Melia Fuerteventura Hotel

We are staying at the hotel presently but I wanted to write now as I don’t want others to make the same mistake as us and waste their summer holiday here. I very rarely write reviews but am compelled to do so in this instance.

Do not book this hotel - if you have booked and still have time to cancel please do and go elsewhere!!!

The hotel has a huge staffing issue in terms of quantity of staff and the training of the ones who are here. It is not the general staff’s fault - but it is the fault of management who are aware this is the case but still happy to take bookings from guests who are expecting 5* service. I would genuinely say it’s closer to 3*. Just a few of our issues so far below:

Our room was booked for 2 adults/2 kids. We arrive at the hotel just before midnight so very tired. The sofa bed in the room which will accommodate 2 kids is not pulled out / made up. No problem, we request bedding from the guy who delivers the luggage. None comes. I ring reception, they promise it will come shortly. It never arrives. I let my kids sleep in the big bed with my husband and I sleep on a sofa bed with not even a sheet on. I had to request the bedding twice again the next day before it came. This is an ongoing problem - you have to ask for everything 3/4/5 times before you eventually get it.

Food/drink service is dire, we’ve had to have a meal in any of the restaurants / bars where it’s taken less than 30- 45 minutes to arrive & where we’ve had all the items we ordered. I am not exaggerating!

The Italian restaurant is closed - no explanation, no compensation.

The summer pool bar by the kids pool area is not staffed and only has water, juice and sweets, the coffee machine does not work, there are no ice creams or soft drinks or (god forbid on an AI holiday) alcoholic options available. If you want anything other than water and sweets during the day you have to walk out of the kids area to The Shack, where the queue to the bar is never less than 8 people deep with one barman working. To not be able to easily get a coffee or a Coca-Cola at a 5* all inclusive resort during the day is frankly bizarre.

Another thing I would expect to be easily accessible and plentiful in an all inclusive resort is ice cream. I have 3 kids under 10 so obviously this is important on holiday! In terms of fully stocked all I genuinely expect is chocolate, strawberry and vanilla. For the majority of our time here all there has been is nougat and lemon sorbet! It’s also only open for 4 out of 24 hours everyday.

I honestly could go on and on with why this hotel is not 5 or to be honest even 4*. Please don’t waste your money and more importantly your pressure holiday time with your kids here. As I say I’m not a moaner and rarely review but felt compelled to as it’s been so awful. Frankly can’t believe we have another week to go and just wish we could move. So disappointed and upset.

Also to add, my husband has reported all these issues yesterday afternoon and we’ve had no response from management yet. Apparently not a priority.

It’s a huge shame that my holiday was ruined by the hotels policies on children. I came to the hotel because it’s a great kitesurfing location and thought it would be a great place to bring the family whilst I could do some kitesurfing. However there is nothing for children under 16 to do. They are not allowed to have any floatation device in pools or throw a ball. There are no activities for them to do. They are not allowed in some of the restaurants. To be honest the policies have ruined our holiday so I couldn’t recommend it to anyone with a family with children under 16.