Gold Suites

My wife and I stayed at this resort as part of our 4 island vacation to Greece. This was by far the least impressive of the 4 hotels. It is very small, only 13 rooms and they seemed short staffed. Credit to the 2 gentlemen who worked the pool bar, picked up luggage and brought the breakfast each morning. The pool area is unimpressive, dirty and only has 4 lounge chairs. Our room was tiny and we had to use the a small table and couch to store our luggage as there are no closets.
The chairs on our small deck were falling apart, as was the faucet in the bathroom. The receptionist was rude and seemed indifferent about any requests or question we had for her.
Only positive is the view, but you can get that at almost every resort in that area.

We took this vacation to Santorini for our Anniversary, we had just stayed in Paros at another amazing Hilton SLH collection hotel. When we arrived, we were escorted to our room. This was located right next to a construction site next door. We didn't think much of this and tried to move on. When we walked in to the room it was hard to believe that this was considered "Small Luxury Hotel". Everything looked outdated decor wise and it was super humid and musty smelling, we had to open the window to our room just to get the smell out. We also noticed multiple stains on the floor where it looked like dirt foot prints and spills. Hand prints and other splatters on the wall were noticed as well. When we walked over to the bed there was stains where it looked like food was eaten on the comforter, not to mention hair all over the place. That wasn't the only place we discovered hair. When we showered the drained was clogged and we had roughly an inch of standing water. We brought these concerns to the front desk and discussed our frustrations with the staff. They said they were fully booked and couldn't accommodate a room change. We weren't looking for an upgrade, just something more suitable to stay in. Since they couldn't oblige we were stuck like chuck. They sent down the cleaning lady and she mopped the floors and took the comforter, which we never saw again. The staff was somewhat helpful but it was just really hard to consider this stay nothing but memorable in the wrong way. The pictures that Hilton and the hotel have on their website are pretty deceiving and it's just confusing to think that this was considered in the SLH collection.

I arrived early, exhausted from plenty of travelling with little sleep, and George the manager kindly upgraded me to this sister hotel, so I could move straight away into this vacant suite with private balcony and jacuzzi and make it my home for the week. And I was made to feel very welcome by the lovely Natassa at reception who had plenty of recommendations for outings and activities and she was so helpful securing appointments for treatments in the Gold Spa next door and a cruise on a catamaran. My suite was in a really good position to catch the spectacular sunrises and sunsets over the Caldera and looking towards Oia. The room service breakfasts delivered each morning and set out for me on the balcony by the two lovely breakfast guys, Fabio and Stavros, were so nourishing and delicious, and “Bravo” to the chef, for the inspired offerings on his menu, and the wine list was considered, and I particularly enjoyed the delicious Rosé from Achilles… I unfortunately didn’t get to try any of the cocktails , as tempting as they appeared on the list. Many thanks to the lovely Lina who helped me out with things in my room, and Felipe (sp?) with the jacuzzi and Harris (sp?) who delivered my meal and drink requests so efficiently. Everyone was so cheerful, helpful and obliging, and I was looked after incredibly well, I really struck gold