Name: Santorini Palace Hotel
Price range: from £571.18pp (7 nights includes flights and transfers)

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Product Details

Pool

Such a beautiful Hotel, staff was amazing and very friendly and helpful with places to go for site seeing and best restaurants to eat, they upgraded my room to a premium pool side because our was not ready. The restaurant by the poolside was very good. The did skimp on the drinks though. The hotel was clean and pretty but its layout was a bit confusing.

Enjoyed our stay

We booked a trip to Santorini  for our daughter’s 18th Birthday surprise as it was her dream destination, to come with just me her mum!  After researching it for 6 months we finally chose the Santorini Palace……We couldn’t have planned it any better if we tried. The most amazing hotel in the perfect location. 

The room was immaculate - we also upgraded our room at and extra cost of €50 per night (€350 for the week) and the hotel arranged for the room to be filled with balloons (€150) - all this paid for direct to the hotel and  was half the price that Jet2 was charging although as a travel company Jet2 was absolutely brilliant. 

The food in the hotel was absolutely delicious. The drinks were inexpensive. The pool area once again immaculate although the pool was freezing. 

The location really was perfect. 10 minutes walk into the main town the quick way or 20/30 minutes walk along the costal route. We had THE. best restaurants in Fira literally outside our hotel. 

It really was the most perfect hotel & location. 

This all went completely out the window when we were packing to go home as my AirPod Pros went missing from my room. I holiday about 6/7 times a year and have always left my iPads and pros charging by the side of my bed. I have never taken any of my devices out of any room in any country EVER even at home in the UK apart from when I travel to carry them. I had taken my AirPods out of my travel handbag to charge them for the journey home and they were gone, we searched the room high and low. I looked on iPhone finder and they were somewhere in a nearby village. I went to reception to ask if they may have been swept up accidentally when the cleaner was in (I never accused anyone of stealing them) and the man on reception was nasty and rude. It was too late to report it to the police but I then spoke to 2 ladies on reception who were very kind and understanding and said they’d investigate it. My AirPods went off line immediately. A few days later they came back on line as showing in the same village - I repeat I have never taken them out or from the side of my bed unless it’s to travel to a hotel and then they remain by the side of my bed. I am a 50 year old woman with hearing difficulties and use them only in bed at night. I then emailed the hotel with photo evidence that the location had come back on after I left the country and once again the location went off line and shortly after received an email saying sorry that’s a different town we haven’t found your AirPods. 

I am now saying the AirPod pros were stolen out of my room and are being used locally as they go offline every time I complain about it. I repeat I have never ever used them anywhere apart from in bed or whilst flying. It’s such a shame as this really was a nightmare ending to the most perfect holiday & hotel.

Such a shame…..

Excellent location - we had a great reception and an upgrade as soon as we mentioned it was our 25th anniversary.   Were upgraded to a nicer room (we were told?) but don’t  know what we would have had without the upgrade?  We had a small plunge pool - but water was freezing (lol).  Day 2 it warmed up a bit and we did get to use (but was a little dirty!) Room was great but beds were hard (standard for Italy and Greece). Lots of walking required as our room was at the bottom of the hotel.  I think you would need a University degree to actually use the elevators.   They don’t make sense at all (lol).  Pool area was really nice but people were jerks and reserved areas that they don’t use despite the “rules” which were ignored and not enforced.  Breakfast was average - but the hotel location in Fira Stephanie was ideal as a mid way point on the Caldera.  We did the walk from hotel to Oia - what a walk in 37c temperature. Not for the faint of heart or unfit.  I don’t think I sweated so much in my entire life.  My wife hit 178 bpm on her smart watch.  But an amazing 3 hours.  I don’t get Oia.  You could completely skip that town as it’s the same as Fira but more crowded with smaller pathways. Fira is so much nicer.   If you don’t want to do the walk - skip Oia completely.  Major disappointment    Had an amazing time in a beautiful hotel and stunning island!!

Great place on a stunning island

Very clean, well staffed hotel.  We were lucky and got upgraded rooms on check-in.  Ended up with semi private infinity pool overlooking the sea - amazing views.
Breakfast provided lots of options, but it does get busy.
The main pool is well equipped with loungers, if you want to guarantee a lounger you may need to get there a bit early.  The pool bar is really nice with lots of shaded options to have a cool beverage if the heat gets too much.  Anthi & Ioana who run the pool bar in the afternoons / evenings were great.  They are really friendly and they gave us great recommendations for eating out in the evenings.
A definite 'return visit' for us.

We will definitely be going back; great location, great staff.

Firstly the pro's.  Location.  For anyone who isn't afraid to walk 10 mins into the main town centre - then this hotel is perfectly located.  It's away from the main crowds and the louder, lively town centre of Fira.  It's also with easy access to the stunning views of the caldera just a 2-3 minute walk - whereas from the pool you have views out across the sea on the east side of the island.  Comfortable, spotlessly clean rooms, with good AC.  Also plenty of car parking either at the hotel or adjoining public car parks (all free of charge).

Negatives.  Well more constructive criticism.  Breakfast choice is a little limited if you stay for more than a couple of days and breakfast area/room can get a little crowded.  Orange juice, coffee etc all comes from a machine rather than any fresh options. Sunbeds - as you may read here, can get taken up quickly, although to be fair the staff monitor closely and unattended beds are quickly cleaned up and ready for the next person.  They could add more sunbeds to the pool area without making it feel crowded.  The hotel is multi-levelled with a number of steps.  Yes there is a lift - but to access all parts of hotel/pool there will be some steps (I believe) but then again the whole island of Santorini has many many many steps and slopes to navigate!  Snacks/drinks at the bar - you must pay at time of purchase - not aware of any option to put onto room bill.

Great Location for a quieter holiday

Conveniently located in Thira, capital of Santorini, this hotel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. The hotel is just steps away from the city's numerous attractions such as the excavations of the Minoan eruption, and Pyrgos Village.

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Santorini Palace Hotel