- Fuerteventura Holidays
- Caleta de Fuste
- Elba Sara Beach and Golf Resort
This hotel is, approximately 600 m from the centre, where there are countless shops, bars and restaurants. Just a few steps away, guests will find the shopping and entertainment area. The Fuerteventura golf course is a 10-minute drive away. There are public transportation links only 800 metres from the hotel. The hotel's restaurant serves buffet meals, and has a terrace overlooking the Atlantic Ocean. The hotel features a spa with a gym, hot tub and sauna and there is a mini golf, table tennis and billiards.
All of the rooms, offer free Wi-Fi, balconies, and TVs with satellite channels and Minibars, Most of them with superb ocean views. This is an ideal place for a fun-filled family holiday under the sun. Prime location and exceptional service; make this the ideal place for a family vacation. Either choose between a families relaxing holidays or a romantic adventure, whatever the reason for visiting, ensures that the vacation will be a memorable one with the serenity of white sandy beaches and scenic views at the lovely hotel.
Don't miss out on recreational opportunities including a health club and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, an arcade/games room and gift shops/newsstands.
Our first impressions of the hotel were very promising. When we arrived, there was only one staff member on reception, so with three or four couples waiting to check in, a few more staff would have been helpful. However, they were very friendly and welcoming, and we were even offered a glass of bubbly while we waited.
The reception area is huge and very impressive, especially with the waterfall feature. Our room wasn’t ready when we arrived, so we had a look around the hotel while we waited.
We had requested a ground-floor room with a double bed, but were allocated a sixth-floor room with twin beds made up individually, although they were pushed together. Despite this, the room itself was very nice and the view was amazing, overlooking the rocky side of the beach.
Our room was cleaned daily, and the cleaner did a wonderful job. Tea and coffee were replenished each day, although the bottled water wasn’t.
The all-inclusive food had something for everyone, depending on your tastes and dietary requirements. There was a particularly good selection for anyone who enjoys fish and shellfish.
We never had a problem finding a sunbed, although finding one with a parasol was more difficult. The heated pool was actually quite cold, but it was large and welcoming all the same.
The entertainment team were around for most of the day and seemed to have something going on for everyone. We particularly enjoyed the evening entertainment, especially the singers. We did have three different saxophone players during our week, which felt like a little too much saxophone! It would have been nice to have a bit more variety with different instruments. That said, people were up dancing and enjoying themselves, and the entertainment generally lasted around an hour and 15 minutes.
The bar staff were absolutely run off their feet at times, but they remained happy, friendly and very good at their jobs.
If you stay for seven nights, you have the option to have a meal in either the Mexican or Italian restaurant. We opted for the Mexican. Unfortunately, this was the biggest disappointment of our stay. After waiting around an hour and 15 minutes for our main course, we called the waiter over, only to discover that he hadn't realised we were still waiting. We were told it would be another 10 minutes.
By this point, we felt we had been forgotten and, having seen other guests who arrived around an hour after us receive their meals, we didn't feel confident that our food would be freshly prepared. We therefore decided to leave rather than risk being served food that had simply been reheated.
We spoke to reception, who were very helpful. They looked into what had happened and asked whether we would be willing to return so they could try to rectify the situation. We declined, as by then the experience had already been spoiled. We were told that the manager would be informed the following day, but unfortunately we didn't hear anything further.
We completely appreciate that the restaurants can be busy, but the fact that other guests arriving much later received their meals before us suggests that something went wrong with our order. This is something the restaurant management should monitor more closely.
Location and surrounding area
The walk into town takes around 20 minutes, but there is a free shuttle bus if you don't fancy the walk. Alternatively, taxis are around €4, depending on the time of day.
The town itself has a few bars, restaurants and shops. We enjoyed it so much that we went back three times during our stay!
The beach is absolutely glorious. We even had camels on the beach one day, which was certainly something different!
The shopping centre next to the hotel also has far more shops than I anticipated, with restaurants downstairs too. It's definitely worth having a look around.
As for the hotel being on a flight path, I really wouldn't let that put you off. I've stayed in hotels where the planes have flown much lower, and during our stay they had absolutely no impact on our enjoyment.
Overall
Overall, we really enjoyed our stay. The hotel has great facilities, friendly staff, beautiful views, a lovely beach and plenty to do both in the hotel and nearby. There were a few things that could have been better, particularly our experience in the Mexican restaurant, but these didn't spoil our holiday. We would definitely consider returning.
Had a relaxing 11 day break at this nice hotel . Check-in was fast and friendly with a very welcomed drink . Room were clean and spacious with a perfect view over the gardens and ocean . Had a few small issues with the room not cleaned one day and no towels / toilet rolls on a second day , but these were sorted by reception very quickly. Pools and garden areas were clean and tidy with always lots of free sun beds . Restaurant and snack bar food was of good quality with lots of choice and bars were all stocked with whatever we needed . What makes this hotel special is all the staff as all are friendly efficient and chatty. Definitely a hotel I’ll return to in the future.
