Cuco
Sitting at the perfect location, this hotel is 10 minutes' walk from Poniente Beach and 20 minutes' one from Benidorm centre and Old Town. The area around it houses a wide range of cocquet restaurants, open-air bars and shops, ideal for a relaxed meal or a quick drink before heading for a good night sleep. The latter can be guaranteed in the quiet and cosy atmosphere of the venue. Those who prefer the convenience of onsite facilities can trust the inhouse restaurant for treating them to hearty buffet-style meals that will not just satisfy their hunger but introduce them to some new and unexpected tastes. The outdoor swimming pool with its separate children's area is a great choice for spending the long summer days, just lazing around and perfecting that healthy tan.
Hotel Information
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireless Internet access, a communal living room and tour/ticket assistance.
Facilities
- Garage*
- 24-hour reception
- Wired Internet
- Wi-fi
- Laundry service*
- Air conditioning in public areas
- Currency exchange facilities
- Lift access
- Sun terrace
- Café
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
Awful!
Do not use this hotel. It’s awful. Its decor is dated and there is mould in most rooms (especially around their con unit) therefore, you’re breathing in toxic mould. The so called roof top pool is a large bacteria infested jucuzzi. No shade or parasols provided. Sun-beds are so old and disgusting. Bar is not staffed most of the time. Drinks are of poor quality. The other pool (main pool) advertised is over the road (in a gated prison) shared with many other hotels with bar, but you have to pay for your drink! (even though it’s all inclusive). Alternatively, you can get dressed every time you want a drink and go back to the hotel! I didn’t want to try the snacks as they were just out in the sun all day. The food was okay. Very disappointing . I complained about the mould as I have asthma so was experiencing issues breathing but was told that they had no room to move me to (as also offered as an empty suggestion to many other guests who were experiencing leaks, mould, etc etc
2 star
Not as described, rooms not like the pictures, entertainment needs more. Dont leave luggage in the luggage room as you get robbed
Donald McIntosh Arbroath
Food not very good sometimes main swimming pool is across the road outside the hotel it does not have all inclusive drinks and snacks you have to pay for this not recommended entertainment at night was occasional hotel was clean I would not go back to hotel cuko again
Terrible
State was terrible food Drinks terrible location far from what they state would not recommend this Hotel
Absolutely terrible
If you’re looking for a hotel that’s “right in the centre,” apparently Hotel Cuco has its own definition of “centre” because unless the centre has moved several taxi rides away, it’s definitely not where they claim it is. Be prepared to budget for taxis because there’s not much within easy walking distance.
The rooftop pool? Calling it a pool is generous. It’s about the size of a hot tub, the water was constantly cloudy and looked like it hadn’t seen a cleaning schedule in weeks. If that’s full, don’t worry – there’s another pool… across the road. Unfortunately, that one didn’t appear to be cleaned either.
Fancy a relaxing morning by the pool with a drink? Think again. The rooftop doesn’t even open until 11am, and even then the staff regularly turned up another 20–30 minutes late. Between 10am and 11am, you can’t even buy a bottle of water or a soft drink because every bar is closed. Apparently hydration is optional.
The rooftop bar also has a strict “no music” policy because, according to staff, the neighbours are sleeping. At 11 o’clock in the morning. In Benidorm. You genuinely couldn’t make it up.
Then came the England World Cup match. Every TV in the hotel was muted, English guests were told to move into a corner, and the hotel decided that was the perfect evening to put entertainment on instead, repeatedly announcing, “No football tonight.” Strangely enough, when Spain played, tea was served early so everyone could watch the match, the reception area revolved around the football, and there didn’t seem to be any issue showing it then. Make of that what you will.
The food deserves a special mention… for all the wrong reasons. On more than one occasion we walked into the restaurant, looked at what was on offer, and walked straight back out without eating a single thing. One morning we even asked for cold milk and were told they didn’t have any. Not “it’s run out temporarily”—just no cold milk at all.
The reception area was home to more cockroaches than guests seemed comfortable with, and the staff acted like they were regular visitors rather than something that needed dealing with.
As for the bar, I don’t know whether the alcohol was watered down or whether they’ve discovered some magical alcohol-free vodka, but after plenty of drinks not one of us felt even slightly tipsy. Either they’re serving miracles or they’re serving something else.
The rooms didn’t improve matters. The balcony doors felt unstable and far from secure, and the mattresses were heavily stained, which is never something you want to discover when you’re trying to sleep.
Throughout our stay we felt English guests weren’t particularly welcomed. The service often came across as rude, and we never felt the hotel made much effort to cater for English visitors.
Overall, if you’re looking for a hotel with questionable cleanliness, disappointing food, tiny murky pools, delayed opening times, mystery alcohol, and an adventurous walk (or taxi ride) to get anywhere, Hotel Cuco has you covered. If you’re looking for a relaxing holiday, I’d strongly recommend spending your money elsewhere. We came for a holiday and left with a list of complaints longer than the hotel brochure.
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