- Benidorm Holidays
- Costa Blanca
- Villa Del Mar
This hotel is situated in Benidorm, on the sea front and only 30 metres from Poniente beach. The city centre is 300 m away where guests will find many shops, bars and restaurants. This beach hotel has a total of 108 accommodation units, of which 61 doubles, 46 individuals and 1 presidential suite. The property offers guests the use of a reading lounge, as well as a games area. Two bars serve a selection of drinks and there is also a restaurant on-site. The spacious rooms are overlooking the pool and are all provided with a sofa and a flat-screen TV. In addition there is a bathroom with a hydro massage shower and design amenities. This hotel offers a swimming pool with a terrace, sun loungers and parasols.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
I have email reservation, chatted to the useless bit which tells me to talk to staff but cuts me off. I am wanting an accessible room as disabled. Keep getting emails to pick a room but cannot as do not know which superior sea view room are accessible . I am 66 and getting so stressed with the lack of help . I hope someone will give me a personal contact not just reservation I have already sent . HELP
Very lovely modern style hotel. Absolutely stunning and spotless. Just across from the beach. The cleaning team are amazing. Lots to choose from in the restaurant. Only downside was people saving beds round the pool. The bar lady took the towels off. We didn’t know then a load off woman started abusing my husband about moving there towels. So I told her to ask behind the bar. Very rude. But would definitely recommend hotel. But use the beach. So relaxing
Just love this hotel food amazing staff polite rooms clean and modern the rooftop bar with its views were lovely can’t fault the international drinks never had heartburn once pool was nice bit cold but fine once your in as soon as we got home we rebooked for Christmas that’s how much we enjoyed this hotel
Lovely hotel ,food really good really clean ,but entertainment let it down,fantastic location downstairs but empty due to poor acts
I stayed here for three nights with a friend on my first trip to Benidorm. The location is lovely, just steps from a beach and our room was clean, spacious. While some areas like the pool were smaller than anticipated overall was nice.
Unfortunately, our experience was ruined by several baffling and unprofessional interactions with staff members, all occurring on our first evening which then set the tone for the stay for me.
Restaurant / Snack Area: As all-inclusive guests, we went to get food during "snack time." No staff to greeted us, check room numbers, or explain the layout. After getting food, I sat at an indoor table, at which point a staff member began shouting at me from across the room and waving her arms to "shoo" me outside with my plate. It was embarrassing and publicly disruptive over a simple misunderstanding of seating which left me feeling like I had just been disaplined for doing something terrible.
Front Desk: When asking reception where the hotel bars were located, my friend enthusiastically cut in to say "We'll head there!" after the receptionist mentioned the rooftop bar. In response, the employee rolled his eyes, held open his mouth and shrugged exaggeratedly to his colleague, making us feel foolish for simply being excited about this. It was a really strange interaction and left us both feeling really uncomfortable like we had offended him.
Rooftop Bar: Shortly after sitting down with our drinks, a bartender approached pushing a large bin. We shifted our stools to give her room, but she began tutting, shouting "no, no, move, move," and left the bin blocking us entirely to chat to someone then go back behind the bar before appearing back round the other side of the bin to then pull it. Her attitude throughout was hostile, as though our presence at a fixed table was clearly an inconvenience to her.
At no point during these encounters was there any courtesy, patience, or standard hospitality.
The general vibe was you were inconveniencing the staff being being guest where they are trying to work. It left me feeling uncomfortable and hesitant to engage with staff for the remainder of our stay.
The location is nice, but the service culture urgently needs attention and I would not be recommend this place and definitely won't be going back.
