Pine Cliffs Ocean Suites

I have been a loyal guest at Pine Cliffs Resort I Algarve for six consecutive years and have always considered it one of the leading Marriott properties. Unfortunately, this year’s experience has been deeply disappointing. We made our reservation in March for our July holiday, well in advance, and specifically requested rooms away from those located above the restaurant due to the noise and our previous experience. These preferences were communicated clearly when we booked and 6 times during spring and summer. On arrival, we were allocated exactly the rooms we had asked not to receive. What has disappointed me even more than the room allocation has been the way the situation has been handled. Rather than acknowledging our long-standing loyalty and trying to find a reasonable solution, we have received inconsistent explanations and no meaningful effort to resolve the issue. We have asked the management for a compensation but they are totally ignorant – they just claim you have gotten what you booked, but if we knew we would never have booked. As guests who have returned year after year and spent a considerable amount of money at this resort, we expected our clearly stated preferences to be taken seriously, especially when booking several months in advance. Loyalty should count for something – however not at Pine Cliff. This experience has left us feeling that repeat guests are not valued as much as they should be. It is a shame because the resort itself is beautiful, but excellent hotels are defined not only by their facilities but by how they treat loyal customers when problems arise. But at Pine Cliff the reception says one thing and management something else. This problem could have been easily solved, but management is looking more at “the book of rules” – than making loyal customers feel appreciated. I sincerely hope management reviews how guest preferences and repeat customers are handled, as this experience has seriously affected our confidence in returning to Pine Cliff – I would also recommend others to think before they book a room at Pine Cliff – because since these are privately owned apartments you will just get what they have to offer, sometimes good and sometimes bad. Is this a correct member of “leading hotels of the world”. I don´t think so anymore. I am looking for a new luxury place at Algarve, so if anyone knows a place with good sports facilities, good accommodation and service - please let me know, thank you. Best regards Michael

*Did not receive the rooms we purchased *Not enough chairs on the beach *Elevator to beach didn’t work for 2 days *Every drink was $25-$30 each. Meals between $40-80 per plate. *Wait for food and drinks took a long time (50 mins one time for meal at Hamburgler when they said it would be 10 mins) *Rooms are average for what you pay for *No nighttime entertainment or activities We traveled far for the experience, it’s super disappointing. We do not recommend or will be back here. Sadly we are staying 4 days here.

Lovely for either family or friends