Sandos Griego Hotel

Firstly getting into the lift as a wheelchair user. I had to get out of my wheelchair, fold it down. For myself ,my husband, wheelchair and case to get into the lift. The room not the best. Dust and crisps on the floor. The balcony rail and glass were dirty. The food was either warm or cold. The restaurant gets busy. Obviously more at holiday times. Sadly most people leave their manners at home. When they go on holiday. The entertainment starts at 10pm and last between 30/40 minutes. If you need to sleep well I advise against a pool view room. Because the noise until at least 1am. Is absolutely ridiculous. The only positive thing I can say is the staff who clean pool area work extremely hard. Would I go back to this hotel. Absolutely not.

don’t normally leave reviews, but after my 6-night stay at the Sandos Griego Hotel in Torremolinos, I genuinely felt I needed to. I honestly felt a bit duped by the photos and description compared to the reality, and I hope this helps anyone considering booking.

Unfortunately, I wouldn’t recommend this hotel.

When I checked in, I was told to dial 9 on the room phone if I needed reception. The problem was there wasn’t even a phone in the room. Later, I went to reception to borrow an iron. I was told it would be a €20 cash deposit (they wouldn’t accept card), which was fine as I’d get it back when I returned it. While I was there, I mentioned there was no phone in my room to contact reception as I’d been instructed. The receptionist said he’d “check” and then simply walked away to help the next guest? There wasn’t really anything to check—there just wasn’t a phone in the room. Nothing was ever done about it.

The TV was also basically unusable as there were no working channels.

The pool was one of the biggest disappointments. On the day we arrived, it was visibly dirty, with rubbish and debris floating in it. We decided not to use it and hoped it would be cleaned overnight. The next morning I looked down from my balcony and it was exactly the same. It was really off-putting. The sunbed situation was also terrible. Unless you’re prepared to get up ridiculously early, you’re unlikely to get one. We ended up using the rooftop sunbed area, which was much quieter, but it felt neglected and run down. If relaxing by the pool is important to you, I’d honestly look elsewhere.

The beach bar was probably one of the better parts of the hotel. The reserved beach sunbeds (€8 each) were good value and the location was nice. However, I got the chicken skewers and the chicken was raw—completely pink in the middle. I got another one, assuming it was just a one off, but the replacement that came fresh off the grill was also undercooked. A child also took one after I noticed this and I had advised his mother to check before it ate it. His was totally raw inside too. That completely put me off eating there again. The all-inclusive food was very poor. We probably gave the buffet three or four chances during our stay, hoping it would improve, but every meal was disappointing. The included alcohol wasn’t much better—it was very low quality. I wasn’t expecting luxury because the holiday wasn’t particularly expensive, but after paying extra for all-inclusive, it was frustrating to find ourselves going out for breakfast and dinner most days because we simply didn’t want to eat at the hotel.

To be fair, there were some positives. The room itself was perfectly fine, the bathroom was modern and clean, and housekeeping did an excellent job every single day. The cleaning staff deserve credit. Every member of the reception and bar staff I dealt with was also friendly and polite.

Overall, though, the hotel just feels like it’s trying to accommodate far too many guests while cutting corners on quality. The facilities, food, drinks and pool simply don’t live up to what you’d expect, even from a budget all-inclusive.

The location is mid, not in the middle of nowhere but also a little far from everything you’d expect any on holiday. It’s a bit of a walk into the centre of Torremolinos, but we didn’t mind that, and Ubers and taxis were cheap and easy to get.

Sadly, despite a few positives, I wouldn’t stay here again.

Well what can I say, definitely not the 4star experience we were expecting.more like a poor 2 star

After reading reviews before we went I wasn’t expecting to be staying in the best hotel but from the minute I got there I couldn’t wait to leave. We arrived at 4am at the hotel, the reception staff were so rude ( a large woman ) dirty looks were given like we were an inconvenience , we asked if any water was available or drinks - which she replied no ( thanks then ) we then figured out later there was a vending machine to get cold bottled water and there was a bottle in the room which she never told us about. The room was very dated , holes in the curtains , stains , shower head leaking and poorly repaired and then we realised there were no towels ! As we wanted showers after a long day of travel , we had to go back down and get them from reception and more dirty looks were given from the rude woman. Apart from that the room was kept very clean ( cleaners were very nice and polite , give them a pay rise ) during our stay.

We only ate breakfast a couple of times in the hotel so can’t comment too much on the food apart from it was very busy and food was standard and repetitive . we decided to eat all of our meals out of the hotel from the second day.

The lift situation would have been dire if we were not able bodied - constant queues , and people blocking it with objects on the top floor so the door couldn’t shut only to convenience themselves .

The pool area is not equipped for the amount of guests. People were placing the sunbeds where ever they wanted , one of the days you had to squeeze past to get to the bar as they hadn’t left any sort of walk way. Queues coming from the bar out of the door most days the hours we were actually there . we again decided not to use the pool area for our stay we just came for a couple of drinks before getting ready for the evening, by doing this we had to watch the delights of the people that were at the pool ( wow ) There were a very large group of Spanish being very loud (which is fine) then changing their baby’s dirty nappy right in front of us and proceeded to wash the poo off the kids in the pool showers, with faeces being left where people were showering ( unreal ) spitting on the floor and just general vile behaviour. There were multiple people playing boom Boxes really loud wouldn’t have been too bad if it was just one person but we had to listen to lots of different music at the same time. There was a women walking round topless who was absolutely off her face drunk falling over and could barley Stand up but the bar continued to serve her and honestly it was embarrassing.

Bar staff at the front bar near the front entrance extremely rude, the guy did not want to serve , very unhappy chappy.

Can’t comment on entertainment as I didn’t witness any of it.

The local town and Beach area was lovely so I would return to the area for sure just not to this awful hotel.

Sorry but this is definitely not a 4star. Beware.