Vila Gale Nautico

I was excited when we first arrived as it looked lovely however there is so much room for improvement. Staff are not all the friendliest and some could do with customer service training. Was all inclusive but a few times at lunch and dinner we were not offered any drinks, we eventual found where they kept bottles of water so helped ourselves. They really need a bar area in the corner with a few designated staff and put water on the tables before opening the restaurant. Staff in the snack bar should be reminded about cleaning tables and keeping the water and coffee machine topped up. I did feel sometimes if we had been Portugese it would have been a different story. Rooms are nice but not cleaned until nearly 5pm, so if you want to relax before dinner you need to wait for a bit! All in all a mixed review, but we won't return to this hotel.

After a holiday nightmare at Eden for 3 days this place was a breath of fresh air, some of the best staff I’ve ever met. So friendly and so helpful. Round the corner from the beach and the strip full of bars and restaurants. This hotel and staff really saved our family holiday so Thankyou. From 361

This is not a 4* hotel, it’s a 3 at best.

We stayed in a junior suite with was supposed to be 2 bedrooms but in reality it was a 1 bedroom suite where the living room was turned into a bedroom. The only storage was a wardrobe, there was no draws anywhere (not even in the bedside) so unless you wanted everything in the wardrobe all your stuff is out on display which makes the room constantly looked cluttered. The shower ran from boiling hot to freezing cold which is dangerous for a child - we asked for it to be fixed but it never was so I expect this a known problem which they consider normal.

Breakfast was not great - they were constantly things running out - juice, fruit, condiments etc and you had to ask at least 4 different people who were all generally rude, would disappear and reappear without what you asked for. To be fair the men cleaning the tables outside were always friendly and working hard to keep clean.

The location is excellent if you want to easily walk to lots of restaurants and the beach is just over the road. There were no sun bed wars either which was a nice relief, we often went down late morning/early afternoon and could easily get a bed - most times right by the pool. The pool was chilly, even in mid August so definitely not heated.

Overall if you are looking for a proper 4* hotel avoid or lower your expectations. Personally so would not visit again.