Rocabella Santorini Resort and Spa

“Private pool” was anything but private—and Expedia was no help We paid a premium through Expedia for a “Suite Caldera View with Outdoor Mini Private Pool,” expecting the secluded experience shown in the listing. What we received was materially different. Our plunge pool was directly beside the hotel’s communal pool and a busy guest walkway. Lounge chairs were only feet from our windows, guests continually passed directly in front of the suite, and people at the communal pool had unobstructed views into both our “private” pool and our room. None of this was disclosed or accurately shown in the listing photographs. We raised the issue immediately and were repeatedly told management would respond. Eventually, the hotel suggested that we should have requested an upper-floor suite if we wanted greater privacy. How were we supposed to request that when the listing never disclosed that the advertised “private” experience depended entirely on the room’s location? The suite also had ants, water intrusion and moisture damage, damaged cabinetry and window coverings, exposed electrical wiring in the closet, and obvious deferred maintenance—completely unacceptable for a supposedly premium room. Expedia was no better. Based on our experience, getting any meaningful resolution through Expedia is nearly impossible, even when the accommodations are demonstrably different from the listing and supported by photographs. My advice: do not book this property through Expedia. If you decide to stay here, book directly, obtain written confirmation of the exact room location and privacy level, and save screenshots of everything advertised. Beautiful marketing cannot compensate for a misleading listing, poor maintenance, dismissive customer service, and a booking platform that offers little practical help when things go wrong. We would never have booked this room had its actual layout been honestly disclosed.

I honestly cannot recommend Rocabella enough. ❤️ The hotel itself is absolutely beautiful and impeccable, the views are breathtaking, and the food was delicious — but what made my stay truly unforgettable was the people. I have travelled quite a lot, but I don’t think I have ever been so impressed by the staff of a hotel. Everyone was incredibly warm, kind, genuine and welcoming. I was travelling alone, and from the moment I arrived, I felt so comfortable and cared for. It never felt like “just good service” — there was a genuine human warmth that made this stay very special to me. A very special thank you to Julia and Linda 🫶, who added so much to my experience, but truly, the entire team deserves recognition. Santorini was already beautiful, but the people at Rocabella helped turn this little solo trip into a memory I will carry with me for a very long time. I sincerely hope I get to return one day — next time perhaps with my children — to beautiful Santorini and Rocabella. ❤️ Thank you from the bottom of my heart for making my stay so special.