Sol Principe

Myself and my partner took our 3 year old here for our first holiday as a family. I am surprised to see so many negative comments about the hotel and yes, there are things that could be improved but we seem to have had a different experience to some others. We were greeted at check in by Lucia who was absolutely lovely and she explained everything in detail that we need to know. There are 3 different kids clubs on (for various ages) and whilst our child didn’t attend them due to him being a SEN child, every day we seen lines of children being taken to the pool, playing games and being entertained! It looked brilliant! We personally were not around for night time entertainment but it there was something every night. Our room was cleaned every day and sheets were changed without us asking even though we were only there 4 nights. The rooms are outdated where the decor is concerned and they don’t look as fresh as they do in the pictures when booking, but cleanliness is definitely not an issue in our experience. Now for food, we were half board and usually had breakfast and lunch each day. They have a list in the lifts that explain which times of the day are busy and which are less busy to try and keep people informed. Even when very busy, we always managed to get a table. The biggest problem we had with meal times was waiting ages on someone to take our drinks order. There is a large variety of food at breakfast, something for everything. Lunch is where we struggled, but many around us seemed happy with the foods available. We are quite plain and fussy eaters and my child eats very few foods. He had chips most days for lunch and maybe a yogurt as there were very few options for children (usually just pizza which he doesn’t eat). Lots and lots of seafood options if that’s your thing and there always seemed to be pork. Chicken was very few and far between apart from some chicken legs/thighs a couple of days. A lot of SEN children can be fussy eaters so it would be great to see them add more child friendly foods to their menu. Drinks and cocktails are very reasonably priced and tasty!! 2 negative points I would like to address-

1. The booking was for 3 people, the bed looked huge in the photos when booking so we assumed it would be fine for our toddler to lay between us. When we arrived they had put up a 3rd bed at the bottom of the double bed. I understand fully why they did this but with the bed there we couldn’t access the fridge, we couldn’t walk around the room and there were wheels sticking out of the top of the bed which were a hazard for our boy so we asked them to remove it and they did without any issue which was great and luckily he is happy to sleep in a cot so they replaced it with one of those and it worked fine.
2. Our little boy rolled off the bed and banged his head off the tiled floor. His daddy went straight down to reception to ask for an ice pack for his head and was told they don’t have any and was sent to the bar. The bar gave him a tissue with ice chips in it for us to use. It was melting and dripping everywhere by the time he made it back to the room and all the little pieces of ice were uncomfortable on our little one’s head so it just made him more upset. I was annoyed at this as It felt like first aid wasn’t being taken seriously.

Overall, we would go back, clean hotel, friendly staff, excellent beach location, and brilliant pools for all ages.

Dont listen to all of the bad reviews! Just returned from a fabulous weekend as a group of 8 in a hen party. We never struggled to find beds together, thought the food was really good, lots of variety always. Lovely for family’s with the kids clubs, pool games and the kids pool play area. The cleaners work so hard constantly and everywhere is spotlessly clean. Check in did take a long time, 45 minutes in a queue but it wasn’t the end of the world. Will definitely come back to this hotel.

I must express my deep disappointment with my recent stay at Sol Príncipe Torremolinos. What should have been a family vacation turned into a distressing experience due to inflexible policies and poor customer service.

Upon arrival on August 18th, after a seven-hour journey with my family of four—including a two-year-old and a three-month-old infant—we encountered an immediate problem. Our reservation was for three guests, but we had decided to bring our second child along (initially planned to stay with grandparents in the city). The hotel refused to provide access cards to our room, citing the discrepancy in guest count. Rather than seeking a reasonable solution, staff demanded additional payment for a larger room without providing a second child bed—despite the fact that our three-month-old sleeps with us and requires no additional facilities or meals. When I proposed reverting to our original plan and having the grandparents bring our child to the hotel, the staff responded with an utterly unacceptable statement: "If the grandparents do not come to bring him with them, we cannot provide you access to the room. We cannot trust you if we do not see them." This condescending and accusatory tone—treating paying guests like suspects rather than customers—was completely inappropriate and deeply offensive.

Faced with this hostile and inflexible approach, with two young children in tow at 10 p.m. after an exhausting day of travel, I made the difficult decision to leave the hotel immediately. The staff offered no alternative solutions, no empathy, and no attempt to accommodate a family with infants.

Beyond this primary issue, the hotel presented additional problems. Parking is not complimentary; guests must pay for parking spaces that are not even guaranteed. I waited 25 minutes to secure a parking spot, only to leave shortly after. Furthermore, the hotel's facilities appeared overcrowded and poorly maintained—the restrooms I used before departure were visibly dirty.

I cannot recommend Sol Príncipe Torremolinos.