Ondamar Hotel

If you have booked this holiday as a family don't panic. Large room. Big wardrobe space. Big kitchen but limited plates etc.  Good location. Old town walkable but approx 5euro in Uber...downloading Uber is a must. Quite a few supermarkets & shops to walk to nearby few bars for breakfasts etc Pool a good size & bit of music from pool bar but no entertainment or lifeguards. This hotel is the only place I've been you can still get sunbeds up till lunchtime as that is when all the hungover groups get up to play. No issues with them really just bit of noise at night.  Main issue is with hotel & cleaning. Security should monitor pool area at night. There was glass in & around pool for 2 or 3 days and cleaning very casually just fished bits out...resulting in quite a few cut feet. Never seen them clean the pool since or add chlorine etc just collected floating chips & kebab out of water. However the man loves his leaf blower round pool & mini golf every morning. We were here 10 days had room cleaned once. Had to ask reception for clean towels, toilet roll & bin liners to empty own bin. The hotel does cater for large groups who maybe don't care about housekeeping.

We arrived at the hotel,and the 2 staff working at the time were too busy telling us about the fines we would recieve for making noise past 10.30,removing towels from room,failing to return pool towels ect.....they failed to welcome us and give us a run down of the hotel,facilities ect.they also failed to tell us,or our holiday agent that their is no bar in the hotel,only pool bar which closes at 7,no resteraunt on site,the location of pool not explained,no lifeguard on duty,....told us that only 1 of our 2 apartments were booked,then sent half of our group to a different floor,on arrival at apartment found no chairs at kitchen table,no chairs on balcony,fridge open with dirty wet towel and basin inside....1 toilet roll for 4 people,it was clear to see this apartment was not prepared for visitors.When we highlighted this,thank god staff had changed and the man on desk was very helpful,chairs were put in room but for continuation of our stay our room was not serviced or toilet rolls replaced. We all showered at 6 in evening,but there was no hot.water after first person showered.....if it wasn't for the fact that I had the great company of my sisters and nieces,and if I had booked the holiday myself,I would have left straight away.....best suited to teenagers and young people who just need bed for the night

Personally I thought the pool was very unhygienic and unclean, with debris everywhere alongside the pool and black stuff floating in the water. As well as no lifeguard seen anywhere. The security was very unhelpful, constantly speaking /shouting at us in Portuguese, being very intimidating and rude as I nor none of my friends can understand Portuguese. We all had a terrible experience with this hotel and do not advise a group of girls to stay here.