Eagles Nest

This hotel has so much potential, a great location in the family friendly area of Pefki. We stayed for 10 nights at the end of Summer 2025. My partner and I have realistic expectations of the hotels we stay in. We do not travel all that often so we were looking forward to this holiday very much. Unfortunately our time spent at Eagles Nest was the worst we’ve ever experienced.

We arrived to check-in at 11:30pm after our flight from Scotland and were told that we didn’t have a booking along with 2 other English couples who were just as confused as us. We all booked through different travel agents so we didn’t understand how our bookings “weren’t in the hotel system.” The receptionist finally came clean and said the hotel was overbooked. Apparently this is an issue that senior management do not care to rectify and allow for overlapping bookings across multiple holiday websites, which results in no rooms being available to those arriving. The other couples (who were eldery so got priority over us, we didn’t mind initially) were shipped off in a shuttle bus to the ‘sister hotel’ for the night. Told to come back tomorrow when a room will be available. We were left behind, promised by the driver he will come back for us - only to be told there were ZERO rooms in the sister hotel. A stand off then proceeded between the driver/maintenance man and the receptionist at now midnight over where we were going to stay. Completely unprofessional and caused us such anxiety. We practically had to beg them to sort it out as it was so late and we did not know the area to try and look for other hotels. We were finally given keys to a room in the Eagles Nest hotel, only for us to walk in on a couple SLEEPING in the bed! The receptionist gave us keys to a room that a couple moved to after complaining about their initial room given. No record was kept so this caused the mix up. We were mortified to walk in on this couple. She finally gave us keys the spare room and we understood why it was sitting empty. It was foul smelling of cigarettes. Black mould all up the walls. Dirty sheets. We were so tired and upset that we slept fully clothed with our own towels on the bed. I honestly couldn’t believe what had happened, it was like a nightmare.

The next morning, we went downstairs and explained how awful our experience had been checking in and that we refused to stay in the disgusting room. No apology was given. No upgrade was offered. Awful customer service. We were just handed keys to another room so dismissively by this receptionist man (different from the women the previous night). The maintenance man came up with us to show the new room and was slightly nicer, but full of excuses. It’s clear that management do not intervene at all in this hotel - genuinely shocking customer service. No support to their staff who we saw night after night turning away BOOKED customers or sending them to the sister hotel.

The new room sufficed however the ant issue was AWFUL. We had to buy our own ant replicant spray. The shower leaked. Got minimal clean towels every day. The breakfast buffet was okay, but not hygienic enough. We stayed the full 10 days because we didn’t want the situation to ruin our holiday. However that first night - I can safely say was a mentally harrowing experience. Even across the rest of our time there, no one checked up on us or asked if we were happy. They were continuously doing this to more customers every night. So no one cares on a human level.

We ignored reviews for this hotel as we were on a budget. Please DON’T book this hotel because they do not care about their customers. They only care about money and the staff on the ground deal with the consequences.

While we stayed in 2025, I can see from reviews this year that the situation has not changed. You will be treated like you’re in a hostel, not a 4 star hotel. DO NOT BOOK IF YOU WANT A DECENT EXPERIENCE.

Myself and my husband recently stayed for 10 days at Eagles nest, we had previously stayed in 2017 but it has seriously deteriorated since then. We arrived and were given the key to a room and as soon as I walked in the door the room was dated, dirty and very small. The bathroom was tiny and later on that day we found the shower to leak all over the bathroom floor and into the bedroom. We had to try and mop this up with the minimal towels we were given. On our way to dinner we informed reception who told us they would get someone out the next day to look at it. We stayed in the room for one night but the shower flooded the bathroom and into the bedroom the next morning so my husband asked reception again if someone was coming to look at it or if they could move us to a different room as we were not happy with the shower flooding, especially as I am pregnant and it was a slip hazard. Reception told us they had no rooms available and didn’t really answer if someone was coming to look at the flooding shower. We went to breakfast where the hot buffet was cold and the continental section had ants all over it. The only thing that seemed safe to eat was toast with pre-packaged butter. Later on in the morning my husband returned to reception and again asked about being moved as we really were not happy with the flooding shower and the state of the room we were in, as this was to be our last holiday before our baby arrives and wanted to have a nice time. Eventually reception showed us two rooms, one was the honeymoon suite and one was a jacuzzi room. We would have to pay to upgrade to either these rooms, even though the bathroom flooding was not our fault. We decided that we didn’t want to ruin our holiday so to see how much it would be to move rooms, we did not care about the jacuzzi on the balcony (and it was filthy inside anyways) but the room was nicer and the shower didn’t leak. Reception had to phone the manager to ask how much it would be for us to move to the jacuzzi room, speaking in Greek. The manager stated it would cost 360€ to move, my husband and I tried to explain that although it is an upgraded room, our room was flooding so not our fault and to come down in price slightly given we’d already paid for the other room. He reduced to 350€ and according to reception the manager said if we want to move that’s the price, end of. I didn’t want to ruin our holiday and didn’t want the stress to be honest being pregnant so we paid it to move rooms. I acknowledge the room was an upgrade as they did not have any normal double rooms available however I felt that given the main reason we needed to move was the flooded shower there should have been a better price for the room, absolutely shocking customer service, we did not get an apology for the flooded shower and was as if they could not care less. The room whilst we stayed there was never cleaned, the housekeeping would make the bed and sometimes change towels but that was it, often she would not have enough towels to even replace the ones we’d been using. The pool area was mostly quiet, for a hotel that was fully booked, although the pool could do with a proper clean as most days there was dirt on the bottom of the pool. There is a shop open 24 hours where you can buy cans of drink and bottles of water. It is about a 15 minute walk to the centre of Pefkos. We are seriously disappointed with the hotel and it’s such a shame that it once was a lovely hotel in 2017 and is now just horrible to be honest. Don’t waste your money here when there are plenty of other places nearby.

Amazing hotel . We stayed in the swim up room was clean and cleaned daily. Pool also clean . George the receptionist was very helpful and friendly . We will definitely book again.