Mitsis Rodos Village

Hotel is quite big, but location is nice, with fantastic views over the sea. I love that it is located in small village, however public transport is not far and it allows to visit Lindos or Pefkos.

We have recently returned from a stay at Mitsis Rodos Village and unfortunately it was a very average experience. Would I return? Absolutely not. Would I take a chance on another Mitsis hotel? At this point .. I’m not sure ! There are certainly some positives. The hotel itself is in a stunning location and the views are beautiful. However I do feel that the photos online make the hotel look considerably better than it actually is in person.

The main buffet restaurant was absolute chaos. It reminded me of the M25 at rush hour, people everywhere, food all over the floor, and on occasions children putting their hands into the food. Tables were often left grubby with crumbs and food remaining from previous guests, including food underneath the tables. For a hotel advertised as 5 star, I found this really disappointing. Sadly, the food was one of the biggest let downs. In our experience it was some of the poorest all inclusive food we have come across. There was very little that made us look forward to eating in the restaurant, which is particularly disappointing when food is such a big part of an all inclusive holiday!

Cleanliness was another issue. We saw ants in various areas including our room and the main restaurant. I also found many of the communal areas to be quite grubby. I completely appreciate that this is a busy hotel with lots of guests but that shouldn’t mean that seats are left visibly dirty or that guests have to think twice about where they sit?!

The housekeeping was probably the worst we have experienced in a hotel of this supposed standard. On a good day, the bed would be made and the floor given a quick mop but that seemed to be about it. There was none of the fresh, clean feeling you would normally expect after housekeeping has been through a 5 star room. At times there was actually a very strong chlorine salty type smell rather than anything fresh.

The spa was also extremely disappointing. I would normally expect a 5 star hotel spa to feel calm/relaxing with dimmed lighting, music and an atmosphere that immediately makes you feel at ease. Instead, there was no music, normal bright lighting and very little atmosphere. The staff also came across as rather unwelcoming so unfortunately there was nothing particularly relaxing about the experience.

I also have to agree with other reviews regarding the staff. Across various areas of the hotel we found the service to feel quite cold. One particular experience was at the crepe/ice cream station where the member of staff serving us (dark hair with long acrylic nails) appeared extremely unhappy and uninterested. We thanked her with a smile after being served and received nothing in return, not even a simple you’re welcome. It’s a small thing, but these little interactions make a big difference when you’re paying for a 5 star holiday.

We experienced a similar attitude at reception on more than one occasion. One particular member of staff appeared particularly unwelcoming, and we even witnessed her rolling her eyes while guests were raising a concern. Whether intentional or not, this doesn’t give a very good impression to guests.

The pool area needs some attention. I found the steps in the infinity pools particularly difficult to see when getting out. I repeatedly caught and bashed my feet on the steps because they blend into the pool. Adding a dark strip or marking to each step would make them much easier to see and considerably safer. I also didn’t see lifeguards around the infinity pools or children’s pool during our stay. Yes, the children’s pool is very shallow but young children can still get into difficulty in a small amount of water, so I would personally expect appropriate supervision around the children’s pool in a 5 star family resort.

The hotel also felt overcrowded and understaffed during our stay. The sunbeds were a particular problem, with simply not enough available for the number of guests. Finding a sunbed became a daily struggle which isn’t what you want from a relaxing holiday.

There are also a lot of steps which may be worth considering if you have young children, pushchairs or mobility difficulties.

Overall, there are so many areas that I feel could be improved! food, drinks, housekeeping, cleanliness, service, entertainment, the spa, pool safety and the general upkeep of the communal areas.

For us, the beautiful location and views weren’t enough to compensate for everything else. I appreciate that everyone’s expectations are different but based on our experience, I would not return to Mitsis Rodos Village. I also feel that the photographs used online create a much more polished and appealing impression of the hotel than what we experienced in reality.

Unfortunately for us, this sadly didn’t feel like the 5 star experience we had paid for.