- Fuerteventura Holidays
- Corralejo
- Secrets Bahia Real Resort and Spa
In a priviliged beachfront location, bordering Corralejo's natural sand dunes and just 1.7km from the centre of Corralejo, the elegant Gran Hotel Bahia Real 5* Grand Luxe enjoy spectacular views of the tiny island of Lobos and neigbouring Lanzarote. The hotel features tropical gardens, palatial reception rooms and currently boasts the best spa on the island. Situated in an independent wing of the hotel The Bahia Vital Spa provides the perfect balance between mind and body and guests have no choice but to relax. Further relaxation may be enjoyed on the golden sand beach where there are loungers and parasols for guests'use. The hotel offers six restaurants including speciality a la carte restaurants open on alternative evenings, as well as a main buffet style restaurant and the Coco Bahia Lounge & Club located directly on the beach. Young guests are well catered for with a mini club, playground, wii games area (7-14 years) .
Currently staying at this hotel having booked the all inclusive option for my 60th birthday celebration. Just feel that staff are chasing the signature of a sale and seem not to be interested once you say that your all inclusive as the service then becomes poor and you tend to be somewhat ignored. Will most definitely not return as this place is well overpriced and over rated. I have stayed in much better hotels and wish that I had booked somewhere else. The Spa is great but no real social place to sit for a drink during the day. Will not return for sure!.
Secrets Bahía Resort — Review
I’m staying at Secrets Bahía Resort and will update this review throughout my trip. As a vegetarian traveller, dining is an important part of my experience, so that has been a particular focus.
Dining & reservations
The restaurant booking system has been one of the biggest frustrations. Reservations have to be made through the app on the day of arrival. I made my bookings as soon as I checked in, but despite doing so I was only able to secure reservations at 3 of the 4 restaurants. Unfortunately, the one I missed was the restaurant I was most interested in trying.
The available dining times are also quite limited, with many of the options being very late dinners. At my earliest booking, the staff were friendly and pleasant, but I couldn't help feeling that I was being rushed through the meal and was a nuisance to them, which detracted from the experience.
As a vegetarian, the dining situation is particularly frustrating. The à la carte restaurants have much better vegetarian options, with actual meals rather than simply side dishes. However, the buffet options at both breakfast and dinner are very limited for vegetarians. At Marketplace in particular, there are very few actual vegetarian meal options; the choices tend to be things like side portions of carbohydrates or cheese rather than properly considered, substantial vegetarian dishes.
The problem is that you can only access the better vegetarian options at the à la carte restaurants if you're lucky enough to secure a reservation. When I raised this with Guest Relations, I was told that there are around 400 guests but only 40 spaces available in the à la carte restaurants. Not all of the à la carte restaurants are open every day either, so in practice it can feel more like having around two à la carte options available per day rather than four.
This makes the limited vegetarian offering at the buffet even more significant, because guests who don't manage to secure an à la carte reservation are left with very few substantial vegetarian choices.
I found the food at Himitsu considerably better than at Marketplace.
Room service is another weakness for vegetarians. There are currently no vegetarian options on the room-service menu, and there is also a €10 surcharge per order, which makes this particularly frustrating when there isn't even an appropriate meal available.
It's also worth noting that despite the resort being advertised as all-inclusive, not all alcoholic drinks are included, with some requiring an additional surcharge.
Pool area
The pool area is peaceful and provides a pleasant place to relax. However, there are no snacks available poolside, which would be a welcome addition.
There is also a significant issue with sunbed availability. The hotel states that guests cannot reserve sunbeds and that beds can be reallocated after 15 minutes of non-use. In practice, this doesn't appear to be enforced. Guests queue from around 9am to claim sunbeds and then leave towels on them for much of the day, despite barely using the beds. This significantly limits the options for guests who actually want to spend time by the pool.
Housekeeping & service
Housekeeping requests have taken an extremely long time to be dealt with.
I also didn't receive turn-down service on my first night.
More generally, I've found some of the staff to be quite standoffish. This hasn't been my experience with everyone, but it has happened often enough to be noticeable. I've experienced it at reception, with wait staff at Marketplace, and with housekeeping.
