Name: Sol Don Pedro
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

Unpolite, distespectfull staff. Small, dirty rooms, dated furniture. There are no clear directions to the entrance…it is only Sol written on the roof of one of the buildings, where they told us we are in the wrong hotel. We were looking for the entrance for 40min. Navigation leads to the parking where they don’t want to let you in so you always go back looking for it. I had to go around whole block by walk to finally find the entrance. Before all that we were traveling 2hs from the airport because of some triatlon since nobody informed us that the street infront of hotel will be closed. So we got stuck for 1,5 hour on the spot which should be 7mins to the hotel, by the car. On the reception they blamed Booking for not informing us about this blocade, saying it is not their job to inform us since we booked through the Booking. Reception staff was extremly rude and not willing to help. I travel a lot but never experienced this rudeness. So, when we finally entered the room, and got to the toilet after few hours of unplanned trip, we found dirty toilet. Never saw this in my life. So, went back to reception to change the room, but instead to say sorry, receptionis lady sent me to end of the row to wait all over again, after like few families who came to check in actually after me. This really pissed me off. It was like 20:30h already, my husbands suitcase was lost, we had to go to buy him stuffs while all shops were closing, we were hungry, thirsty, exausted…and recepcionist did not care at all. So I had to call a manager who was more helpfull and finally gave us a room at very last minute. Of coarse we did not have a time to use our dinner that night…we hardly made it to the mall before they closed it to buy basic stuffs.
About the room…it is extremly small, the fridge is totally empty, no water at all, no slippers, no bathing coats, not any single kit… it should be a two star hotel instead. My glass was not washed at all for the whole 5 days while we were there.
Also, hotel was so crowded we couldnt often find table to eat…most of the guests are over 60 years old, which is actually nice because most of them are quiet and pleasant people. But some of the guests were 90+ with the condition where they should actually be somewhere with professional care… like one gentleman who was probably wearing diapers (I hope!) I could guess by very unforgettable smell he gave me during the breakfast which I couldn’t eat after that. And once again in the elevator, the same guy, other day. I had no intention using pools or any shared facilities after this. So for us they did not exist. We didn’t get bathing coats anyway.

Unfriendly and rude staff. Dirty, small, dated room. Empty minibar, no water, no slippers, no bath coat..

Unfriendly staff, dirty toilet, poor and smelly towels, no bathing coat, no slippers, no water, no mini bar, no coffee machine, no hygiene kitt, no soundproofing walls… just one big nothing. Small room looks nothing like pictures provided

Two star hotel should be

The hotel was kept clean at all times, the staff worked hard to clear up and accomodate everyone for meals after the storm flooded the resturants. Rooms are cleaned everyday and towels if you need them. Rooms are a bit small but adequate, with a hairdryer and fridge. Large showers with good pressure. Lots of pool areas and seating available. Entertainment we only went once and it was kids dances and then an el divo tribute, it was decent. Food at breakfast and dinner is really good for an all inclusive, lots of choice and we enjoyed it. Location perfect.

Great hotel

Arrived at 1am. Night receptionist wasn’t sure what the room layout was (I’d called ahead to book a family room, with the two separate sleeping areas). He gave us directions to the room, we followed the signs, but couldn’t find it. I returned to reception, was given the same useless directions and still couldn’t find it. Returned again to reception, he asked the security guard to take us to the room. The security guard couldn’t find it either! Returned to reception again - the receptionist phoned elsewhere for help with directions and was eventually able to direct us to the room (which was in a different part of the hotel and not as shown on the signs) 50 minutes later. Got there to find we’d not been allocated the correct room. Back to reception again, to be told nothing could be done until the morning. We were offered an alternative room the next day. It’s ok, but the internal sliding doors keep sticking and the bathroom smells of sewage. Also apparently all the family rooms with the two sleeping areas are on the side street at first floor level, so a bit noisy and not a great view.
Kids sofa bed has springs poking into them when they lie down, might be ok for very young children. But not great for older ones. Double bed is ok. Would prefer it if sheets and pillowcases were changed daily. 
Breakfast has a decent variety, but as with our previous stay at the Don Pablo next door, most of the hot food is either cold or tepid at best. The chef arrives with an oven tray of hash browns, but somehow they are cold and a bit dry. I’m starting to think things are cooked the night before.
I’m glad we didn’t choose all inclusive. There are lots of restaurants nearby and everything seems to be open in October. 
The pool areas are nice, however every encounter with the lifeguards has been negative. They all seem to have an aloof attitude. Towel policy is ridiculous. You have to put a deposit down for pool towels at check in and they are meant to last the length of your stay. If you do want a fresh towel though, as you would, they charge €1 each time, which wasn’t made at all clear when we checked in. The towels stink and are musty. Probably because they spend a week lying around damp. Our room has no rail to dry anything on the balcony and it’s in the shade and not warm in October, so they’re never going to dry. 
The lifeguards jump on anyone daring to throw a ball or take a toy or inflatable into the pool. I get that this might be an issue at the height of summer when the pools are busy, but there have only ever been a few people braving the freezing cold pools at any one time and they are mostly children. What’s the harm? I’ve seen several different  children being told off and taken to the sign and told to read the ‘rules’. The indoor pool is a totally different matter. It isn’t lifeguarded and is complete mayhem! Balls  and toys being hurled around. Adults trying to enjoy the jacuzzi or swim and being jumped on. The floor is dirty and doesn’t seem to get cleaned during the day. Cups etc left there. I think it probably needs a lifeguard in there, given they’ve got them everywhere outside. 
Don Pablo reception staff are rude and not very helpful. Asked about buses and trains - just got a shrug and told they didn’t know. Also asked some questions about kids club and the activities - again they didn’t know and couldn’t help. These are things that reception team should be able to help with. 
Don Pedro reception staff are a bit more friendly.
The kids entertainment and Halloween mini disco was fun. Although the long awaited trick or treat went on til 1030pm, which was a bit late for some of the little ones. 
Would we stay here again? Probably not unless the attitude of the staff and customer service improves. Also a bit fed up of cold breakfast food that should be hot.

