Sol Pelicanos Ocas

June 2026 Our experience of this hotel was terrible! The que to check in was huge! when we finally got to the front of it we noticed there were towels all over the floor behind the reception desk. Water was leaking down through the ceiling, we were told it was the aircon leaking. then we noticed buckets placed around the sit down area in reception. These were also catching water leaking through the ceiling. We were given our room cards and headed off to the 5th floor to our room. The lifts took ages to arrive, they need replacing! We went into our room, it was boiling hot in there. We unpacked our suitcases and headed out, we left the aircon running on full, in the hope it would be nice and cool on return. No chance! the aircon was absolutely rubbish! I rang down to reception to tell them and they said an engineer will be with us soon. Same again, no chance! Finally after 4 hours of waiting and going to reception 3 times he arrived. He removed the filter above the suspended tiles, it looked worse than a tumble dryer filter that hadn't been cleaned in years. He left the filter out and slid the ceiling tile back shaking his head in disbelief! My husband has COPD and emphysema so with no filter in place dust was free to enter the room, which is very bad for his lungs and not acceptable!! He also has Crohn's, stress is very bad for him and can cause him to have a flare up that can give him a very bad headache, extreme fatigue, brain fog so very unwell that has lasted for up to a week in the past. All we wanted was a lovely stress free holiday, which didn't happen! We then told the manager we wanted to move rooms and the reasons she said she would see what she could do , she took ages to find another room, it was on floor 2 so a downgrade, you need to claim that from Jet2 as this is who you booked with. I reluctantly signed and asked for a copy, The aircon in this room seemed slightly better, but I was concerned as the same maintenance man was at the room, had he taken the filter out of the air con unit? maybe not as it still was not working well, our room was 23.3 degrees at 05.38. The rooms were filthy, I have the photo's to prove it. We were woken the next morning to the noise of the bloke next door to us vomiting! All we could do was turn the volume on the TV up so we couldn't hear it. The food was very poor and we weren't told we had to pay for the drinks at the swim up bar, even though we were all inclusive. At this point we'd had enough and decided to go home. We arrived on Saturday and went home on Monday morning. We paid extra for the return flights. On return at home my husband took 4 days to recover from a Crohns flare up caused by the stress of the way we were treated, absolutely no understanding with no support from Jet 2. Oliver the rep told us that they were available on watts app 24/7 if needed........this is NOT the case!! We are of the opinion that this hotel needs an overhaul and from reading other reviews we are not the only ones that think this way! We have made complaints and as of yet have received no compensation, it's still ongoing. Because I signed the disclaimer the hotel told us that any claim is with Jet2 because we booked our holiday through them. Avoid this hotel at all cost if you are looking for an enjoyable stress free holiday!

Sadly my family and I did not enjoy this hotel. The hotel couldn't seem to cope well with the amount of people here, ques for absolutely everything! Huge ques to check in, Que for breakfast, out the door and down the lobby, ques for lifts, Ques for sunbeds! Massive stampede of guests as soon as the pools barrier opens, people running for beds, reserving them then leaving for a day and returning at 4! told pool staff, they couldn't care less but they absolutely cared that I was trying to bring a rehydration drink to my child around the pool area, they refused me entry! Staff at reception are friendly enough but anywhere else around the hotel they just seemed rude. Lots of swearing and banging throughout the night from some other guests.

Disgusting, paid to get home early. Rude staff, dirty and food inedible. Do not waste your hard earned money.