Whilst I understand that people love this hotel & are repeat visitors this hotel is definitely not 4star. I wasn’t going to bother writing a review but having seen the recent review from someone that’s been going since they were 4 yrs old I felt I needed to agree.
I’ve given this a three because we did have a good holiday, there was 8 of us & we made the most of our time together. There are some positives but the negatives far outweigh the positives & unless people are honest in their reviews this hotel & tour operators will market it as a 4 star. And it really isn’t, it desperately needs a refurb & some TLC. It’s put me off the Elba group.
Firstly the positives:- Good location - nice to walk into town, market and harbour. Next door to a shopping centre (if that’s your thing). Nice beach a little bit further along with safe swimming areas. Lobby bar - friendly staff, good vibe at night with the football and the live music, one of the singers (Sunday night) had a lovely soulful voice & there was lots of dancing. Reception area had a lot of seating so we never struggled to sit together. Italian al a carte - this was our best meal, the meal, staff & service were all excellent, this was our saving grace. No queues for food or getting into the restaurant. The desserts were nice and nice to have ice cream. Being able to fill water bottles & get soft drinks and (coffee in the day). Entertainment staff were friendly and hard working. We didn’t have any children with us but there did seem to be a lot of activities for children under 10. Access to gym. Beds were big and comfortable.
Negatives:- Cleanliness- could be a lot better in all areas and we had to report that our room hadn’t been cleaned for 2 days. Not replenishing water/coffee etc.. we were in a premium room. Food - inconsistent, often cold (not even lukewarm) meat could be chewy or dry, the soup tasted like boiled mushrooms boiled tomatoes, we couldn’t understand how you can get soup so wrong. The food was overall disappointing. The snack bar/mexican al a carte needs pulling down, it’s like eating in a sauna, the snack choices are poor, and the meal at the Mexican al a carte wasn’t great, although the starters were really nice, the staff and service weren’t very good, we felt like we were an inconvenience. Staff in general weren’t great, we were often met with eye-rolling, sighs etc… and getting a drink in the daytime was a challenge. There weren’t many tables for 8 people & the main restaurant is a free for all so we regularly made up our own table ie setting place mats, cutlery, glasses. Check in - thankfully there were only 10 of us to check in but only one staff member on reception and two iPads to check in digitally took a while, so I can only imagine how bad it is if it’s busy. Air conditioning was woeful in all areas, it was terrible in our room & I was often hot in the restaurant and lobby bar. I’m not sure if it was on?? Smell of sewage by our room and in the lift by room 419. It was vile. The pool lining in the shallow pool (where aqua fit takes place) is lifting with lots of bumpy areas. We attended aqua fit once but after tripping over numerous times we didn’t do it again. It’s also very slippy when getting in and one of our group slipped. Some of the sunbeds are filthy & have seen better days. All inclusive drinks - this is something I couldn’t get my head around, u could have all the AI cocktails up until 8.30pm but after 8.30 you could only have certain ones??? When I queried this I was told it was the rules??? Room facilities - this wouldn’t bother me normally but with everything else we couldn’t have anything out of the mini bar, there wasn’t a bottle opener (was I suppose to open the drinks with my teeth) also our phone didn’t work (only found this out when I was ringing reception to tell them that our room hadn’t been cleaned for the 2nd day in a row). When I did complain about our room not being cleaned I was met with indifference & the member of staff proceeded to go through paperwork as if to prove it had been ticked off. Ive never had to ask for my room to be cleaned, let alone twice in a row.
Like I’ve said, some people love this hotel and are repeat customers and I guess it comes down to what’s important to you. For us food quality & choice, good service, nice pool area, air conditioning and cleaning are important aspects of a good holiday. This hotel fell well below standard on all of these. I wouldn’t recommend this hotel nor would I return.
I’ve no doubt the hotel or indeed other guests will ask why I didn’t complain, well I did about some things & was met with indifference, also I would have been complaining all day, everyday and we decided to make the most of the week we were spending with family. The company made the holiday enjoyable.
This hotel needs a complete overhaul & not just the material things, some staff training wouldn’t go a miss either.
Everything is good Rooms Restaurant Pool Aqua park Beach
Been going to this hotel near annually since I was 4 years old, in recent years the hotel has suffered with poor management which has been raised multiple times, air con doesn't work, "premium rooms" often end up having more issues or provide little to no benefit over the stay, staff have become more disrespectful and dismissive of the issues, especially the most recent visit in which I had a leak, reception refused to call maintenance for 3h because I had raised an issue the previous night regarding the air con
