Alexandra Hotel

Location was very central but noisy at night. Staff were pleasant and plenty of variety for breakfast. Although the rooms were cleaned daily, the bathrooms could do with upgrading. Looking at the reviews I was a bit hesitant to stay, but it wasn't the worst place we've stayed. For 7 adults it was reasonably priced.

This is by far the worst hotel I have ever stayed in. The only reason I am not giving it the lowest possible rating is its good location. Apart from that, almost everything was at a shockingly poor standard.

The room advertised as “Deluxe” had absolutely nothing to do with a higher standard of accommodation. It was extremely dirty – and that is not an exaggeration. Surfaces were sticky, many fixtures and furnishings were damaged, worn out, or literally falling apart. The bathroom was in desperate need of a deep clean. Visible dirt, grime, and clear signs of neglect made it very unpleasant to use.

The air conditioning emitted a strong musty, moldy smell. One look at the ventilation grille was enough to suggest it had not been cleaned for years. Spending time in the room was uncomfortable, and the air quality was extremely poor.

The bathroom amenities were equally disappointing. There was no shampoo or shower gel provided, only a low-quality liquid soap dispenser. The mattresses were cheap, uncomfortable, and did not allow for a good night’s sleep.

The staff seemed completely uninterested in guests’ concerns. Complaints were either ignored or met with a lack of understanding, and the overall attitude of the staff could hardly be described as welcoming.

Another absurd policy concerns the pool towels. Guests receive only one towel for the entire stay, and replacing it comes at an additional charge. For a hotel claiming to offer a higher standard of service, this is simply unacceptable.

The breakfasts were among the worst I have ever experienced. In practice, the only reasonably safe options were sweet pastries and sugary products. Everything else appeared to be of very low quality, and after eating there we experienced stomach issues. After a few attempts, we stopped having breakfast at the hotel altogether.

I have extremely negative memories of this stay. Every day we tried to spend as much time as possible away from the hotel just to avoid being in the stuffy, neglected room. I strongly advise anyone looking for even basic standards of cleanliness, comfort, and customer service to avoid this hotel. For the same price, there are many better options available. I cannot recommend this property to anyone.

I do not recommend this hotel to anyone. Honestly, you would be better off staying outside on the street — it is cleaner and quieter than this hotel. The room I was given through the booking looked nothing like the photos or the description in reality. For the first time in my life, I left my clothes inside the suitcase because I felt disgusted to put them in the wardrobes. I am not even going to talk about the bathroom — everything is extremely old and in very poor condition. The room interior is also very outdated, and everything feels worn out. There was barely any running water, making it impossible to shower properly. The most concerning part is that there is another locked door inside the room, and the safety feels very questionable because it seems like someone from the other side could open it and enter the room. It feels more like connected rooms inside a house rather than a proper hotel room. On top of that, you can clearly hear everything people say or do in the next room. Above all, I am extremely disappointed, especially considering that the price paid for almost two nights was not cheap at all. For this reason, I strongly advise people reading this review not to book this hotel and to stay as far away from it as possible.