- Benidorm Holidays
- Costa Blanca
- Mediterraneo
Situated in an idyllic setting in Benidorm, within a short stroll from Levante beach, this splendid hotel is a perfect place for all those looking for comfort and tranquillity amidst marvellous sea scenery. Downtown Benidorm might be found within 2.2 km and travellers will find a wide variety of restaurants, bars and shops within a few paces away. Families may enjoy visit to the popular theme park situated within a short car drive while the local water park is just 900 m away. This impressive resort takes pride of cosy air-conditioned rooms. Each unit comes with modern amenities and features a beautiful blend of soothing tones and warm hues. Guests may enjoy refined Mediterranean and international cuisines at the in-house restaurant and throughout the day luxuriate at the shimmering pool. Those who seek relaxation may sunbathe at the sun terrace and enjoy a drink from the poolside bar. Patrons may also sip a drink in the charming lounge bar and unwind at sauna or jacuzzi.
Take advantage of recreational opportunities offered, including an outdoor pool, a sauna and a fitness centre. Additional features at this hotel include wireless Internet access (surcharge), concierge services and a hair salon.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Downtown Benidorm might be found within 2.2 km and travellers will find a wide variety of restaurants, bars and shops within a few paces away. Families may enjoy visit to the popular theme park situated within a short car drive while the local water park is just 900 m away.
⭐ 1 Star – Definitely Not a 4-Star Hotel
Very disappointing experience at Hotel Mediterraneo Benidorm. In my opinion, this hotel is nowhere near the standard you would expect from a 4-star property, especially considering the amount of money charged.
We booked full board, but when booking, there was no clear information explaining that drinks were not included with lunch and dinner – not even water. When we arrived, we were surprised to find that we had to pay separately for drinks. As we were travelling with two small children, we checked the drink prices and found them quite expensive, so we decided to pay extra to upgrade to all-inclusive.
Unfortunately, the all-inclusive experience was still far from what we expected.
Food & Drinks
The food was particularly disappointing for vegetarians/vegans. There was very little choice, and the buffet had no clear labelling to indicate whether dishes were vegetarian, vegan or contained certain ingredients. When we asked staff about the food, communication was difficult because some restaurant staff did not understand English, and we had to use Google Translate to try to communicate.
As vegetarians, we basically ended up eating whatever was clearly available — salad, fruit, rice, chips and pizza. Breakfast was actually good, but lunch and dinner felt repetitive, with very little variety from one day to the next.
The restaurant staff did try to help when we asked questions, but unfortunately they were limited in what they could tell us.
Even after upgrading to all-inclusive, the drink system was unnecessarily inconvenient. We were repeatedly asked to order drinks and had to keep carrying cards around. What was particularly strange was that even our children, aged 5 and 2, had their cards tapped when ordering. This felt completely unnecessary and made the whole experience feel more complicated than it needed to be.
Poor Communication & Lack of Information
Another major issue was the lack of information provided by the hotel.
We received no clear information about children’s facilities, kids’ clubs or swimming pool rules.
We also wanted pool towels and were told we had to pay a €10 deposit per towel. Again, this was not clearly explained beforehand.
The indoor pool was another surprise — a swimming cap is required to use it, but this was not communicated to us when booking or properly explained when we arrived.
Room – Not 4-Star Standard
The room was another major disappointment.
The beds were uncomfortable, the toilet towel handle was broken, the wardrobe doors were stuck halfway, and parts of the wardrobe had chipped/damaged boards. The safe also did not work.
If you need an iron, you are required to pay a deposit, which again adds to the feeling that everything comes with an additional charge.
Housekeeping was also poor. Cleaning was not done consistently every day, and I had to repeatedly ask for the room to be cleaned and for fresh towels.
On one occasion, the cleaner was smoking in the corridor and was also quite rude, which was not pleasant at all.
The shower gel and shampoo provided were also extremely poor quality, with hardly any noticeable scent and feeling more like very cheap products.
There was also a very unpleasant smell coming from the downstairs toilets, which was noticeable and certainly not what you would expect from a 4-star hotel.
Overall
There were simply too many things that fell below expectations.
The hotel charges prices that suggest a 4-star experience, but the rooms, food choices, communication, housekeeping and overall service do not reflect that standard.
The only real positive for us was that breakfast was good and the restaurant staff did make an effort to help where they could.
But overall, I genuinely do not understand how this hotel is rated as 4-star. Based on our experience, it felt much closer to a 2-star standard.
I would not recommend Hotel Mediterraneo Benidorm, particularly for families or vegetarians/vegans. There are plenty of hotels where you can spend this kind of money and receive a much better level of service, food and accommodation.
My advice: save your money and stay somewhere else.
To be honest,reading some of the reviews,I wondered if we were staying at the same hotel. What puzzles me is that a lot of the complaints are about points that are mentioned in reviews time and time again,yet people still choose to go there,then moan about the same things. Personally,I had no issue with the rules and I can understand why they are in place. They had no impact on our holiday at all. Found most of the staff to be friendly and professional,often saying hello when they saw you and having a chat.
We were given a bottle of wine as returning guests...even though out last visit was over 20 years ago If I wanted to know anything that I hadn't been told then I asked and was given answers. We were fortunate to be allocated a corner room which I suspect are a bit more spacious,though that was just the luck of the draw. Yes,rooms are a bit dated,but they are spotlessly clean..
