Blue Horizon

Pros • We arrived in the early hours of the morning our room had fresh fruit and refreshments, which was a lovely touch. • The hotel had a lovely appearance and made a good first impression. • A complimentary bottle of wine was provided to enjoy at any time during the week. • The room was always kept clean and tidy, with fresh towels everyday. • The older gentleman and the younger member of staff in the main bar were both friendly, pleasant, and welcoming. • Two or three members of staff in the main restaurant were also very pleasant and helpful.

Cons • If you're considering all-inclusive, think twice. We felt all-inclusive guests were treated differently from paying guests. • The snack bar closed at 5:30 pm for all-inclusive guests but remained open for those paying separately, which felt very unfair. The food there was much nicer for paying guests. • It was almost impossible to get a sunbed around the pool because they were taken very early every day. • As the hotel couldn't provide enough space to accommodate all guests around the poolside, you then had to pay £4 per sunbed to sit on the grass area or the beach. This should be included for hotel guests. • The ladies' toilet by the pool was in a disgusting condition. The toilet seat was green, cracked, and heavily urine-stained. • The staff at the snack/surf bar were consistently miserable, rarely smiled, and made little effort to engage with all inclusive guests. • There was entertainment on some nights, which was okay on some evenings and not on others, but that is standard. However, if you wanted to join in bingo, you had to pay €10, which we found unfair. This should all be included within the holiday for all families to enjoy.

• Food Breakfast: There was plenty of variety, but it catered more towards German tastes than British. However, I appreciate that breakfasts abroad are often different from what we're used to. Lunch and dinner: There was always a good variety of food available. Some dishes were repeated, but there was enough choice that you could always find something different. The meat dishes, in particular, were cooked very well and were one of the highlights of the food.

Drinks (All-Inclusive) The all-inclusive drinks were disappointing. The cocktails were pre-made and didn't taste very nice. The spirits available on the all-inclusive package appeared to be of a lower quality than those served to paying guests. The drinks purchased by paying guests looked fresher, tasted better, and were presented much more nicely. The main bar stopped serving all-inclusive drinks at 11:00 pm but remained open for guests who were paying, which again made us feel that all-inclusive guests were treated differently.

Overall Unfortunately, I would not stay at Blue Horizon again. Throughout the holiday, we felt that all-inclusive guests were treated as second-class customers, while guests who spent extra money received better treatment. It gave the impression that the hotel was always looking for additional spending rather than providing the same level of service to everyone. If this is how the hotel chooses to operate, it may be better not to offer an all-inclusive option at all. Whether you're all-inclusive, half board, or bed and breakfast, every guest should be treated equally. Sadly, that wasn't our experience here, and because of that, I would not return to this resort.

Spent 10 nights here with my partner and to say the least overall it’s been okay. Personally, I wouldn’t come back here.

Staff have been very rude during our stay except for one member who was very polite in the restaurant the whole 11 days we were there. We have had service where the man you paid your drinks to once you leave the restaurant said not one word to us. Had euros snatched from our hands and thrown back change at us. Just very abrupt for when you have paid a lot of money to come on a holiday. The least you want is some manners and respect.

Entertainment wise, they have water polo, aqua aerobics and darts at the same time every day and that’s it for the whole day up until the evening- even that wasn’t the best. you had to pay an extra €10 if you wanted to play bingo. Bless them, from the looks of it there are only 2 staff members that do the entertainment.

Food was your typical holiday buffet some nights were nice as had different variety of food while others were very basic and bland.

As for the sunbeds if you would like to sit towards the beach they are €4 each. Which I believe is a joke when the sunbeds are literally part of the hotel you have already paid to say in. Why should you have to pay more?

Overall, I have gathered they only really want your money and aren’t not fussed about customer service.

Probably the best holiday experience we’ve ever had.

Stayed for 7 nights at Blue Horizon and from the very start all staff were exceptionally helpful and friendly. We had a bungalow with garden view which was spacious and modern and very clean.

Food was amazing particularly as I’m a picky eater but I couldn’t fault it, the Mexican theme was my favourite and I ate far too much it was so nice.

Pool is clean, quiet in the afternoon and more upbeat in the late morning.

Weather was amazing, just can’t fault it and would go again without hesitation.