Grand Muthu Oura View Beach Club

Positives it’s a smallish hotel compared to their other 6 hotels in the area ,large apartment clean,just tired and dated ,they say this is a 5 star hotel ,it’s not it’s bordering on a 3-4 star the hotel needs modernising ,staff was a mixed bag 75% of them was helpful ;friendly and polite unfortunately the other 25% seemed to looked down on the customers there and even when spoken too we was ignored ,we went fully inclusive on a cheap package deal ,and we cannot fault the drinks and food at the buffet counter ,couple of nights it was a bit repetive but there was more than ample choice to chose from .i wouldn’t go here in paying the full price I don’t think that would be value for money ,you can use the other restaurants in there other hotels nearby and they lay on a shuttle bus back and forth which is great ,you can have Mexican,Thai,Chinese,Indian etc they are a set menu so the choice is very limited ,the Portuguese meal was not good and the manager in there was rude and abrupt with customers even us has thou we were all a hindrance to him ,one of the the negatives is you have to pay a deposit and a charge to use their beach towels ,so take your own ,we have stayed in hotels 3,4,5,6,stars hotel around the world and have never paid to use a beach towel ,they say that they state on their website the charge for the towels ,I couldn’t see it another negative is when you get there later in the evening they do not even give you water in the apartment ,that’s another first that I have never encountered before considering how cheap water is ,you do not get any bottles all week whilst staying there ,we had to walk 10 mins to the nearest shop to buy some ,all in all I would return here again on a cheap package deal only

I must say I was a little apprehensive about coming after reading the reviews but needn't have worried. Our experience was amazing. We were given a lovely, spacious room with fantastic views, lots of wardrobe space, iron and ironing board, kettle, English tv. Room cleaned every day by lovely, friendly maids. Check in was quick although we had to wait a while to get our room. We were bed and breakfast and the food was delicious. Everything to set you up for the day, fruit, cereal, juice, sausage, eggs, bacon, fried bread, mushrooms, tomatoes, toast and much more. Large pool with lots of sunbeds, access to the beach through a gate. Had a lovely time and would certainly return.

Horrendous experience – nowhere near a 5-star hotel

We booked the Grand Muthu Oura View Beach Club for a group holiday to celebrate a birthday. What should have been a fantastic trip has instead been overshadowed by a catalogue of problems. Quite honestly, this has been one of the worst hotel experiences we have had.

From the moment we arrived, things were disappointing. Some members of our party were unable to check in until nearly 6pm, despite having travelled to the hotel and paid for their accommodation.

The problems continued throughout the stay.

On one morning, we were unable to have breakfast and, when we tried to get assistance, we were actually told to “go away.” The attitude was completely unacceptable.

One of our rooms had no hot water, meaning we couldn’t shower properly. Even worse, that same room also had ants.

The condition of the pool area is another major concern. There are broken sunbeds around the pool, which is simply unacceptable in a hotel claiming to be five-star.

More seriously, there were no lifeguards on duty around the pool, despite the pool being in use by guests. On one of the days during our stay, someone in the pool appeared to get into serious difficulty and nearly drowned. Witnessing something like that without a lifeguard present was extremely concerning and raised serious questions about the hotel’s approach to guest safety.

The food and dining experience has been equally disappointing.

We ate at the hotel’s so-called specialist Mexican restaurant, and the meal was frankly awful. The quality of the food was extremely poor and certainly not what you would expect from a specialist restaurant, let alone one within a hotel presenting itself as five-star.

To be fair to the waiter, he was actually trying very hard to help us and was professional throughout. What was particularly telling, however, was that he openly acknowledged that the quality of the food was out of his control and was a decision made by management. That said a great deal about where the problem lies. The staff member was doing his best, but the food itself was simply appalling.

And then there is the issue of check-out.

Given everything that had gone wrong during our stay, we contacted the hotel regarding a late check-out. Rather than offering this as a gesture of goodwill, we were told that late check-out would cost €25 per hour — from a 10am check-out time.

After the delayed check-in, problems with breakfast, a room without hot water, ants, broken sunbeds, serious concerns around pool safety and an awful dining experience, we find it extraordinary that the hotel’s response was effectively to charge us €25 for every additional hour rather than acknowledge the terrible experience we had endured.

These aren’t complaints about décor, food preferences or minor inconveniences. We are talking about basic cleanliness, maintenance, customer service, food quality and, most importantly, guest safety.

What makes it even more frustrating is that this hotel presents itself as a five-star property. Based on our experience, it falls nowhere near a five-star standard.

The location is good and the hotel has potential, but that means very little when guests are dealing with broken facilities, rooms without hot water, ants, unacceptable staff interactions, delayed check-ins, poor food and concerns about basic pool safety.

We came here to celebrate a special 60th birthday with friends and expected to have a memorable holiday for all the right reasons. Instead, we’ve spent far too much of our time dealing with problems and being disappointed.

Would we return? Absolutely not. Would we recommend it? Definitely not.

Grand Muthu Oura View Beach Club needs to take a serious look at the standard it is providing to its guests. Calling this a five-star experience is, in our opinion, simply not credible.