Name: Sao Rafael Suite Hotel
Price range: from £437.96pp (7 nights includes flights and transfers)

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General view

The Hotel is great. nice pools very clean, The food needs a little bit of variation especially lunch.but it was decent. plenty of sunbeds. The staff are very friendly. The woman who brought us the airport was amazing.
Thank you.
we'll definitely come back.

Great  for a golf break.

This hotel needs to decide what it wants to be- does it want families, groups, couples - it is trying to be all things to everyone and is pleasing nobody. It has 3 pools one of which is a children’s pool - but so are the other two. The pre school kids run around screaming and spoiling things for adults and are dangerous with this behaviour in th restaurant. I was knocked to the floor by a  very drunken man in a golf party whilst his friends laughed - there is no supervision or duty of care from staff. The pool bar was closed due to bad weather in previous weeks  The main bar was poorly staffed and  queues of 15 - 20  minutes are the norm. Food is poor - we were offered “meat neck”- what on earth is that. We had a suite - it was certainly large and had 2 bathrooms but it was cold and lacked soft furnishings. Balcony furniture was hard plastic and uncomfortable. A hotel to be avoided at all costs  until it sorts it self out and absolutely not 5 start - more likely 3/ 2 *

AVOID

Although a lovely hotel with the usual
Amenities it has nothing ! No entertainment at all . One small bar I’m trying not to be very critical but as an alleged 5 star would not rate it above 3 . Food I haven’t found  d anything yet I would say I loved Last night I had a bit of Beef steak on it’s on with a bit of bread and then a mousse thing . Rooms are impeccable , people generally very nice . A lot of staff I fact the majority are Afrikaans  and some still getting the grip with language and money values . I’m with a friend , but vowed if the place was good  would come back with my husband maybe Feb but no sorry he would be bored stiff Not even a games room

My opinion

This is NOT a 5 star resort, it's just about a 3 star and that's being generous. We booked this 6 months ago because Ur said it had an indoor pool and spa and also entertainment. When we got there we were told there was no entertainment as it wasn't peak season (although it was half term in the UK and the hotel was very busy). We were also told there was a charge to use the indoor pool and spa (this was not mentioned anywhere during booking). The all inclusive drinks cocktails are all really random and there's only about 5 to choose from. They don't really taste great. The food was always barely lukewarm no matter what time you came down for breakfast or lunch or dinner. We opted to eat out most of the time because of this.
The rooms do not have irons so take your own. They are also in need of a refurb. Bathroom grout is very dirty and the balcony doors in our room did not lock so you could hear noise all through the night .

If you have kids they will get bored at this hotel so I wouldn't recommend it. There's not even ice-cream at the buffet 

We didn't get to try the other (payable) restaurants at the hotel which are supposed to be open from Wednesday til Sunday. I. Our last full day we booked the Italian for a birthday meal (wednesday). They took the booking and then came and found us half an hour later to say the restaurant wasn't going to be open so our booking was cancelled!

Bar service is extremely slow and some if the staff are quite surly. Reception staff and some of the buffet staff were lovely and friendly though.

All in all, I wished we had booked elsewhere.

NOT A 5 STAR HOTEL

All inclusive not all inclusive until 3pm.  Have just arrived before midday having travelled since early morning.  On arrival we were advised that our all inclusive would not start until 3pm when we hit our wristbands.  Meanwhile if we wanted drinks we would have to pay the extortionate prices listed on the menu.  We travelled with Jet2 on a package to this so called 5 star hotel.  I can confirm that nothing about the way we have been made to feel is 5 star.  How management think that this is acceptable is beyond belief.  Jet2 spoke to the hotel on our behalf but they stood firm and said that jet2 were advised of their policy.   What a way to start a holiday.

Very disappointing first impression.

Ideally situated right next to the beautiful São Rafael beach, this is the ideal choice of accommodation when visiting this lively, tourist region. The hotel enjoys good road connections and is within easy reach from several leisure facilities like Albufeira Marina or Salgados Golf Course. All guest rooms and suites are tastefully appointed in beige tones and offer wide balconies from where visitors can enjoy wonderful sunsets. Moreover, guests can enjoy the therapies and massages in the relaxation centre, while children play in the children's club. Travellers may also go for a refreshing swim at the fantastic outdoor pools and enjoy the wide array of leisure facilities in the surrounding area.

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Sao Rafael Suite Hotel