Fenix Hotel

Absolutely terrible services the food was edible to say the least. There is no different food throughout the days that I have been here for morning, lunch and dinner everyday is the same. Very little of the staff do not speak english/Bulgarian which makes communication very difficult. There is no security in the premises which endangers the safety of the people of the hotel. Last night there was a person covered in blood, intoxicated and smashing the walls and the staff doing nothing to secure our safety. Lunch there wasn’t no plates or cutlery and when asking for them the kitchen staff were super rude. Rumen the receptionist was unprofessional and very rude which is an unacceptable behaviour from a 4 star hotel, this was the first and last time I will be in this hotel.

The overall experience was horrendous. There wasn’t a single thing that wasn’t out of order. To start off with the cafeteria is a third of the size then should be intended, the capacity of the hotel is for 700+ guests but the cafeteria can only hold 200 and guest are forced to eat in shifts. Apart from the capacity, the food is also mediocre. If you are looking for variety and to experience bulgarian culture you will be heavily disappointed. The rooms smell of mold and the air conditioning only makes noise and doesn’t have any effect on the room’s temperature. The cherry on top was the staff’s attitude towards their guests. There is a major miscommunication problem between staff and the fault falls on the guests. As we decide to leave with our vehicles we were promised that our parking stop would be reserved and cones were given to save the spot. On our return we see two new cars in our “reserved” spot. When we asked what the reason for this was we were returned with a dismissive attitude and they made it seem like we were insane for being upset and yet the problem was left unresolved. Staff also ignored medical emergencies, like a man covered in blood, when they promise a doctor on premise 24/7. I highly recommend that you do not step foot here if you want a even slightly pleasant experience, hardly a good one.

I booked through Travel Republic the hotel. Hotel is located on the Black Sea coast of Bulgaria. The hotel is on the first line to the beach. Our room is nice, has a view -a small part to the sea. We are served by young people - hardworking and smiling staff and good cleanliness around. There is a line for eating, but everything is very well organised.The food is varied - you will always find something to your taste, and the restaurant is also kept very clean. We are three generations - grandmother, son and grandson, we are all satisfied. We will come again next year.