Falesia Hotel

I don’t write reviews often and I’ve waited 6 weeks to submit this one as I wanted to give sufficient time in between my stay and the review to ensure I was being completely objective My wife and I returned to the Falesia in July for our 10th visit as we’ve always had such great holidays there. The Falesia is still a great hotel for adults. It’s in a quiet location and the hotel itself is excellent. The rooms and facilities are also excellent. It has to be said, however, that in 2026 there has been a monumental shift in the hotel generally and in the restaurant in particular. The food in the restaurant has always been first class, cooked to perfection and a wide selection of dishes. The food in the restaurant in 2026 is still good, but the selection is extremely limited and repetitive with the same choices appearing night after night, to the point of being boring. Both my wife and I were heartily fed up by the end of our first week, with another week to go of the same and quite frankly,bland choices. The show cooking was, sadly, anything but. Another feature of the Falesia in the past has been the relationship between the staff and guests. The staff were friendly and welcoming and would do anything to make the guests happy and comfortable. Many of the staff had been in the hotel over the 12 year duration of our visits. Most of those staff had disappeared this year which was a disappointment. I accept that staff move on. It happens. But for over 90 per cent of the staff to move on sends the wrong message (at least to me). The current staff group are not so helpful and there are a lot fewer of them. Economic pressures I guess, but the hospitality industry is people focused and the Falesia have got the balance all wrong at the moment I still love the hotel and hope that the new owners/management find the right balance and restore the heart to the hotel which seems to have been lost. And whilst I’m not planning a return visit in 2027 I still expect to visit the Falesia again in the future. I will be keeping a close eye on Trip Advisor reviews to see how things unfold

We had read the reviews on Trip Adviser prior to coming for our tenth visit. We came with an open mind.

The fact that so many of the long serving and experienced staff no longer work here has most definitely had a negative effect on the hotel. We recognised just 3 staff. Not sure on the circumstances behind their absence. We did try and find out, but I think the very few ‘old’ staff that remain are under some sort of gag order !!

The new staff seem disinterested to interact with guests and on occasions failed to provide the sort of customer service that should be given for a four star hotel. This was the most disappointing aspect for us. The Falesia Hotel used to be such a welcoming place, with every staff member going out of their way to acknowledge and speak to you. Sadly, this is no longer the case.

During our stay the Open golf was being played and each day I asked for the television to be switched on in the television room so that I could watch some coverage of it. It was a chance to cool off and take a break from the heat outside. I asked on three separate days and I was met with exasperated looks from staff working behind the bar. Each time I asked, I was told to give them 5 minutes. I gave up after waiting 15 minutes each time, so never actually got to see any of the golf. It really felt like the staff just couldn’t be bothered.

The evening meal was monotonous in the Brando Buffet restaurant with the same salad choices on offer every night. There really is only so much Chicken Caesar salad, Cous Cous and Coleslaw you can eat on a 14 night holiday. The show cooking was more often than not, chicken, spaghetti bolognaise and either burgers or pork chops. What was on offer during week 1 got repeated in week 2, so at least you knew what you were getting!!

The Spa area has been transformed and there is now a small gym and the indoor pool has had a makeover. It was lovely to see these areas being used by guests. A shout out to the staff on the desk, who were really friendly and made an effort to speak to us.

The sun loungers in the garden areas are in desperate need of replacement. Perhaps this is next of the list for upgrades.

At the moment, we have no plans to return. As the saying goes, all good things must come to an end and maybe it has for our trips to the Falesia.