- Benidorm Holidays
- Costa Blanca
- Agua Azul
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Agua Azul
Spain, Europe
Costa Blanca
The Agua Azul Hotel is characterised by its excellent value for money, giving a maximum confort service at very affordable prices. Located in the best area in Benidorm, with immediate access to the old town, culture monuments and a great range of services located in the Benidorm beach area.
The Agua Azul Hotel is located on Levante beach, Benidorm and has 132 double rooms and 13 single rooms, fully equipped to make your stay as comfortable and pleasant as possible.
From our hotel you will have access to the best day and night leisure areas, as well as the tourist and comercial centre in the Levante beach area in Benidorm.
Come to meet us and make your stay unforgettable!
Hotel Information
Be sure to enjoy recreational amenities including an outdoor pool and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and a television in a common area.
Facilities
- Car park*
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wi-fi
- Car hire*
- Room service*
- Laundry service*
- Multilingual staff
- Air conditioning in public areas
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,726 reviews
Excellent
67%
Very Good
23%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
A Bit Too Much
This was our second trip to this hotel, having last stayed here in 2017.
Firstly, the location is brilliant for exploring the old town, in particular. Both the Levante and Poniente beachfronts make for a wonderful stroll in the evening when the sun goes down. The new town is also accessible at around a 15-minute walk.
The food we found to be pleasant. The snack bar serves a selection of burgers (on brioche), hot dogs, chicken nuggets, mozzarella sticks, chips, toasties etc. Pizzas are available until midnight in the main restaurant when this is not open. The bacon at breakfast was excellent, and the poached eggs/omelettes were lovely. We used hand sanitizer when entering the restaurant, as we had read here that people had been unwell. However, we had no issues.
It is evident that the staff work extremely hard, rotating around several jobs (restaurant/bar) over long shifts. Their efforts were appreciated. The queue for the bar was never too long, and the drinks were really great.
The sunbed situation was particularly difficult; the queue started around 8am and the doors open at 9am. On our last day, all sunbeds immediately facing the pool were gone within around 40 seconds of the door opening. It was typically the same large group who had the best spots every day on the hotel side. It was disheartening that we had to compete for facilities that we had paid for.
The pool was a really lovely temperature and perfect for a swim. On one day, somebody was playing a violin by the pool and this was excellent. However, there is no lifeguard and therefore nobody policing behavior by the pool. Large groups could become loud, people were smoking on the sunbeds (not pleasant) and drinking in the pool. Aqua aerobics was on the entertainment schedule but never happened. Overall, this made for quite a lively atmosphere that for a couple in our 30's was not really to our preference.
The evening entertainment included some great acts, however on several days there was nobody to inform us of what was happening. Somebody had to ask the barman after one act left if anybody else was coming. Karaoke was particularly rowdy and could be heard from the restaurant. Some of these guests could also be heard shouting from their balcony in the early hours. Or indeed, screaming in the corridors at 7am.
Overall, whilst individuals who prefer a lively atmosphere may enjoy this hotel, it wasn't to myself or my partners taste. Therefore, we wouldn't stay again.
Review by EmilyJayneB22 Nottingham, United Kingdom
Ok
Definitely not a 4☆ hotel, 3 at max. Is closing in november for well overdue refurbishment imo Food ok, drinks good selection, bar n restaurant staff (same people) are very good Definitely will not be returning
Review by rjgambie Uzumlu, Turkiye
Book With Caution
Unfortunately I would not recommend this hotel despite it having some positives.
The holiday started well, the hotel is in a great location for old town and the travel experience was easy. Staff were friendly, all worked very hard and the clean towels daily were a nice touch. Nice rooms, I’m not sure why others complain about these, they are as clearly advertised.
We did have an issue with the pool area to begin with, people of the older generation appeared to believe they had a god given right to monopolise by claiming first thing in the morning, and then leaving towels down all day for no one else to use. Unfortunately we did not see any moved by staff. This changed after a couple of days with younger people arriving and a more relaxed atmosphere developing.
Breakfast buffet I enjoyed, but felt lunch and dinner were limited in choices and often very mis match in options. Sanitiser use was encouraged as you entered the dining area. No issues with drinks or queuing for these.
Like others, however, we became unwell with sickness and diarrhoea so we consequently lost most of the holiday and had to stay in our room. The worst sickness bug I have ever had, with chills, fever and weakness to follow. We didn’t eat for 4 days despite being all inclusive and were still not well on returning home.
This is definitely an issue and we have made a complaint to Jet2 that is yet to be acknowledged. Environmental Agency should complete an inspection and GPs who are contacted should be conducting tests before ruling it as viral. For so many people to be unwell in one place, something is a miss.
Lots of gratitude to the cleaners that had to deal with the aftermath that was in our room. 🤢
Great Hotel
Excellent choice of food, clean pool area, really friendly staff would definitely come again, also the hotel is very close to the old town.😊 Night life in the old town is great. Roof top terrace drinks at the Queen's Hotel is great and the American Rock Bar is great with live singers and it's free to enter, also open to early hours of the morning ☺️
Don’t go !!!
We returned on Saturday from a weeks stay . On the 1st day we overheard 3 different people talking about a sickness bug . My husband then came down with it 2 days into our holiday. He list 2 days then was feeling better but not able to enjoy himself or eat properly. We didn’t eat anything in the hotel from him getting ill . The manager put it down to the heat ! . I would have thought more of Jet2 if they had contacted us before and we would have happily changed the hotel rather than be ill for the week . This bug has obviously been going on for weeks as I am reading the reviews.
Review by Angie W West Yorkshire, United Kingdom
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