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  • Benidorm Holidays
  • Costa Blanca
  • Sol Pelicanos Ocas

Sol Pelicanos Ocas

TripAdvisor Review
Spain, Europe
Costa Blanca

The Sol Pelícanos-Ocas resort is located in Benidorm, in Rincón de Loix, and only 300 m from the beautiful Levante Beach and at 2km from the center. Formed by the “Pelícanos” and “Ocas” buildings, this spectacular resort is ideal for family vacations all year round and for discovering one of the most important tourist destinations in the Mediterranean thanks to its privileged climate, beaches and great nightlife. Cribs are free upon request.

Facilities

  • Car park*
  • 24-hour reception
  • Wi-fi
  • Local and international calls
  • Launderette*
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe*
  • Currency exchange facilities
  • Lift access
  • *Some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

Trip Advisor
4.0 Very Good11,954 reviews
Excellent
38%
Very Good
31%
Average
17%
Poor
7%
Terrible
7%
Location
Cleanliness
Service
Value
TripAdvisor Review
Wouldn’t choose to return

We’ve just returned from a week here, a holiday is what you make of it and we were a large group so made it a great time. However if I was to solely base it off the hotel I wouldn’t recommend. Positives: food we found okay, always found something to eat but it was repetitive. Main pool is nice and some activities throughout the day. Room was a decent size and had everything you need. Negatives: same as other reviews - the lifts are really horrendous, we were put on the 13th floor with a pram and spent a lot of our holiday waiting for lifts, they really are ridiculous and should be sorted. We found quite a few of the staff to be rude, it would appear they are much friendlier with Spanish guests over any English guests. A simple smile, hello and thank you really aren’t much to ask. The pool area is extremely slippy and broken tiles, we saw multiple adults and children slip whilst there. Really don’t like the token/cup situation, if you are all including I don’t see why you need to carry tokens or cups around with you all the time. All in all we had a good holiday as we made our own fun, tried to be positive, and visited places outside of the hotel. However I wouldn’t recommend this hotel to any of my friends and I definitely wouldn’t choose to return. I think there are nicer/better hotels nearby so similar or cheaper prices. As a large family we paid quite a lot for our stay and don’t feel it was value for money with this hotel and service. It needs renovation and updating as well as an overall of the service provided.

TripAdvisor Review
Don't book this hotel.

We are just back from a weeks family holiday. Honestly you could not pay me to go back. We went 11 years ago pre children and there has obviously been no money spent on it. Positive points: Staff are lovely and cant do enough for you and wow do they work. Entertainemnt team were especially good. Very central to everything.

Negative Points: As everyone has mentioned the lift situation is disgusting. We were on the 11th floor and only had access to 2 out of the 5 lifts, the other 3 were constantly broken. We saw families trying to get down 13 floors with buggies and wheelchairs struggling to get anywhere. When you were lucky enough you were met with the spanish saying only 3 people could go in at a time when it was designed for 7 people. It was very aggressive and on one instant my daughter got so upset with the way some people reacted she wouldnt get in from being scared. It got to the stage once we came down from our room we didnt want to go back up as we were put off by the fighting and waiting.

The turntable door into the hotel was also broken so everyone was having to go in and out of the emergency access.

Food was cheap cuts and repetitive. My children and I struggled to find stuff to eat - ive never eaten so much tuna and salad in one week. In addition the allocation of tables was aggressive and un-organised. On one instance I was given a table and then 4 spanish men had a go at me saying that I had taken their table it was very intimidating until my husband turned up. For the record I hadn't. Coness need to be given or something so the servers know the table that are being used

Pool was unsafe for children. The sides were round and provided no grip. I am 5.6 and couldn't stand so how are children meant to? Life guard on "watch" but he is sat behind the sun loungers and cant see what is going on. On one instance we are convinced the life guard was asleep......

Children play area. Very small and again no money put into it. During the day it is fine but come night time there is no lighting. There are trees around it, lights could be twisted around it it to light it up. My two girls met two friend and by the end of the week they had all fallen and hurt themselves. The play park is in the dark surely this is health and safety???

Electrics: the plugs in our room were coming out the wall everytime we removed the adaptors. My husband found wires hanging out the wall in the men's toilets. Everything is falling off and exposed...

Bedrooms. We booked for 2 adults and 2 children (7&9) and arrived to a double and single bed??? We had to ask for a second bed for the second child The room was pokey and the wood above the wardrobe was falling off Toilet paper was never topped up we had to request for it to be done Plasterboard was falling off all over the place, it actually looked like someone had hit the wall outside our door.

Women toilets. In one of the toilets there is a washing machine and tumble dryer. So you come out of the toilet cubicle and meet a bloke doing his washing.....

Every meal time you are accosted by staff wanting to know if you are having a nice holiday. What feedback you have etc. I get they are trying to show they are interested but every meal time?? We are having family time wait till we leave and send a survey but let's be honest they aren't really bothered anyway.

It feels like thet are still living off the kudos of having Benidorm filmed there and feel that is enough but it is not!

