Maria Nova Lounge Hotel

We booked this hotel, through Jet2, based on the good reviews on here, and for its proximity to Tavira centre. Pros Location very good. 5 min walk to the town which is lovely and has loads of great restaurants. Staff all nice and friendly, but no more than I would expect from someone working in this industry. Breakfast of average quality, the usual selection of food available,but not top quality. Food and drink at pool bar ok and reasonably priced. Very much appreciated the unexpected wine and lovely cake left in room for my birthday. Cons The room in general was ok, but definitely not what I expect for a luxe collection hotel. Walls and skirting boards scuffed and marked, stained bed throws, lumpy pillows, threadbare towels, dodgy light switch. Room was cleaned everyday, but I noticed same dirt on floor for several days, never smelled fresh. We spotted a large water blister on wall which we reported, as obviously a leak from above. This was dealt with by draining out the water, but not fixing the damage. The hotel corridors were very shabby and dark. Wood veneer walls and doors which were worn around the edges, combined with a dark brown carpet which was stained, lumpy and never appeared to be vacuumed. The main glass doors into reception and out to the pool area were always covered in fingerprints and smears. I never once saw anyone cleaning the communal areas. The inside of the lifts also needed a good clean. Unfortunately the spa looked filthy, which was the reason I never used it. There was a tide mark around the pool walls and the glass wall panels were completely covered in limescale. The small outside pool looked very dirty for the whole week, with debris floating in it. The main pool looked ok, but never saw anyone cleaning it. The area around the pool needs a good sweep and the paving slabs are uneven. Garden areas need some attention also. I don’t understand how recent reviews have stated that the hotel is spotless. The new loungers are very flimsy and not comfortable. I witnessed two breaking during regular use. Despite what others have said recently, the swim up bar is not operational, you have to use the regular side to be served. Overall we felt very misled by the Jet2 rating and some of the comments from other guests. We did not complain to reception as there were too many faults to put right in the week we were there, and the hotel was only a base for our break in a beautiful town, with a lovely beach which we visited twice on the ferry. We would definitely come back to Tavira, but unfortunately not to María Nova unless it had a complete refurb.

From arrival to leaving excellent customer service professional staff in all areas From reception to restaurant staff the rooftop bar is very good great entertainment.wonderful food.