Lindos Imperial Resort and Spa

I had an amazing time with my family at Lindos Imperial and one of the main reasons was how great the animation team were. They were all very professional, super friendly, talented and really boosted the mood at the resort. My son had a great time with them and he was able to participate in a great range daily activities, games, challenges, etc. Also the evening shows were great especially the Lion King. Special thanks go to Francesco, Djian and Andrea - absolutely great guys.

Disappointing for a 5-star all-inclusive resort

Unfortunately, our experience here has been quite disappointing, especially considering that this is advertised and priced as a 5-star all-inclusive resort.

There are certainly positive aspects: our room was clean and comfortable, the reception team was generally friendly and helpful, and the food in the main restaurant was good. However, the overall level of service and attention to detail simply did not feel 5-star.

The biggest issue for us was the general cleanliness and maintenance of the beach area. The small tables around the sunbeds and parasols were consistently dirty, with leftover drinks and other mess from previous guests. We understand that this is a busy beach and that sand, wind and salt water are unavoidable, but regular cleaning throughout the day should still be expected at a five-star property.

The handling and availability of drinking water was also surprisingly poor for an all-inclusive resort. Bottled water is not readily available around the property, meaning guests often have to queue at the bars just to get a small glass of water. In other five-star all-inclusive hotels, there are refrigerators throughout the resort stocked with small bottles that guests can simply take with them. This is much more convenient and avoids unnecessary queues.

We also experienced issues with paid water deliveries to our room, including one occasion where the water was apparently left outside the room without us being notified. On another occasion, despite specifically asking for the water to be delivered inside, it was again left outside the door.

Unfortunately, we also encountered several instances where the attitude of staff did not feel appropriate for a five-star hotel. This was not everyone, but it happened often enough to become noticeable.

The entertainment was another disappointment. The animation team works hard and is clearly doing its best, but for a five-star resort we expected a higher standard of evening entertainment rather than relying so heavily on daytime animation staff. Having to pay extra for things such as popcorn at an all-inclusive resort was also surprising.

We also had mixed experiences with the restaurants. While the main restaurant was good, one meal at another restaurant included extremely dry octopus and a cheesecake that was partially frozen.

None of these things alone would be enough to ruin a holiday. The problem is the accumulation of small issues and the lack of attention to detail. When paying the price of a five-star all-inclusive holiday, we expect the service, cleanliness, convenience and overall guest experience to reflect that standard.

We have stayed in three-star hotels in Greece that, in some respects, provided a comparable level of service. That is what makes the experience here particularly disappointing.

Overall, I would not rate this as a five-star experience. The hotel has many good qualities and potential, but the level of customer service and attention to detail needs significant improvement to justify the five-star positioning and price.

Amazing Guests relations servise they resolve every issue and make it your life easier. These lady are fabulus !!! Thank you for making iur stay fantastic!!!!!!