he had reported it to the hotel they had suspected him of them (at this point I was highly suspicious and doubted this guys story, (as he was asking lots of questions from my partner). The food was actually ok and the bar staff very accommodating. Annoyingly some of the rooms closer to the other pool looked slightly better maintained, but after being made to feel completely on edge we were so thankful we managed to salvage some of the holiday by booking elsewhere.

My wife and I chose SBH Monica Beach Resort in Costa Calma to celebrate our 9th wedding anniversary and enjoy a relaxing holiday. Unfortunately, it turned out to be one of the most disappointing hotel experiences we have ever had.

The biggest issue was the attitude of some of the reception staff, especially Sergio (Team Leader) and Adrián. We found them to be dismissive, confrontational, and unwilling to help when we had a genuine problem.

We stayed in Room 207 (sea view). From the very first night, the key card repeatedly failed to open our room door. After many attempts, we finally managed to get inside. The next morning, we reported the issue and a technician came to inspect the lock. Unfortunately, the problem continued. The following day, we were locked out again and another technician had to come and open the door.

On the fifth day, after collecting our passports from reception to put them back in our room, I spent around 30 minutes trying unsuccessfully to open the door. I returned to reception and explained that this situation was unacceptable. I asked why the room could not simply be changed or the lock permanently repaired.

At first, Mr. Monium was very understanding. He apologised, said he understood our frustration, and arranged for a technician to come. I offered to wait so we could all go together and resolve the issue once and for all.

However, the situation changed completely when Adrián became involved. When I asked if we could go to the room with the technician, he refused and said he was calling security. I asked why security was necessary just to open my room. Instead of trying to resolve the issue, I was told that if I continued talking, they would not open my room anymore and he does not cared.

When security arrived, Adrián spoke mainly in Spanish with the security officer while I was left out of the conversation. The officer then gestured for me to be quiet before hearing my side of the story. Shortly afterwards, I was told the police had been called and that I could be arrested.

Thankfully, my wife, who speaks Spanish, came to reception after I asked her to join us. There was also a British guest who had witnessed the incident and kindly agreed to stay as a witness.

When the police arrived, the security officer explained the situation in Spanish. As I began explaining my side, Adrián interrupted several times. The police stopped him and said they also wanted to hear from me. My wife translated everything I said, which allowed me to explain exactly what had happened.

I told the police that all I wanted was access to my room. The police instructed the staff to open the door. My wife went with the security officer and the technician. Even the security officer could not open the room using our key card, and once again the technician had to unlock the door. This confirmed that the lock problem was genuine and not something we had imagined.

Afterwards, while sitting by the pool, I spoke with several other guests about what had happened. Some shared their own negative experiences with reception staff. One Italian family told me they had requested a room change because of the location of their room and felt they were treated aggressively. They also told me they later experienced a theft from their room. Another guest told me her safe had been broken into. A British lady, who had witnessed my situation, also told me she struggled to communicate when requesting medical assistance because the doctor only spoke Spanish.

I cannot verify these other guests' experiences, but hearing similar complaints from several different people was concerning.

I would like to recognise Mr. Monium, who treated us professionally and respectfully throughout the situation. There was also a young receptionist who wore a head covering and was polite and helpful whenever we dealt with her. Unfortunately, our interactions with Sergio and Adrián were the complete opposite.

A holiday should be relaxing, especially when you are celebrating a special occasion like a wedding anniversary. Instead, we spent much of our stay dealing with a room lock that was never properly fixed and a confrontation that escalated to the point where the police were called over a maintenance issue that was ultimately proven to be real.

Based on our experience, I cannot recommend this hotel. The property itself has potential, but customer service—particularly at reception—needs significant improvement and there is to much stealing going on in the Resort. Guests deserve to be treated with respect, listened to, and helped when genuine problems arise.They do have a GYM but most of the equipment are old or not working.People in the restaurant / Bars are really working hard and nice.I saw many Cockroaches in the resort.