Broncemar Beach

Had an amazing family holiday at the Broncemar Hotel Fuerteventura in August. The staff were friendly and attentive, nothing was too much trouble! The entertainment team were totally dedicated to ensuring we all had fun. Thanks to Emma van Loon is an absolute star, always smiling, full of energy and brilliant at getting everyone involved in all activities. Her genuine warmth and sincerity shines through and made our holiday so special. I feel like we have made a friend for life. We will definitely be back. Thanks to Emma Luigi and all the team, and the Broncemar Hotel!

Broncemar Hotel – Not the 4-Star Experience We Expected

I’ve stayed in many 4-star hotels over the years, and unfortunately the Broncemar Hotel did not come close to the standard I would expect from a genuine 4-star property.

The biggest concern was food hygiene. We witnessed staff touching food with their bare hands, which is simply unacceptable. Food should be handled with the proper utensils and hygiene procedures. This was by far the most concerning aspect of our stay.

The rooms were also not cleaned regularly enough. Bed sheets made once for the entire time and nothing else. To be fair, the hotel itself was generally clean, and the staff were polite, friendly and helpful. Some of the entertainment was also very good and enjoyable.

However, there were several other issues. Communal sinks were not working, there were no hand dryers, a pack of baby wipes were placed in the bathroom. The internet was poor, and they did not have an iron. This is something that could be shared among the guests.

The all-inclusive package was also misleading. We were charged €3 for cocktails, despite this not being clearly stated when the package was sold to us. If certain drinks are not included, this should be made clear at the time of booking.

Having stayed in many 4-star hotels all over the world, I can honestly say that Broncemar does not feel like a 4-star experience. There were some positives, particularly the friendly staff and entertainment, but the hygiene concerns, room cleaning, facilities and all-inclusive restrictions were disappointing.

The food hygiene issue alone is something the hotel needs to take very seriously. Touching food with bare hands is a no-no and completely undermined our confidence in the standard of food preparation.

Just home from the Broncemar and I really enjoyed it as did my sister and my 8 year old son, the hotel is located close to everything only a short walk to the beach and shops. The atmosphere was brilliant and that was down to the entertainment team, especially the beautiful Emma she was an absolute gem, she got everyone involved and her interactions with both children and the adults were second to none, everyone got to know eachother and had the craic. The rooms were clean and spacious and cleaned every 2 days, only ine thing id have likes was a freezer compartment, but that's only a minor detail, we had a ceiling fan in the bed room and another plug in fan in living room both done the job 😀 to me we got a deal wen we paid and we have looked into same time next year and the price has gone way up, around the pools and toilets and entertainment areas were all clean and kept clean. I didn't find any noise really after 11pm as bars were closed and everyone kinda headed back to there rooms. Some of the staff were absolutely amazing were some others hardly spoke to u maybe its the language barrier which I accept, but as I mentioned before it's the entertainment team that made my holiday especially the beautiful EMMA she is a credit to the hotel and she is such a natural with both the kids and the adults. The place wouldn't be the same without her.