Princess Andriana Resort and Spa

Currently at this hotel - 4 adults and one child. I have to say reading some of the reviews, I find some of the reviews difficult to take. The resort is huge and is clearly family orientated. I have seen some saying it is not a relaxing holiday as there are kids running around screaming ( having fun), playing with balls in the pool ( how dare they have fun), it’s noisy etc. Did you not read the description or the reviews before you booked. They clearly state this is a family hotel. We came knowing full well this wasn’t going to be our usual relaxing g holiday but I can honestly say we re having a lovely time. The food in the main restaurant is your typical buffet but there is always a decent choice. The à la.cartes we have been to so far have been good, and happy to cater to our 10 year old grandson. We haven’t encountered any ‘bad’ staff they have all been extremely helpful and cheerful. Yes there are queues at times but they move quickly.
We use the pool at the spas if we want a quiet swim and have had no issues with the staff pushing treatments - we declined on the first day and they have respected that. Our room is cleaned daily with fresh towel (thick and fluffy) If we were still in room when cleaning staff came around they were happy enough to come in if we were sitting on the balcony or they would come back later on in the day when we went out. The room possibly only got a quick clean then but that was our fault rather than the cleaning staff. There were some areas where maybe they could have been a bit more thorough, ie corners of shower but that wouldn’t put me off. Would I come here again - possibly if on a family holiday as there is so much to do - fantastic swimming pools, amazing water park (plenty lifeguards who ensure everyone has fun and is safe - yes they blow the whistle a lot but rather that than someone getting hurt as they are coddling at the. Otto of the slides, or leaning over the wall of the infinity pool). Entertainment very good and cheesy (again it’s geared towards a the kids). I wouldn’t come if it was the just two of us, but I would recommend to anyone thinking of coming with the family. One more thing the beach is great, not sandy but very hot so bring beach shoes (good thick ones as the sand still managed to burn through my cheap pair). The sea itself is lovely. There is a bar and snack bar at the beach. Yes mealtimes can get hectic if you get there at the wrong time, but once you get seated it’s fine. All in all a pretty decent holiday.

We booked a family holiday for 2 adults and 2 young children choosing a Junior Suite with Garden View for our 9-night stay, expecting the level of service and quality that comes with a hotel advertising itself as a 5-star ultra all-inclusive resort. Unfortunately, our experience fell well short of those expectations.

From the moment we arrived, the experience was underwhelming. There was no concierge service and nobody welcoming guests or assisting with luggage. We checked in and were allocated a room on the complete opposite side of the resort, which was highly impractical for a family with two young children. To make matters worse, it was a sea view room rather than the garden view we had booked, and the "sea view" itself was very underwhelming.

The room was also not clean. There was hair in the bathroom and cupboards, fingerprints all over the mirrors and windows, and it simply didn't feel as though it had been properly prepared for new guests.

After a very firm conversation with reception, they eventually moved us to the correct Junior Suite with Garden View, which was much better located near the water park, main pool and main restaurant. This was a significant improvement, but it shouldn't have required such persistence to receive the room we had originally booked.

Unfortunately, housekeeping throughout our stay was extremely poor. Towels that had clearly been left on the bathroom floor or in the bathtub to be replaced were simply folded and put back on the shelf. Empty drinks and used glasses were left in the room instead of being removed. Even more concerning, dirty cups and saucers appeared to be wiped down rather than replaced. We noticed this because our daughter had been unwell and we'd given her Calpol using a spoon left on the saucer. When housekeeping had supposedly "cleaned" everything, the pink Calpol residue was still on the saucer and the spoon still had visible streaks on it. This was simply unacceptable from a hygiene perspective.

The towels themselves were also well past their best, with many having holes in them. To make matters worse, whenever we needed replacements, we had to walk all the way across the resort to the spa, which was particularly inconvenient with two young children.

The main buffet restaurant was probably our biggest disappointment. It felt more like a cattle market than a luxury dining experience. There was little to no effective air conditioning, flies around the food, long waits to be seated, and the selection was repetitive, with much of the same food served every day. After a few days we regularly skipped breakfast and chose to eat out in the evenings because the dining experience was nowhere near what we would expect from a five-star hotel.

The swimming pool itself was lovely and lively, and one positive was that there were no sunbed wars, which made relaxing much easier.

The water park was fantastic and was undoubtedly one of the highlights of the holiday. Our children absolutely loved it and spent hours there every day. The gelato available around the resort was also excellent and a real treat.

The only downside to the water park was the lifeguards, who seemed to spend most of the day blowing their whistles for even the smallest things. While safety is obviously important, the constant whistling became excessive and took away from what was otherwise a great atmosphere.

However, the drinks offering was disappointing. Cocktails were very basic, tasting like flavoured syrups mixed with alcohol and fizzy drinks rather than being properly made. Soft drinks often tasted watered down. There was no poolside service, so everyone had to queue at the bar, where people frequently ignored the queue without staff intervening. The bar staff generally looked unhappy and rarely smiled or engaged with guests. Even something as simple as bottled water wasn't available around the pool—you were only offered small cups filled with tap water.

For a hotel marketed as Ultra All Inclusive, the dining restrictions were also surprising. Despite there being several speciality restaurants, we were only permitted to book four restaurant visits during our nine-night stay. Given how poor the main buffet restaurant was, this felt very limiting.

Sadly, even the speciality restaurants failed to impress. We were rushed through every meal, with dishes arriving just minutes after ordering, making us genuinely question whether much of the food had simply been reheated rather than freshly prepared. The quality was mediocre and the service lacked the attention to detail you expect from a premium resort.

One area that does deserve praise is the evening entertainment. The entertainment team worked incredibly hard every night and put on enjoyable shows that the whole family looked forward to. They brought great energy to the resort and were one of its strongest assets.

We have stayed in genuine five-star resorts before, including Ikos and Sani, so we understand the standard that true luxury hospitality delivers. Princess Andriana simply doesn't come close. Looking back, we would have been far better off paying a little more for the level of service, food and overall experience that those resorts consistently provide.

If you are looking for an ultra all-inclusive, genuine five-star luxury experience, this is NOT the hotel for you. However, if you go with the expectation of staying at a very good four-star family resort, you'll probably enjoy it much more than we did.

The resort certainly has positives—the excellent water park, lovely pool areas, delicious gelato, and hardworking entertainment team—but these are overshadowed by poor housekeeping, disappointing food, inconsistent service and an overall experience that simply doesn't justify its five-star rating or ultra all-inclusive branding.

Unfortunately, we left feeling disappointed and would not return.