3HB Falesia Garden

Staying here right now, 10 nights in total.

Positives: Extremely clean in all areas, restaurants, bars, rooms, pool, reception. Staff are mostly friendly and the hotel seems to run very well, breakfast is fantastic if you select B&B, amazing views. Very good gym for a hotel with Techno Gym equipment, treadmills, rower, spin bike, seated bike, cross trainer, several machines for upper and lower body, good area with bands for stretching, food and drink in the Falesia Bar are great, hotel seems calm and not overcrowded, helps that you are 10-15 mins in a taxi from Old/New town albufueria, good service to sun loungers too if you order food/drink, you can do this on your phone. Rooms are very modern, great shower, air conditioning is excellent. Staff very helpful and helpful when we wanted to hire a car, arranged it for us through Discovery Cars, they were great, dropped it off and picked it back up from the hotel. We visited Tavira in Portuga, Sevilla in Spain and Ayamonte in Spain, would highly recommended, so easy to drive into Spain, no boarder checks, straight through and over the bridge.

Areas of Improvement: Check in was frustrating, rooms not ready when we arrived around 1:30pm, we received no calls even though by 2:30pm one of our rooms was ready, by 3:50pm our other room still wasn’t ready, only when I went back to reception 10 mins before 4pm did they finally check it was okay to give me a key. I’ve stayed in many places and most don’t have tourism tax, they do here, it’s not expensive and not a fault of the hotel but worth noting, you pay upon check in, there’s refurbishment going on in a few blocks, next to the block we are in, it’s not noisy, however, it’s a poor view from the balcony, I did ask to move to a better view but was quoted €700. Falesia bar is nice, however it’s very understaffed, even when it’s quiet, it’s hard to get served and even harder to pay, I don’t know the girls name, but the waitress from Moldova does a good job, when she’s not there, the bar struggles, especially when busy, staff upstairs in the restaurant are normally stood around with nothing to do, bring them down…Gym facility is good, however, there’s a daily cost and you cannot ‘pay as you use’ you have to pay per person for everyday of your stay, even if you don’t intend on using the gym on certain days, the hotel need to change this, 3hb could easily adopt a pay per day pass, they could issue you a card to enter after you pay and the guest returns after use or the card stops working if not returned or have a drop box to put the card in after each use, the reception manger did help me with this, I only wanted to use it twice in ten days, so in the end, he arranged for 2x €5 euro payments, I then needed to ask reception to open the door for me, not sure why the hotel are making the gym such hard work to use, they don’t monitor the usage at all, when I walked in a family had two young children messing around on the machines all under 16, more like 10yrs and 12yrs it was dangerous what they were doing, plus it’s clear people get one card for the gym and let multiple people in, happened several times whilst I was in there, the nightly entertainment isn’t great especially when someone is playing saxophone non stop, also, World Cup games being shown, but staff cannot turn the volume on the TVs, I spoke to reception who said they need to speak to IT, nothing was done about this..

Overall, it’s a great hotel, my frustrations will likely not bother you! Well, apart from check in and slow service at Bar Falesia, you can also walk to the beach from the pool area a lot of steps but a nice walk, UBER is your best friend around here, it’s cheap and there’s loads available and quickly. In my 20+ years of travelling on holiday as an adult I haven’t ever had to wait until the 4pm deadline to check in, so this and the annoying gym situation are areas I’d ask the hotel to change, plus, add more wait staff to the Bar!

Wow 🤩 what an amazing hotel this is! we are currently staying here.., on arrival we were greeted by some beautiful ladies in reception who made us feel special and at home straight away. They were so attentive and couldn't help enough. We explored the hotel and swimming pool straight away and couldn't believe the scenery on entering the bar swimming area breathtaking and super spectacular.. Looking at this everyday has been incredible.. the hotel and grounds are immaculate! everywhere is always clean and tidy and smells lovely... The staff are amazing and so friendly and always say hello. food and drink is great and the pool snacks have been a big hit! Chicken wings are so nice.. The maid has come every day and changed towels cleaned and tidied which feels super special. apartments are so nice and new and more than big enough for 2 adults 2 children even 2 big children. The touches to make you feel comfortable is incredible from taking your suitcases to your room to sending a pancake cake to my daughter for her birthday for breakfast and leaving her a card and present cap in our room - priceless and very heartwarming 😍 games room is good for the kids and there is light entertainment at night with a singer. We have explored the beach which is stunning and enjoyed the restaurant on the beach which was lovely and such a nice setting in the evening we have been into the small town and had a really nice italian meal. I will write more on returning if i ever leave! tomorrow we are off to Zoomarine which is a water park and zoo. 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