Globales Playa Estepona

• Constantly demagnetized key cards and broken door locks. Out of an 8-day stay, I spent at least an hour every single day replacing key cards and waiting for technicians to arrive. • Sewer smell throughout the entire "Mallorca" building — I personally verified this in 5 different rooms. • Only one restaurant. Please do not be misled by the description mentioning an à la carte / reservation-based restaurant. It is merely a beach bar serving the exact same food as the main (and only) restaurant in the resort. • All complaints regarding the smell and the lock were completely ignored. They would take the report, send a technician who didn't speak a word of English ("no English, olé, Juan"), pretend to fix the issue, and the problem would immediately return. We recorded videos and called the housekeeping staff, who confirmed the sewer smell. Nothing was resolved during our entire stay. • Misleading offer by TUI. The water park is NOT exclusive to hotel guests as described in the offer. This results in overcrowded facilities and long queues for everything. People from outside the hotel get day passes for the water park and the bar located by what is called a "beach" — which in reality is a dirty channel where nobody swims, filled with aggressive vendors. The hotel itself is walled off from the beach by a fence. • A beachfront hotel with a terrible shoreline. • Repetitive entertainment. It felt like the main focus was put on Bingo. The pool activities were poorly executed by a single person (aqua aerobics consisted of just a portable speaker and a whistle ;]). That was the extent of the animations. • Relatively small hotel. The surrounding area consists of a busy main road, an Aldi supermarket, and two retirement homes. • Housekeeping didn't speak English either. They would regularly change towels for 3 people to just 1 set. Despite bringing it to their attention, showing them the issue, and reporting it to reception, nothing changed. • Cleanliness of the restaurant and bars. Tables were wiped with a single dirty rag, food scraps were wiped straight onto the floor and left there until closing time. As a result, your shoes literally stuck to the floor, and we even spotted cockroaches (I know they are common in the region, but not necessarily during lunchtime in the dining room). • The TUI rep was only seen on the day of the arrival meeting. After that, there was only standard English-speaking TUI staff dedicated to British tourists. Support was provided only via chat, which was a joke. I was asked to "document" the cleanliness of the hotel; when I asked how I was supposed to photograph the smell coming from the shower and toilet, I received no reply. The chat agents initially granted me a voucher/compensation, but after I challenged the amount and asked why nothing was happening after "their contact with the hotel manager," they revoked the decision and told me to file a formal complaint back home in Poland (sheer hypocrisy from TUI). I must add that when spending a family holiday that you paid good money for, you shouldn't have to walk around taking pictures of dirt or trying to photograph smells. The broken lock, however, has extensive video evidence. I just kept losing time. Between booked excursions and a rented car, the rest of my time was spent fighting for a sunbed at the pool, followed by trips to the room and multiple walks back to reception because I couldn't get inside (Room 219 in the Mallorca building — highly recommend avoiding it).

Food too oily. Problems with the room and air conditioning . No shade in the children's play area,climbing frames and slides were too hot to go on. Some good night-time shows, no where to go just to chill except your bedroom. And sometimes noisy late at night from people staying out late

The resort is large and caters to a variety of different preferences when on holiday but for an all inclusive the actual included food and drink was not the best. Only basic on-tap wine beer and sangria available much of the day with many decent drinks at an additional cost. My son was hugely disappointed by the variety of ice cream and snacks available as everything he wanted was at a high additional cost. The rooms didn’t even have bottled water provided as a standard so you had to collect your own water from the few bars and restaurants at limited hours. I recommend taking your own very large refillable flasks to remain hydrated! The pools were clean and offered a variety of different atmospheres from the very busy and noisy main pool with slides to the quieter pools with or without bars. My son loved the slides but was also pleased to retreat to quieter areas too. Restaurant was average. Variety of food options but of average quality and felt the bit samey after a few days. Even the beach bar was just a themed buffet - shame there are no other options available or late night snacks for hungry teens! Location is good but the beach didn’t really feel an option to spend the day on sadly. The shuttle bus to and from Puerto Banus was excellent though. Wish we’d used this more to use the beaches there