Occidental Puerto Banus

Myself & my partner have being staying here for the past 3 years ! Love this hotel Massive beds clean rooms & hotel Fantastic breakfast Great pool area Central location
5 minute walk to shops 10 minutes to beach 10 min to port & promenade 15 min walk to the famous Saturday market Would not stay anywhere else !

This hotel was almost perfect. Yes the noise from the A7 is constant but it really made no difference to our enjoyment or sleep! We originally booked as it was close to Marbella arena were we had tickets to see UB40 Google maps was wrong when it said it would rake 40 minutes to walk, as it’s really close and only a 10 minute walk under a tunnel. Breakfast was varied and plentiful. The room was massive with two double beds snd a walk in shower there was a safe, fridge and kettle. Only problem was that there was no late check out availably. Well done to everyone at the Occidental hotel

We arrived at the hotel after a very long and exhausting journey, made even more difficult by a significant flight delay. As this is advertised as a 5-star hotel, we expected a much more comfortable experience.

Unfortunately, the carpets in the corridors looked dirty, and there was an unpleasant smell in both the hallways and our room. I am allergic to the smell of fish, and having to walk past the fish restaurant every time we entered the hotel made the experience even more uncomfortable.

We requested a room change, and although the staff kindly accommodated our request, the new room was facing the main road. The constant noise from motorcycles and traffic continued throughout the night, making it impossible to get a good night’s sleep.

To make matters worse, during the room change, my husband accidentally left behind his brand-new perfume, which had never even been opened, in our first room. When we asked about it the following day, we were simply told that it could not be found. This was extremely disappointing and raised serious concerns about how lost belongings are handled.

In addition, I was surprised that the room did not provide bathrobes or slippers, which are basic amenities I would normally expect from a 5-star hotel.

My husband and I are no longer young, and after such a tiring journey, all we needed was a quiet and restful night. Sadly, our first night at the hotel was extremely disappointing, and we were unable to relax or sleep.

I hope the hotel will take these comments seriously and make improvements, as the current experience does not reflect the standards expected of a 5-star property.