If you are a hen or stag party it is probably perfect as its somewhere to just rest your head but I wouldn't recommend for families.

TripAdvisor Review
Unsafe

Black mould covering air con unit ,never seen anything like it

TripAdvisor Review
⭐️⭐️⭐️⭐️⭐️ 1000/5 – An Absolutely Wonderful Holiday!

⭐️⭐️⭐️⭐️⭐️ 1000/5 – An Absolutely Wonderful Holiday!

This was my first time ever going abroad and my first time visiting Benidorm, and I honestly couldn’t have asked for a better experience. My stay at Sol Pelícanos Ocas was exceptional and absolutely wonderful from start to finish.

The whole team were fantastic. Every member of staff was so friendly, welcoming and willing to answer any questions we had. You could really see the effort they put into making sure everyone had a brilliant holiday, which put both me and my family member completely at ease throughout our stay.

The hotel itself was lovely, with exceptionally high cleaning standards. Everything was kept clean and well looked after, which made such a difference to our stay.

The food was extremely good, and there was plenty to enjoy. The pool area was absolutely amazing and was one of our favourite parts of the hotel.

The entertainment was also amazing! There really is something for everyone, with plenty to keep guests entertained and make the evenings enjoyable.

The location is ideal too, making it easy to enjoy everything Benidorm has to offer. As someone visiting Benidorm and travelling abroad for the very first time, I absolutely loved the atmosphere and the whole experience.

We enjoyed ourselves so much that we are already looking at coming back again! I would 100% recommend Sol Pelícanos Ocas to anyone looking for a fantastic holiday.

Thank you to the whole team for making our first holiday abroad so incredibly special. ❤️🌴☀️

TripAdvisor Review
Please please ignore the poor reviews!!!!!!

Please ignore everything bad you read about this hotel. It is simply not true. After reading them I spent 3 weeks prior really worrying about our holiday but it was fantastic.

Here is an honest review of everything I can think of. We stayed from 22nd to 29th August 2026. 2 adults and a 14 year old boy in the Sol Pelícanos all inclusive.

We arrived at around 1.30am so only us and one other party to check in. It was a little slow as only one reception member on and you have to input all your details onto their iPads.

Room was perfectly fine. Beds were a good size, large wardrobe, balcony over looking the main pool. Bathroom was a good size and towels were replaced everyday. And room was cleaned everyday. On our last evening we had a leak from the room above ours, notified reception and it was fixed the same evening.

Restaurant was fantastic. Yes at times there could be queues to enter the restaurant whilst waiting for tables to become free. This is not the hotels fault, this is holiday makers taking ages to eat and chat at their tables. We never waited in a queue as we went for all meals as soon as the restaurant opened. Breakfast 8am, lunch 13.30pm and dinner 7pm. The food was great. Breakfast was repetitive. Full English items, cereals, yogurts, fruit, pastries, meats, pancakes etc. exactly what you would expect from a breakfast buffet. Lunch always had meat, vegetables, seafood, breads, pizza, chips, burgers, hot dogs, pasta, soups, sweets, jellies, deserts. Various different cuisines, tacos, curry’s, stew, steaks. Dinner was very similar to lunch. There was literally something for everyone. For a 3* hotel I really can’t see what more they could do.

Every food item was exquisite. Pizzas made from scratch, omelettes by request, steaks cooked how you like.

We only used the snack bar once on our last day as check out was 12pm and you loose the all inclusive privilege (we had an evening flight) but great options available there too.

Drinks. You receive tokens that you exchange for your drinks in reusable cups. When you return the cups you get tokens back. Brilliant idea.

Pools. We only visited the main pelícanos pool which was fantastic. Three whirlpools attached and the swim up pool bar (not all inclusive). Queues for the pool. Yes people queue from around 7am for 9am access, this is because people want to secure a parasol. This is COMPLETELY unnecessary. We never queued. Just went down between 9 and 9.30am and we always got a parasol. The only day we didn’t was because we went for a walk and didn’t get back to the hotel until around 12pm. There are PLENTY of sunbeds and chairs, this is not a problem but the parasols are in short supply.

Lifts. Now this is one that is a problem. The lifts are slow, very slow. But if you can time it right in order to miss the mad rushes you don’t wait too long.

I did not encounter a single rude member of staff. I DID encounter rude holiday makers so maybe the people who complain about the staff should consider how they appear themselves.

Entertainment. Day time entertainment is adequate. I can only comment on entertain around the pool though, not sure what else went on ie for kids club etc. There was aqua aerobics every day. Water carpets for kids and adults, bouncy castles were there 2 days and water polo. Evening entertainment is not great. It’s all over on the ocas side where there is a stage and only seemed to include a 1/2 hour mini kids disco around 9pm and then a show at 10pm. We had an abba tribute, flamenco dancers, shows put on by the entertainment team. Just not good at all really. This is genuinely the only downside of the hotel.

Please don’t take any notice of the negative nellys leaving poor reviews. This is a 3* hotel in the centre of Benidorm catering for a huge amount of people and they did this very well. I have been in much worse hotels in Benidorm !!

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