Tivoli Carvoeiro

Like quite a few of the other reviews, not a 5star hotel. Maybe 4 at best. Service inconsistent throughout. And more importantly, entire property is under construction both inside and out, and not minor renovations, we're talking the complete removal of steps and access down to the beach. Arguably one of the largest selling and marketing features of this hotel was non accessible without any disclosure. Instead you'd have to walk into town to get to any beach which is public vs the one you paid for to be on top of.

• this is on top of construction noise throughout the day, which is not ideal during your relaxing stay clifftop in the Algarves
• interior flooring being redone particularly in hallways and in front of elevators where throughout only 1 elevator was in service, where the other one (yes only 2 in total) fits 4 people max, or 2 with luggage. So we took the stairs everyday. Not an issue if not for those with mobility issues, pregnant partners, seniors, or you have luggage (so everyone).
• breakfast selection was great, a bit of a herd environment, and staff generally seem overwhelmed and understaffed, but it was relatively orderly. Just expect what you'd expect at any other self serve buffet, not a crowed controlled environment that you'd get at a 5 star.
• also, there is a tuk tuk available that takes you into town. We were not made aware of this at check in and saw it at the front on our last day. When we asked front desk about it, they were unaware of any general information (such as pickup or drop off points) aside from pointing you to the schedule on the desk. Another example of inconsistency where you wouldn't expect from a 5 star.

So much potential with the property and location itself, if only they tightened a few things up to be more refined. Oh, and be confident with your property and respect consumer disclosures. People should know that the main attraction of a private beach and cave access is unavailable and the rate should be discounted to reflect this, I'm sure the investment you make today will generate ROI far greater in the long run than the potential lost revenue today (whether from reduced bookings or reduced nightly rates you charge), but at least you can take pride in the standard and business practice of your hotel.

If you have been to five star hotels, you’ll know as soon as you walk in that this is not a five star hotel. The hospitality is not up to par with what you pay for. Pool staff is disorganized, staff at the front is not welcoming as soon as you walk in. They wait until you get to the desk to greet you. The sushi bar fish isn’t fresh at all it sits in the sun all day.

I’m only halfway through my stay here, but I’m so pleased I feel I can already give feedback on this hotel.

Despite the initial quirks, once settled, this hotel is simply exceptional! The first impression was odd:

• No doorman, and no clear indication where the entrance door is . The front is just a big glass and the actual entrance has the same handle as a fire exit door, so we half expected an alarm to go off when we got in.
• The receptionist explains the restaurants but there’s no clear explanation what’s included in the Full/half board (Turns out, everything is included).
• Not all staff appear to know what’s included in the full/half board with conflicting information provided.
• Check-in start after 3pm. Therefore if you arrive in the morning, you’re in bad luck, the board only starts after check-in. Not a disaster as there’s plenty of options just 5mn from the hotel. However, it wasn’t clarified at the check-in so we went to the Grill just to be turned away.

So here’s the tip: All restaurants are included in the boarding options. However, all requires booking except for the Grill by the swimming pool. The restaurants that require booking DEFINITELY are worth it! The One is simply exceptional and it is quite incredible it is included in the boarding. All other options are really good including the walk-in grill - I cannot recommend enough the fresh grilled fish, or surf and turf. It is by far the best food I have had from a hotel/resort. The breakfast is again the best in class! Delicious fresh fruits, omelettes (very well) made on order from the lovely & friendly Senegalese chef (Sorry I could not read his name badge) who cares to ask for the done level of eggs rather than overcook them. Which leads me to the staff - The ones at the reception are super friendly and THE ONLY ONES to trust for information. I would not try and stop a passing employees as we received contradicting information from them. Bruno from the Grill is soooo friendly, funny and always give us such a warm welcome, as well as very useful local tips. The swimming pool & area somehow looks on the smaller side compared to other resorts we have been, but it never felt crowded nor did we ever had difficulty finding seats. The view from the swimming pool is exceptional. The hotel also offers a free Tuk Tuk service which is quirky and fantastic. Uber is cheap so it’s easy to get around, but it’s definitely a plus.

Past the initial quirks, this hotel is simply exceptional and way exceeded my expectations! Food & service are best in class which makes this resort a no-brainer in case we are looking to come back in the area.