Great location, good facilities…but poor customer service

Writing this Review on Our Last Night in Don Pedro, on the Balcony with a Bottle of San Miguel! Stayed here for the last 6 Nights with my Fiance and our 2 Year old Daughter!! 

So, Going to Give a Honest Review of our Stay, Both Good and Bad!!! But still warrants a 5 Star Rating!!! Having Read some of the previous reviews both 1 Star and 5 Star I can Understand where people are Coming From! 

So, We arrived last Friday! Our flight was early morning from Ireland so we arrived at don Pedro Early enough that we could tackle the Day!! 

First Impressions were, the Room was Extremely Small! Being Honest, It was!! First thought was "We have to spend a week in this Box Room". Our daughter sleeps in the bed with us and the bed was just about big enough for the three of us! But we Managed it! 

We went with the Half board Option which meant we had Breakfast Included and the choice of Lunch/Dinner! 

Let me tell you, the Meals are Far from "Fine dinning" It's abit like feeding time at the zoo but that's what a buffet is! It's not something I was to used to, but I have to say! The food was actually pretty damn good! Every evening there was a different Selection of food so it didn't get repetitive! What a selection of deserts to! Unbelievable!! There was a couple of the waiters to That couldn't of done enough, especially one 
older  gentleman who couldn't pass our daughter without stopping to say hello or interacting with her!! .

Big thumbs up for the 2 Lads on the Entry Gate!! Two gentleman, always said Hello or Thanked us! Seen alot of reviews about the Staff here, but I Had no complaints at all! If I'm honest, I don't think any of the Locals here have much time for the tourists, which I don't blame them, dealing the the Public and be a stressful Ordeal!

The Housekeeping in this Place is Top Notch! Every day we left the room, and trust me some days it was left in rough State (2 Year old Remember) and when we arrived back, beds were made with new Bed sheets and towels!! We also needed a kettle in the Rooms upon arrival which the Housekeepers sorted for us! 

The Hotel is really quiet And relaxing! Everyday we went down to the indoor swimming pool with our daughter which she loved and rightly so. No complaints there!!! 

Reading some of the "Terrible" Reviews about don pedro and some gob*hites are just Hard Pleased! The front of House Staff, the ones I ever asked for help were happy enough to Help so no complaints there!! 

All in all, we came in November it's not leak season, it's more relaxed! So maybe in may/June it would be a different story but all in all I would revisit Don Pedro!

Hope this Review Helps any further holiday Goers in the Future

Enjoyed Our Stay in Don Pedro

This beautifully decorated hotel lies just 100 m away from the beach. Links to the public transport network, countless shopping venues as well as a diverse selection of bars and restaurants are a couple of minutes from the hotel. The nearest airport is about 7 km away. Guests can spend the day enjoying the sun in the swimming pool area resting and relaxing on a sunbed or having a refreshing swim. The onsite dining options offer delicious food and drinks along with an agreeable atmosphere. The spa and gym will make visitors’ stress go away. The welcoming rooms are nicely decorated with vibrant colours and ample windows. They are also equipped with all the essential amenities needed to have a pleasant and comfortable stay.

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Sol Don Pedro