Sol Principe

We booked this hotel for my birthday weekend and due to the children’s amenities e.g the splash park and mini club. We booked two superior rooms which was supposed to be to be next door to each other as I had stipulated to reservations this was very important.

Unfortunately, the hotel didn’t meet our expectations in so many ways. Firstly, the atmosphere in the hotel is chaotic and the hotel was very over crowded and clearly can’t cope with the quantity of people.

The check in process was very slow and took over half an hour. They were suppose to give us rooms next door to each other due to health related issues, but initially failed to do so . So there was a lot of faffing around changing rooms which was very uncomfortable and stressful. Also the superior rooms are tiny and very over priced for what they are.

We went full board and there were constantly queues to the buffet which wasn’t ideal for my disabled parent and toddler. The dinning hall wasn’t clean. There was constantly spillages and food on the floor which was very dangerous for old and disabled people and children. My mum who is disabled really struggled to get around the dinning hall to get food as people were pushing and shoving and waiters are rushing all around the place. Staff look miserable and stressed. Plates aren’t clean and the food isn’t of high calibre and leaves a lot to be desired unfortunately.

The pool area is ok but very wet and slippery and my young daughter fell numerous times. My disabled mum found the pool unbearable , as she constantly was in fear of falling as all the area around the pool was extremely slippery and the disabled toilets by the pool were all wet with tissue strewn everywhere.

Security is a big issue as the cleaning ladies left our room open after cleaning it! We could have been robbed!

The mini disco was very average. The entertainers in the mini club should have a good command of English as all the kids who couldn’t speak Spanish didn’t know what they were doing which was a real shame.

Lastly, we paid a lot of money for our stay and purely booked this hotel in its amenities for children. Sol principe you really need to do much much better. I would be more than willing to discuss further with the management team as walked away so disappointed !

Nothing for teenagers all centred around young children loads for them but in such a huge hotel where teens could make friends, not a DJ or anything for them

We've just come home after spending one week all inclusive at this hotel with our 6 year old. After reading all of the negative reviews for months leading up to the holiday I was really anxious to arrive and it spoiled the lead up for me and my family! So I'm going to leave an honest review about our experience for anyone else in the same boat! The main thing I would definitely agree with is that the check in was extremely slow, as it seemed the staff were either trying to up-sell the rooms or just a lot of chatting with other Spanish guests, which is nice for them as staff were friendly enough, but a bit frustrating when you're in a long queue waiting to start your holiday!

Once we got to the room though I was pleasantly surprised as a lot of the reviews said it was dirty and tiny, which we didn't feel was the case at all! There was a third bed added at the foot of ours for our daughter but that was fine with us, there was still more than enough room for us all, and we didn't plan on spending much time in the room anyway! The view from our balcony was of the sea and it was stunning. Spacious wardrobe, clean bathroom and everything worked fine! Shower pressure was nice! Pools were great! Yes a lot of people, and sometimes a little harder to find a sunbed if you aren't out there first thing, but we never went without one for the whole week despite the fact we didn't venture poolside until about 10.30ish. We thought it was good that staff go around to leave notes for those that don't seem in use, they give you an hour's notice to return before moving your things which I did see happen a couple of times but is completely fair enough! We had a great time in both the pools and the splash pool and could have stayed there all day every day. We did venture out to the beach a couple of times, which was pretty and not too busy. The food was absolutely fine! Breakfast was pretty samey everyday but there's a very big buffet with a fair amount of choice, not my favourite selection of the day but you make do! My daughter loved it as lots of sweet options! For lunch we mainly went to the separate all inclusive dining room by the second pool which was always lovely - all week I've had so much paella and fresh fish and the burgers were great too. The last evening in the main restaurant had an excellent selection of sushi. We were very happy, and the view of the sea in the outside part of the dining room was beautiful, we ate there everyday and never struggled for a table! Also the token system that everyone is complaining about is no bother at all and actually is a simple way of reducing litter around the pool and the only reason I can think that people don't like it is because they are so used to being waited on hand and foot! The bar isn't far from either pool or dining areas so it was fine just taking your cup back and getting a fresh one! The kids club was fine but I will say it's all probably much better if you are Spanish, some of the evening shows had some English speaking in them during the disco, but the daytime activities were mostly catered to Spanish children, so I can't say what they were like as my daughter didn't want to take part. Overall a really enjoyable week, your holiday is what you make of it and I think some people expect a bit too much! Majority of staff were efficient and friendly and helpful so don't let the reviews put you off if you've already booked!