Sheraton Fuerteventura Beach, Golf and Spa Resort

We stayed at the Sheraton Fuerteventura Beach, Golf & Spa Resort in August 2026 and unfortunately left with mixed feelings. There are some genuine positives, but overall the hotel did not live up to the standards we would expect from a Sheraton or a five-star Marriott property.

What we liked

The breakfast was excellent, with a very good selection and high-quality food.

The pool area is also very nice, with a good variety of pools and plenty of space to relax.

What could be improved

Unfortunately, there were quite a few issues during our stay.

The service, especially in the restaurants, was often disappointing. Some members of staff appeared unmotivated or even unfriendly. At times, we actually felt uncomfortable asking a question or making a simple request.

The evening buffet was extremely crowded. Even though we arrived directly at opening time at around 7:00 pm, there were already long queues. At €45 per person, excluding drinks, the buffet is also far too expensive for what is offered.

The pool towel policy is difficult to understand. Towels are limited, and the towel service is only available from 9:30 am to 4:30 pm. If you want to use the pool later in the afternoon and need a fresh towel, you are simply out of luck.

The sun loungers are another issue. If you do not reserve one early in the morning, it becomes very difficult to find a shaded lounger from around 10:00 am onwards. When we asked for assistance, nobody really helped us find an alternative. We were essentially left on our own.

We also noticed overflowing rubbish bins in several areas of the hotel, which is not something I would expect from a five-star resort.

During the first two days, our room was not cleaned until we specifically asked for it. This was particularly disappointing.

There is also an inconsistency regarding the Marriott Bonvoy Platinum benefit: in some restaurants, the 20% discount is applied, while in others it is not. This is confusing and should be consistent or communicated much more clearly at check-in.

The hotel and rooms feel dated in many areas and are in need of significant renovation. The mattress in our room was extremely soft and caused me back pain. Of course, mattress firmness is subjective, but the overall condition of the room contributed to the impression that the property needs updating.

Overall

The hotel has some strong points, particularly the excellent breakfast and attractive pool area, but these positives were outweighed for us by the inconsistent service, outdated condition, overcrowding, and several policies that simply do not feel appropriate for a five-star resort.

As a Marriott Bonvoy Platinum member, I had expected a considerably higher level of service and attention to detail. Unfortunately, based on our experience, I would not currently recommend this hotel if you are looking for a modern, well-maintained and consistently high-quality five-star resort experience. I wouldn't be surprised if Marriott were to kick out this facility from the group soon.

We've just returned from another fantastic holiday. While the location is nice and relaxing, it is the staff that really make the difference and that is why we come back year after year after year. They go above and beyond to look after everyone from start to finish.

As always the highlight for our child is the mini disco and Alex is great fun keeping the kids fully entertained with his high energy routines…all the kids loved it. Olga and Aaron from the animation team are also so nice and friendly.

Other notable shout outs for exceptional friendliness and service are David, Michel, Fabiano, Nelio, Tom, Michaela

A particular mention has to go to Jeremias in the restaurant who combines attentive service and great humour.

As other people have commented, the decor is now a bit tired but there is a big refurb about to commence.

Thank you to everyone for making our holiday so memorable. We will be back next year after the refurb completes .

Allan, Jane and JamesI

The most wonderful 10 day holiday spent at the Sheraton. The food is delicious, rooms are very spacious and clean. The mini disco is fantastic every night, our daughter loved it - the team are great. Entertainment is very good and well organised.

The staff are wonderful here - Andrea, Ali and Hajar from the restaurant buffet give 5 star service always. Michaela and Tom from the Management team are wonderful at fulfilling guest requests and are so friendly. Overall a brilliant place to stay for families. We will be back!