Domes Aulus Zante Autograph Collection

We recently stayed at Domes and overall had a lovely holiday. The hotel itself is absolutely stunning – beautifully maintained, spotlessly clean, and in a fantastic location.

The biggest highlight was the staff. Every member of the team was warm, welcoming, and genuinely friendly. A special thank you to our wonderful housekeeper, who always went above and beyond, Angelo at one of the à la carte restaurants for his outstanding service, and Nancy at the Kids Club, who was incredibly kind, patient, and understanding.

As a parent of an autistic child, I was naturally quite anxious before travelling, but the hotel’s understanding of children with SEN was exceptional. They made us feel comfortable and supported throughout our stay, which meant so much to our family.

There are, however, a few areas that could be improved. The main buffet restaurant was quite disappointing. While there was plenty of choice, the food quality didn’t really live up to the standard of the hotel and became repetitive. The à la carte restaurant we managed to visit was much better, but unfortunately we only managed to get one reservation during our entire stay. The restaurant booking system definitely needs improving, as it was extremely difficult to secure a table.

I also think the hotel could offer much more for children. A playground or additional activities and entertainment would make a huge difference for families staying there.

Overall, we had a great holiday thanks to the incredible staff, beautiful surroundings, and the hotel’s inclusive approach to families with SEN. With improvements to the buffet food, restaurant booking system, and children’s facilities, this would easily be a five-star experience.

Looks 5-star inside. Feels 3-star outside.

The refurbishment is excellent. The hotel looks smart, check-in was smooth, the staff are friendly and service has been good.

Sadly, once you step outside, it’s a different story. The pool area is a real let-down. It feels more like a 3-star hotel than a luxury 5-star resort. There’s no music during the day, no atmosphere and no energy. We don’t like party hotels, but this place has gone too far the other way. It’s just… boring.

The evening entertainment is completely out of touch. There’s no entertainment outside at all. The music is played indoors while most guests are sitting outside. It makes no sense. Most evenings people just looked bored. This is the first holiday where we’ve ended up playing cards because there was nothing else to do. Then at 10pm the music stops completely and the outside is so dark you can barely even see your pack of cards.

TUI say the quietness is because of the turtle nesting area. Fair enough—you don’t need loud music to create an atmosphere. Soft background music, better seating and making use of the beachfront would make all the difference.

Which brings me to the biggest disappointment. This is sold as a beachfront resort, but there’s nowhere to sit with a drink and look at the sea unless you’re eating in the à la carte restaurant. We ended up walking up the beach and paying for drinks at another beach bar just so we could sit with a sangria overlooking the water. If enjoying a drink by the sea is part of your holiday, be aware of this.

The beachfront restaurant is only open at lunchtime. In the evening it’s closed, which is a complete waste of the best spot in the resort.

The Italian à la carte was poor—we left most of our meals.

Breakfast is average. No freshly cooked eggs, the bacon was the worst we’ve had, and the self-service coffee isn’t nice. We’ve started waiting for the bar to open for coffee instead, and even that arrived cold today.

The grounds also need work. They feel plain and lack colour. A vase of flowers appeared in Meze today and it actually stood out because the resort is crying out for more planting.

The biggest problem, though, is management. You hardly see them, and it feels like nobody is looking at the guest experience. It wouldn’t take much to improve this place. Move the unused seating and canopy from the middle of the resort down to the beachfront. Let people sit with a drink and enjoy the view. Play some background music outside. Small changes would make a huge difference.

This hotel has all the ingredients to be brilliant. The refurbishment is carrying it, but the operation isn’t. Right now it looks like a 5-star hotel, but the experience is much closer to a 3-star resort.

Currently here! It was sold to us a 5* hotel....this is not that!! The room we booked was a tropical nest with a garden view! Our view was of waste ground and weeds! The shower door wouldn't stay closed so water went everywhere and despite reporting it nothing was done! Drinks fridge wasn't filled with some drinks despite letting reception know this still hasnt been rectified! The pool u cant get in for kids and extremely large inflatables, as for the sun loungers unless your up by 830am and had breakfast u cant get one! Food is mediocre in my opinion and not much variety to be had! Despite liking zante I would not come to this hotel. It's been very expensive in comparison to other 5* hotels I've stayed in. I would rate this hotel as a 3* going towards a 4*.