One particular interaction at reception stood out. When I went to ask about making an amendment to a booking, the staff member spoke to me in a way that felt unnecessarily patronising, almost as though I were a child, and refused to make any real effort to help me find a solution.
There has, however, been one notable exception. The staff at the Seaside Grill at lunchtime have been friendly, welcoming, accommodating and attentive. They have consistently made me feel looked after and, so far, this is the only place at the resort where I've genuinely felt taken care of as a guest. That difference in service has been very noticeable.
Rooms
The rooms are nice and comfortable overall, although they are beginning to feel somewhat dated.
Overall
At this stage of my stay, while there are certainly enjoyable aspects to the resort, the overall experience doesn't feel like what I would expect from a 5-star property.
It may be a 5-star resort on paper, but it doesn't feel luxurious. For me, luxury isn't just about the facilities or the appearance of the property; it's also about how you are treated as a guest. Unfortunately, I haven't consistently felt like a valued guest here. Too often, I've felt more like an inconvenience — whether that's when trying to arrange something with reception, dealing with housekeeping, or during dining.
The fact that the Seaside Grill staff have made me feel genuinely welcomed and cared for shows that this level of service is possible within the resort. Unfortunately, it hasn't been my experience elsewhere.
The combination of the service issues, limited vegetarian dining options, frustrating restaurant reservation system, housekeeping delays and sunbed situation has made the experience feel below the standard I would associate with a luxury 5-star resort.
I'm continuing to see how the rest of the stay goes, but so far there is a noticeable gap between the resort's 5-star positioning and the experience of being a guest here.
This was a hard place to review. Had it not been for the fact we paid a lot for the preferred club option, and got absolutely nothing for it I would have probably been more inclined to go 4/5 stars. But the extra c.£1000 for our 10 night stay and that gained you a preferred club "lounge" which was a small office with books and a coffee machine...and a preferred club breakfast area (tensa barrier and same seats as everywhere else) made me review this down. Indeed, on arrival having emailed I'm Advance for a nice room as it was our 20th wedding anniversary and arranging "a lovely room" we were told "room not ready and it is needing some paint work I'm afraid"....followed by "oh you're preferred club, not much more than normal customers really..." made us feel less than excited. Then there's the location. No beach just a 10yds strip of sand before a rocky area and no sea access without taking on some steps by the nearby pier. Overcrowded pool area which didn't open until 0900 and then the mass dash for the good beds started. The local town made Blackpool look classy! Down the road 20 mins is a RUI with stunning beaches. The food was fantastic, be that the buffet or the restaurants. However when ordering a small steak and fish starter and being told "€30 additional fee" (again, no preferred club difference to anyone else) it git boring. No special drinks ad advertised unless you paid extra (pattern here). Staff were either really great or uninterested. Rooms were nice albeit small. Smoking was OK in certain areas and not an issue. Spa was great, free pool area for 2hrs (for anyone, no preferred club add on). Treatments were OK but very pricey.
Sadly it was bad enough for me to cancel a 2027 booking with secrets as we felt properly robbed of £1000.
Food - great Location- poor Cleanliness- amazing Staff - mixed Drinks - OK Rooms- good Sleep - great Entertainment- no Value - horrific
I messaged them while there as the front desk advised to receive a replying saying "we aren't replying, come and see us and do not email anymore!". You told me to?
Such a shame.
My partner and I booked this hotel as we had such an amazing experience in the Lanzarote secrets resort and was really looking forward to staying at another Hyatt hotel, we booked direct with the hotel rather than a package and we opted for the all inclusive (ultimate luxury is what they call it) along with the preferred club package which comes at an added cost. We were given a voucher for a cocktail in the bar for free on arrival along with a glass of champagne, the check in was really straight forward and easy and our room was ready early which is always a bonus.
