Akti Imperial Deluxe Resort and Spa Dolce by Wyndham

Terrible experience. Not a 5* more like a 3 or 4 We became very ill with violet sickness and diarrhoea 48 hours after arriving. Hygiene was poor at hotel. Cleaners were going into neighbouring rooms the occupants were had heard been very sick overnight and then tried to come into our room with same dirty cloths and water. Someone had diarrhoea on the carpet outside our room and cleaning was simply a spray and wipe with a hard brush…no carpet cleaner or even soap and water involved. Reception had a long list of rooms with affected people and so did all the travel companies. Outbreak of gastroenteritis was made worse by poor hygiene at the hotel. Room service did not even include cleaning the toilet so in end I had to ask them following us all being so ill

My girlfriend and I were looking forward to a week at the Atki Imperial Deluxe Spa Resort in Rhodes; but it didn’t turn out as expected. Room The check-in was rushed with very little details given and when we arrived in out room, we discovered that the safe was locked and the smoke detector / alarm was missing (just a plate and wires in the ceiling). The alarm was replaced the following day but should not have been removed. The room décor was nice but most impractical from a storage point of view. There were only 3 small drawers (Inc the 2 bedside ones) and the shelves in the wardrobes were just deep enough to hold a bottle of water. Consequently, we had to store clothes in our suitcases all week – hardly what you would expect of a 5* hotel.
There was ample hanging space but the safe was on the bottom of the wardrobe immediately behind the door meaning that you had to kneel on the floor in a dark corner to access the safe. We wondered if there was a shelf unit missing from the wardrobe but on speaking to other guests, we discovered that their rooms were the same. Whoever designed them clearly had little or no practical experience and probably planned it from a computer with no thought for guests.
Food & Drink The first night we had dinner in the Fish Restaurant. The food was good and plentiful although we found it strange not having any potatoes or rice to accompany the dishes. The waitress told us that five people had not turned up because of sickness. We later learned that some of these were staff and on a later visit to another restaurant, the same waitress and a waiter told us that they’d had a sickness bug. Food in the main restaurant was varied but often only warm (not hot). Also, our Premium All Inclusive was supposed to include some brander drinks but when we asked for various drinks we were told there were only the local drinks. Sickness The day after our visit to the fish restaurant, my girlfriend became ill and suffered severe sickness and diarrhoea. The following day I was struck by the same bug. After a few days when we were able to venture out of our room, we went to the beach for safety and overheard a number of people talking about how they too had been ill. The main subject of conversation in the lifts was about sickness. The hotel staff said that there had been an outbreak on the whole island. On speaking to the holiday reps in the hotel, they confirmed that a number of guests in our hotel had been sick. Cleanliness / Hygiene As the week progressed, hotel staff were asking guests to sanitise their hands before entering the restaurants. However, we witnessed a number of occasions where guests simply walked in without sanitising their hands and were not challenged by the staff. We also witnessed a cleaner coming out of the toilets on the lower ground floor by the gift shop with a cloth in her hands, having used it in the toilets and then proceeded to wipe the door handles to the hotel exit. Clearly their infection control measures fell far short of what we would expect in normal circumstances and certainly inadequate given the sickness outbreak. We also noticed a number of new stains on the carpets leading to the bedrooms – this we presumed were further examples of guests vomiting.

On the day of our departure, we were given a 30min slot to use the shower in a spare room. On entering the room there was a very strong smell or vomit. Miscellaneous The evening dress code for the restaurants was described as smart casual however this was not enforced as you would expect in a 5* hotel and we saw many scruffy people waring tatty shorts and football shirts in the restaurants in the evenings. Staff were generally friendly but we did experience a number of miserable looking staff and some of the reception staff were indifferent to our needs given the sickness bug we had caught in their hotel. Overall A very disappointing and expensive week in the Atki Imperial and we certainly would never consider returning. At best it is a 4* on a good day but from our experience it was more like a 3* hotel.

Great experience at the spa Sophie was amazing.