Nous Santorini

I stayed at Nous Santorini Hotel for 2 nights with my large family ( 3 adults and 5 kids). I booked the stay through my American Express Platinum Card which gave us the benefit of earlier check in time, complimentary daily breakfast as well as a room upgrade. I originally booked 2 Euphoria suites, however when I asked about the room upgrade, the hotel upgraded us to the Bungalow suites which have private pools as well as separate seating areas, they also provided complimentary pull away bed/s for my kids in each room. The hotel is located within a walking distance to pharmacies, supermarkets as well as local restaurants ( reception staff gave us some amazing restaurant recommendations by the hotel as well as in Oia). Oia ( make sure to go there for the unbelievable, breathtaking sunset) as well as Fira are roughly a 20 minute Uber/cab drive from the hotel. I gave the hotel 4/5 because when you get up earlier around 7 am and walk towards the main pool/breakfast area you can still see a "mess" around the main pool chairs including empty dirty drink cups, dirty towels scattered around from the previous day. I just feel that for a 5 star hotel, things like these should be cleaned up the night before so guests don't have to see this mess the next morning. Otherwise beautiful hotel and very accomodating, friendly staff!

Location was great - right in the centre of the island - most towns were 10-15 minutes away, with a slightly longer journey to Oia

We had a balcony rooms which was a good size with a large bathroom and separate toilet. Towels were fluffy, toiletries were high quality, towels were changed as often as needed. Everything in the room was very clean.

Breakfast had a huge amount of choice - the choice didn't vary much from day to day but there was lots to choose from.

Lunch by the pool was very good and the cocktails in the bar were great.

All the staff were friendly and helpful.

Gym was good - plenty of equipment and free weights. Pool area very good with no need ever to rush for a sunbed.

We would definitely stay there again.

Besides a few nice staff members- this hotel and stay was one to forget. We booked thru capital one portal as part of their “premium” properties (a joke on capital one which I’ll make note of)

Paid for a room with a private pool. The pool was freezing and the room was extremely dated. Looks NOTHING to the photos they showed on their website.

No glass shower- instead a wall The shower was clogged and not draining The service was slower than slow at everything.

Check in is supposed to be at 3 but we couldn’t check in until 4. Went to the restaurant to wait and couldn’t get anyone to help. Food came out cold.

Loved the island and will be back to visit but will be staying elsewhere. Not worth experience given the price . Besides the pool- this resort and experience was forgettable unfortunately.