The hotel itself is beautiful and very very clean, the room was really spacious with a great sea view, we booked the junior suite with the sea view as part of the preferred club package. The beds whilst were two large twins pushed together were really comfortable, the shower was probably one of the best showers I’ve ever had and the room had all the amenities you’d expect for a higher end hotel including a stocked mini bar and coffee machine with coffee pods (I would have loved a jug of fresh milk rather than the little plastic sachets but that’s just personal preference)
The hotel grounds are lovely, a bit smaller than I expected but plenty of places to soak up the sun, we never had a problem getting a sun lounger and there were 4 different areas available, the main pool, a roof terrace area with large spa pool, beach front sun beds with wind blockers and built in sun shades and a glassed pier area with what the they call balibeds, essentially large beds with over head shade
The food, as expected with an all inclusive, there was a buffet restaurant which is the market cafe, a Japanese restaurant, an Italian restaurant and a Mediterranean restaurant on site, I’d love to be able to tell you they were all lovely but we only managed to get a reservation in the Japanese restaurant once and despite checking multiple days in advance on the app like we were advised on check in (were told only had to book night before when we checked in) we could not get a reservation in any of the other restaurants other than the buffet which you didn’t need to book. Ordinarily this wouldn’t bother me and I’d just put it down to bad luck but when you’ve booked an ultimate luxury package as well as an added preferred package at the very least I’d expect to be able to eat at least once in each of the restaurants. We eventually gave up with the app and headed to reception where we were greeted by what can only be described as an annoyed gentleman who made us feel like we were an inconvenience for asking for help, eventually after trying multiple times we managed to explain to him that the app wasn’t working, menus wouldn’t load and the restaurants failed to display any available reservations despite checking 2+ days in advance, he managed to squeeze us into the Japanese restaurant once on a late night booking the following evening. The food and service at the Japanese restaurant were lovely, the sushi was delicious and all freshly made in front of us, couldn’t fault this experience.
The food in the market cafe was fine but very samey every day, they had said there was different themes each night but we could never tell the difference, it was the same style menu each evening. Now don’t get me wrong the food was lovely but when you pay extra for added benefits we struggled to see what the added benefits were.
With the preferred package there was a section of the breakfast buffet restaurant reserved for you where you could order a selection of eggs cooked to order along with other breakfast items but as the week went on we quickly realised these items weren’t cooked to order, the waiter simply went to the buffet and selected whatever you’d ordered for you, no problem with this but again when you pay extra for a freshly cooked to order breakfast that’s what you expect to receive, I’d happily have gone and got my own breakfast from the buffet and after the one and only time we did order from this preferred breakfast menu (both ordered eggs Benedict, wasn’t great) we didn’t bother using it again, it definitely wasn’t fresh and was a very limited offer, it was easier to just go to the buffet ourselves.
We ordered room service twice, the first time probably one of the worst cesar salads I’ve ever had, my partner had a burger it was ok, the second time was much better just again inconsistent standard.
We used the main pool side day time restaurant for lunch on 2 occasions, the first time the food was lovely I ordered a turkey club Sandwich which was fine and my partner ordered a fish dish with muscles and prawns, he raved about it and said it was delicious but the service was abysmal, we felt so unwelcome, no smile, no hello, slow service and had to ask where drinks were and where the fish was before they eventually arrived. The second occasion was much better service but just a real inconsistency throughout the whole of our stay really. We could count on 1 hand how many members of the team were friendly and welcoming, the rest just seemed like guests were an inconvenience to them.
Overall I’d say the service was disappointing and inconsistent, the food was ok but nothing to shout about, the hotel is lovely but would I go again, probably not, there are many more hotels just as beautiful with a much better food option and much better service, if you’re looking for luxury and are happy to pay that little extra for a little extra try the Lanzarote resort, it was much better than this one
Location it’s very isolated in an undeveloped area of derelict buildings and other holiday accommodation. Beach front location, but sea only accessible from a set steps of a pier. Sea is rough. Atmosphere is significantly lacking, staff came across as unhappy and as though guests were a nuisance. Rooms, very spacious, exceptionally clean, fabulous shower head. Very quiet .Definitely no noise. Spa facilities excellent and staff friendly .