No issues with cleanliness...you could actually smell the bleach along the corridors. I know the bath was cleaned out every day because the shower attachment wasn't always put back on the hook.
No snacks allowed by the pool......think this is may be to stop food and mess being left by the pool if the amount of plastic cups left was anything to go by......some people can't even put those in the bin. Also the having to be dry before using the snack bar, resteraunt and inside areas....why would you go anywhere making the floor wet(and potentially dangerous) for others...or leaving seats damp?
Always found something to eat. They provide a skeleton breakfast between 5.30 and 7.30 for anyone who is leaving early,though we were also offered a packed lunch(we didn't need this)
Would happily return
Stayed 10 nights with my 11 year old from 17th August. Low rise hotel compared to the majority of Benidorm. We arrived around 2pm and were able to check straight into our room. Very decent size for 2 of us. Sofa bed/lounge area, plus 2 full sized singles. Good number of power points. We had a room overlooking tje road/Benidorm Palace. No issues with noise overnight or during day if in the room. Shampoo and shower gel provided, plus some other bits like shower cap and comb. Hairdryer in bathroom. Shower over bath - Shower pressure good... shower door could have been longer to avoid the puddle on the floor post shower but minor issue in the grand scheme of things! Good wardrobe and shelf space if you like to unpack on holiday. Aircon decent. Chiller in room had space for a few cans of pop, a bottle of wine etc but isn't massive.
We were half board. Breakfast good...all the typical choice from a spanish hotel. They rotated pancakes, waffles and churros. Breads, meats and cheeses, plus hot food. Toaster always needs the bread sent through a few times! Juices from the machine were really strong. We had to water them down. For dinner, there was always a paella, pasta, salads, grilled meat/fish. Plus then a few rotating hot dishes like curry or noodles. Pizza daily and chips. Would have preferred less salt on the veg... Overall, never went hungry and generally all well cooked. I always found the staff welcoming... people should try smiling at them and maybe a basic bit of spanish to show some effort?! Pool area always clean. Never had an issue getting a sunbed, be that 10am, midday or in the afternoon. No ball throwing or larger inflatables. I disagree that the daytime entertainment is really good at the hotel. Whilst activities are put on, there is very little encouragement or engagement by the animation staff to get people/kids involved - which for a child who is less confident, would really benefit. The 2 inflatables were great...and watching the adult waterpolo was always funny to watch. 2 pool tables and a table tennis table by the snack bar. We never saw any evening entertainment, preferring to head out for dinner or after dinner. We only bought a couple of ice creams and 1 drink from the snack bar. Not sure why half board need to present the room key when paying anyway, but it didn't bother us since we typically got stuff from the supermarket anyway.
Location wise, if you have a kid who loves mcdonalds, you are all set, with one literally a minute walk away. Lidl and a Mercado are a couple of mins down the road. Benidorm Palace to catch a show is across the road. Its a good 10/15 minute walk down to the beach front. There are plenty of places to eat and drink along the way...some better than others! The main strip areas are pretty grim, but you can easily avoid them. Its probably a 45 min walk to the Old Town which has a lovely look out point, restaurants and shopping. The buses are really good and regular, and cost €2pp a time. There is a fairly non obvious bus stop outside the hotel (literally the bench) which has buses to Albir and Altea if you fancy a change and a pebble beach. Aqualandia is 10 mins walk from the hotel which was handy. We did a day trip to Alicante by taking a bus to the tram station, then getting the tram along the coast to the city. We took the lift up to the castle and then popped into the con-cathedral. Had some tapas and came home. Relatively inexpensive day out if you fancy a break from the pool/beach.
Overall, a pleasant stay with no significant faults or issues.
We stayed at the Hotel Mediterraneo in Benidorm in August. Everywhere at the hotel was spotless and clean. We had no issues with the card system for drinks although I do feel that wristbands would be easier. We had an ‘incident with a mobility scooter’ whilst out and about at the shops down the road, the hotel were brilliant and provided ice for the injury and booked a taxi to the hospital. When back at the hotel with a broken foot - the hotel were again amazing and leant us a wheelchair and support as required. Please be very careful when out and about as some people (not all) mess around on the mobility scooters and drive them at speed directly through the crowds. This is not anything to do with the hotel but would hate for others to go through what we did. Our only critism of the hotel is that the pool is incredibly deep and even as adults we struggled to touch the bottom. I’m surprised there weren’t incidents with children in the pool.
The hotel was in the quieter area of Benidorm a short walk of about 15 mins from beach front. We were on a 5 day all inclusive package.
The hotel communal areas were clean and inviting to sit and rest whilst enjoying a drink. The reception staff were efficient but not very welcoming on arrival but to be fair it was 1.30 am. The restaurant staff are always busy keeping everywhere clean and chefs stocking up foods. Some are nicer than others. Food was lovely everyday and there was a variety with something for everyone.
The rooms were spacious and clean and the house keeping staff were fabulous cleaning room and providing fresh towels daily. They were very polite and happy - I was happy to tip them because they were so good.
There was plenty of sun loungers in the pool area available throughout the day, my only criticism is music can be loud around the pool if you are near the speakers do watch out for this.
The pool attendant was quite abrupt when I was looking at the indoor pool area, basically for a shower cubicle I could use on check out day he raised his voice at me to say I wasn’t allowed there. Overall a lovely stay which could’ve been 10/10 if some staff members were more welcoming and pleasant to the guests.
