Zante Sun Resort

I was very disappointed when I arrived at the hotel. I was told that I had to pay a tourist tax, but unfortunately, I did not have a bank card with me. I only had euros in cash, and the payment could not be approved.

I was also very disappointed on my last day. When I checked out at 11:00 a.m., the all-inclusive wristbands were removed from both my mum and me. As we had already paid for the all-inclusive package for our stay, I would like to know why we were not allowed to continue having lunch, snacks, or drinks after checking out.

I feel this was unfair, as we had already paid for the all-inclusive service, and I would appreciate an explanation as to why these facilities were taken away from us before we left the hotel.

The hotel’s location is excellent: just 15 minutes from the airport and very close to Cameo Island and the boats that depart for excursions. Everything is within walking distance.

The staff at reception and in the restaurant are friendly and helpful. Unfortunately, the bartenders at the swimming pools are not. They come across as rather unfriendly and grumpy. The drinks and cocktails are also of very poor quality. They are served in plastic cups that feel as if someone has already bitten the edges.

The swimming pools themselves are beautiful and clean, and the large number of sun loungers is definitely a plus. There was always a free spot available. However, one major downside was the fact that ashtrays were placed on almost every small table next to the loungers. This seemed to encourage guests to smoke, and as a non-smoker, we found this very annoying.

Unfortunately, the food and the dining area were very disappointing. The atmosphere was not cosy at all, and the food was not good. Breakfast was probably the worst we have ever experienced in a hotel. There is even a stove available to make pancakes, but during our seven-day stay, the children never saw a single pancake. We asked the bolt manager, who was constantly walking around the hotel making quite a show of himself, why this was the case. His answer was: “Every morning, we have something different.” In reality, it was the same poor breakfast every single morning. You can see in the photos what they call a donut and a croissant.

The soft drinks served in the afternoon were always lukewarm and completely flat. Lunch and dinner were acceptable, but nothing special. Dessert was often just an apple or some watermelon.

On the positive side, the housekeeping team deserves a big compliment. The entire hotel is kept very clean and looks beautiful. Every morning, a large team was busy cleaning, and the hygiene was absolutely excellent. 10/10 for cleanliness! The rooms where also big enough and very clean. But a very bad bed and pillows.

Apart from the swimming pools, there is very little to do at the hotel, especially if you are travelling with children. There is hardly any entertainment or activities for them.

Zakynthos is a beautiful island, but unfortunately, we will not be experiencing it from Zante Sun Resort again.