- Greece Holidays
- Firostefani
- Splendour Resort
"The hotel is situated on the hillside of the village of Santorini, a short 10-minute walk from its centre. It is 7 kms away from the airport and 7kms away from Athinios Port.The resort consists of six separate buildings designed in the local architectural traditions. There are 8 types of accommodation units, including suites with a private swimming pool. All units are furnished in a way which strives to blend modern amenities with the simplicity of local traditions. The hotel also offers a two-level outdoor swimming pool, private beach area, a bar and a restaurant. There is free WiFi available throughout this air-conditioned establishment."
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge).
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Amazing, peaceful hotel. Very welcoming and the staff are extremely helpful and engaging. Food is excellent especially the breakfast! Bar area and restaurant very clean. Rooms are lovely and clean, we had a nice outside area with an added bonus of a jacuzzi. Very good access to nearby shops and walk to Fira. Bus stop nearby. Highly recommend, for a beautiful place to stay.
Do not book this hotel!!! Me and my husband travelled to Santorini for a 3 night stay. However our EasyJet flight was cancelled and we ended up being put here for 4 nights whilst waiting for a flight home. When we first arrived we were put in a room, which was ok however there was a terrible smell and the air con didn’t work well. The food we received on the first day was actually good, we could choose what we wanted from the menu. However water was not included and we were charged €6 a bottle, a sip of wine was €12. Things then started to go downhill. We were moved rooms, it was like being in a dungeon and no outside space to sit. Eventually we moved to another room which was better but only had a handheld shower, the kettle didn’t work and neither did the air con. We were then told that we could have water free of charge with our meals, which then gradually got taken away. We were then told that we could not choose what we could eat and 1 meal was shared between 2 people. We were served a very questionable burger for lunch then told we had to have octopus with plain rice for dinner. We were also made to feel unwanted when the bar manager told us we could not sit with the other guests to eat and we had to go and eat with the other people who we placed there by easyJet. The staff were rude and no management available to speak to. The only positive about this hotel was the guy that took the cases to the rooms and the cleaner. Do not pay to stay here as it is definitely not a 5 star hotel.
AVOID - An already stressful situation made absolutely dreadful We arrived at this hotel after our EasyJet flight was cancelled and EasyJet arranged accommodation for us. We completely understand that this was an unexpected situation for the hotel, but the way we were treated was, quite frankly, unacceptable.
when we first arrived, we were given a lovely room and thought things were going to be fine. Then, without warning, we were moved to what I can only describe as a dungeon. It was completely unacceptable, so I complained and thankfully we were eventually moved again. The biggest disappointment, however, was the food.
For the first day the food was actually amazing. Then suddenly everything changed. We were staying for 4 nights
Then we were told what we had to eat rather than being given any reasonable choice. The food became absolutely appalling. One evening we were basically expected to eat white rice and octopus, which was so unappealing that we went out and paid for our own food instead. We were also served what they called a burger, followed by a RAW CHICKEN BURGER. Yes, raw chicken. We have photographs to prove exactly what was served.
This isn't simply a case of being unhappy with the menu - serving raw chicken is completely unacceptable and potentially dangerous. We were also given a tiny, almost laughable thimble-sized glass of water. We couldn't believe it. What made the whole experience even worse was the way we were made to feel because we were EasyJet passengers. We were moved to a separate area to eat, away from the paying guests, which made us feel like second-class guests who weren't wanted there. Our room wasn't properly replenished with basic tea and coffee supplies either. After everything else, it just added to the feeling that we were being treated as though we were an inconvenience.
We didn't choose to arrive at this hotel. Our flight was cancelled, EasyJet sent us here, and we were already dealing with the stress and frustration of having our holiday plans disrupted. Instead of making an already difficult situation easier, this hotel made it considerably worse. I have stayed in plenty of hotels and understand that things aren't always perfect.
But this wasn't about expecting luxury or special treatment. It was about basic standards, decent food, cleanliness, hospitality and being treated with respect. The contrast between the first day and the rest of our stay was unbelievable. Being an EasyJet passenger should not mean being treated like a second-class Customers The room changes, the dreadful food, the raw chicken, the tiny glass of water, the separate dining area and the lack of basic room supplies made this an experience we certainly won't forget - but unfortunately for all the wrong reasons. What started as an unfortunate cancelled flight turned into an absolutely dreadful hotel experience. We would never choose to stay here and, based on our experience, we certainly wouldn't recommend it to anyone.
The Splendour is not five or four stars, but it is a very nice hotel. The rooms with a private pool are very special which we upgraded to after three nights.. The others rooms are pretty basic, and tired. Do not recommend half board. The food albeit very nice, is repetitive. The drinks are very expensive. A small glass of white wine is 16 euros and not measured out so when I say 'small' it really was. There are lots of restaurants near by. A vast amount of choice. They are located a short walk away from the hotel. When you arrive, even if your room is ready you will be shown to the pool bar where you are 'encouraged' to have lunch there, which is expensive. The reception staff were very polite and helpful. The porters were equally so. The food for breakfast is very nice and plentiful. The sunbeds are limited but as it was September, there was enough, I wouldn't think this would be the case in high season. The hotel was constantly being cleaned and I could not fault the clean towels and the room being cleaned daily. This is a lovely hotel, but managing your expectations will be required.
Pros: Great front office staff for booking, making changes. Great location
Cons: Our room 307 was peculiar - big room with lots of empty spaces No arrangement to have towels in bathroom or to have towel near shower. Staff at breakfast clearly didn’t like our Asian skin color. First day we had to arrange table ourselves for 3 (all are for 2). Second day we had to collect cutlery ourselves as we were assigned a table not ready. One of the staff took away plate from before we could finish. We arranged private tour through hotel and exchanged email with them beforehand to pay by credit card. The tour company mentioned last day that they can’t accept credit card. When we took to hotel, they said they don’t want to be involved. I will not recommend this hotel - and its not for families.
