Magic Robin Hood

Extremely disappointing stay — theft, poor housekeeping and appalling management Our stay at Magic Robin Hood was an absolute nightmare and, unfortunately, what should have been a relaxing break turned into an extremely upsetting experience. On the very first day, while our room was being cleaned, my partner’s £120 perfume went missing. The timing is incredibly concerning, as the perfume was there before the room was cleaned and gone afterwards. We immediately raised this with the staff, expecting the hotel to take the matter seriously and investigate properly.

Instead, we were essentially told that because we couldn’t prove who had taken it, there was nothing they could do. That response was completely unacceptable. We weren’t asking the hotel to magically produce proof — we expected them to investigate a serious allegation of theft involving an item that disappeared while their staff had access to our room. Being effectively brushed off left us feeling completely ignored and powerless.

The housekeeping standards were also shocking. We were genuinely surprised to discover that the cleaners don’t appear to change the bedding properly — they simply make the bed. For a resort charging the prices it does, this is nowhere near the standard I would expect.

What made the entire situation even worse was the attitude of management. Rather than showing concern, empathy or any willingness to resolve the situation, we were met with an extremely poor attitude. Maria, in particular, was incredibly unhelpful and dismissive, which only added to our frustration when we were already dealing with the upsetting disappearance of a £120 personal belonging.

The biggest issue here isn't simply the value of the perfume. It’s the complete lack of accountability and customer care. If something disappears from your room while it is being cleaned, you expect the hotel to take the complaint seriously. Instead, we were made to feel as though it was simply our problem because we couldn't personally prove what had happened.

For a resort like Magic Robin Hood, this level of service is unacceptable. Poor housekeeping, a £120 item disappearing from our room, and management responding with an attitude rather than genuine assistance completely ruined our experience.

I certainly would not recommend staying here based on our experience. We went away expecting a good holiday and came away feeling disappointed, ignored and extremely let down by the way our concerns were handled.

So here is my honest review. Don't be too shocked when you come up to the hotel as it looks very dated. The resort is somewhat dated but the front does not do it any justice at all. So first impressions....great pool with plenty of slides and also a quieter pool - both with children's area. Rooms tidy but are a little compact. They are basically like a static caravan but was plenty of room for us a family of 3 (2 adults and 1 teenager). Food is good at the buffet restaurant and we had no problem at all finding things to eat. The evening entertainment is ok, some better than others. One evening we walked into Albir and it is well worth the walk. Front the hotel to Albir beach is about 30 mins but like I said well worth a visit both in the day and in the evening. So the worst part of our experience was having a £80 bottle of perfume stolen from our room. The reception staff were very helpful and did get the manager to contact my husband the next day. The manager asked if there was anything he could do as they are not allowed to search members of staff. It may have been nice if he had made a gesture rather than asking my husband what he wanted to be done 🤷🏼‍♀️ All staff are friendly and very helpful (well apart from the cleaner who stole my perfume). Also just be aware WiFi isn't great but that is not something that really bothered or affected me. Just to note beds are not very comfortable either. So all in all not a bad holiday but would come back again and wouldn't recommend to friends and family 😊 For reference we stayed in a Premium Lodge in Robinhood gardens area with a hot tub. We return home Friday morning and I'll be happy to get home.

absolutely horrific i do not recommend at all do not stay here there are cockroaches all around and ants in the rooms.The slides and hot tubs are good and i enjoyed them yet some of my things were stolen and im very upset about how nothing was done about it i expected to get some money back for my missing items but no nothing they said they would contact there manager then call but no nothing for a whole 3 days. I am so disappointed as it is a nice place i js cant believe nothing was done abt this incident. I would like the money to go towards my missing items! Also food is very repetitive and a few nights couldn’t find anything to eat apart from icecream.Breakfast is very good though