Medplaya Hotel Flamingo Oasis

This is no way a 4 star, food was absolutely disgustising same salad left over from lunch will be served up at dinner have to line up and get your own drinks no waiter service rooms were ok i was opposite swimming pool but dated tiles were hanging off the wall but room was big enough cleaners were lovely very friendly shame about the reception staff not helpful and the bar staff and restaurant staff omg were they miserable not helpful at all and very slow workers swimming pool was freezing cold there is tui staff every day at this hotel who were excellent very friendly and very helpful will tell you how to get to places like the market and old town etc would never ever come to this hotel again evening entertainment when it finally arrives on stage too much sitting around waiting for it to happen suppose to start at 9 finally comes on stage at 930 like being at a holiday camp please take it from me dont come to this hotel

For a four star hotel the food was awful so we all ended up eating out most of the time. The beds were poor in our room, one rock hard and one soft. Nearly half the pool area in shade for most of the day which meant a free for all first thing in the morning. The sea was actually warmer than the pool and one staff member in the restaurant was rude. Probably why I do villas as was there for someones 60th My own opinion here some people might say otherwise but will let you judge if you go.

Unfortunately, the standard of the accommodation, food, service and facilities fell considerably below what I would expect from a hotel advertised as four-star and sold as an all-inclusive holiday.

The food was one of the biggest disappointments. The children's menu was essentially the same every day, consisting mainly of burgers and hot dogs. The chips were frequently undercooked, and the main dinner menu offered very little variety, with the same menu being repeated each day with only the meat option changing.

As this was an all-inclusive holiday, we had paid a significant amount of money with the expectation that meals and drinks would be included and that we would not need to spend additional money eating elsewhere. However, due to the poor quality and lack of variety of the food, our family had to eat out at additional expense. This was not what we had paid for when booking an all-inclusive holiday.

The bar service was also extremely disappointing. There was no clearly visible drinks menu, and when I asked a member of the bar staff where I could find one, I was simply pointed towards a QR code that was positioned out of sight. The attitude of the bar staff was extremely rude and unhelpful, and this was one of the poorest examples of customer service I have experienced.

Unfortunately, the restaurant staff were also consistently rude and unhelpful. The tables and chairs appeared tired and in need of updating. On one occasion, I witnessed a gentleman sitting on a chair when the legs gave way underneath him. This raises serious concerns about the condition and maintenance of the hotel's furniture and facilities.

The entertainment was another disappointment. It did not appear to cater for all guests and, in our experience, certain groups seemed to be excluded from activities. The children's club was also located outside in a corner of the hotel and was difficult to find, giving the impression that it was an afterthought rather than a properly integrated facility.

The lifts were not a major issue during our stay. I would also like to acknowledge that the cleaners kept our room reasonably clean throughout the holiday.

However, our attempts to raise our concerns directly with management were particularly frustrating. On two separate occasions, I asked reception to arrange for a member of management to speak with me and left my room number so that I could be contacted. Nobody came to speak with me. Instead, on one occasion, a pair of flip-flops was delivered to my room, which was completely unrelated to my request and left me feeling that my complaint had simply been ignored.

I want to make clear that this experience has not put me off visiting Benidorm itself, which I will continue to visit. However, based on our experience, I would not recommend this particular hotel to other families