Name: Pegasos Deluxe Beach Hotel
Price range: from £453.31pp (7 nights includes flights and transfers)

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Pool

Wasn’t originally meant to be at this hotel (got moved here) and couldn’t be more pleased !! The whole place is amazing, especially the anamation team (Billie, Justine, Lumin, Kristian and G), made the whole experience so much better - thank you 

Rooms are excellent, pool and beach on our doorstep. Never a dull moment

Excellent Hotel (animator staff amazing)

I don’t normally write reviews as normally I agree with reviews already written and feel it would just be repetitive, however I do feel I need to write one on this occasion as I do feel the present reviews do not paint a true reflection.
I will start with the pros- 
We had a lovely room on newly renovated floor 3, albeit we paid for an upgrade to an executive sea view room for my husbands 40th birthday. It was quite small however with not a lot of space to unpack, but it was clean and modern and Vera was very helpful in arranging this. I am glad we made this upgrade based on guests we made friends with experience of their standard room! 
The day time food is brilliant- crepes, ice cream, gyros, fresh pizza, noodles, bao buns, other Chinese food, chips, hot dogs- plenty of choice! 
Day time bar staff were lovely, one even remembering my daughter ordering the fruit punch mocktail and making it for her when we went for a drink without needing to ask! 
The splash zone- fun for all the family here! 
Beautiful beach front location- if you have a sea view room the views are stunning! The sunrise is beautiful! 

Cons-  this is all based on my honest opinion.
Although the crepe bar lady clearly works very hard making all those lovely crepes, she is extremely rude. 
Restaurant food-  not a lot for kids, seemed to be the same options for lunch and dinner which made me nervous it was re heated, dirty glasses and cutlery, there was one lovely male waiter who was always so polite and friendly but all the rest were quite rude- including the pizza chef!! 
Reception staff- rude. I arranged a late check out with one gentleman who explained I pay on departure, when I came to check out another male was SO rude and asked why I had not paid and demanded my money! 
On arrival at midnight we were offered a roll from a basket that was behind the desk, no idea on how long it had been there, so we declined. AI stops at 11:30 so we couldn’t even get a soft drink! 
Lots of children being sick around the hotel and premises, unfortunately my daughter picked up the sickness. She was sick in the outside bar in the evening before entertainment, our friends alerted hotel staff whilst I took her back to our room and my husband waited for it to be cleaned. The hotel staff member came and wiped it with blue role and left- no disinfectant spray or gloves or anything- if this is the level of cleaning sick then no wonder so many children were becoming poorly. She wasn’t the only child that night!  
I do not think this was food related as she had barely eaten, I do believe it came from the infinity pool as it was so murky and dirty and we never saw anyone clean it! Another little girl and boy she had been playing with a lot in the pool that day had also been sick that night. 
Entertainment was average, nothing to write home about. Gutted to not have the light show and fireworks, however watched some from the hotel next door. 
Animation team- everyone seems to rave about them but we genuinely didn’t see or speak to them until our last night when 2 ladies spoke to us. The kids club and kids disco is aimed at younger children so for my daughter who is 10 there was nothing really for her in the day or evenings. 
Water from the machines is warm and tastes funny, so after one sip we then bought bottled water all week from the shop, so make sure you take money for this. 
The lifts- 2 lifts serving the whole hotel. Not sure what sort of order they were running but it didn’t make sense and you would often be waiting SO long for a lift. 
Other guests- I appreciate this out of the hotels control however rude and ignorant guests who felt they were entitled to queue jump or pull their sunbed so it was touching yours really did have a big negative impact on our holiday. Also people being able to smoke around the sunbeds is not nice! 
On that note sunbeds, you did need to get up before 8am to reserve them, not much later and you would be stuck! The sunbeds were however very comfy! 
Evening bar staff- rude. Had their favourites, if you didn’t tip them they didn’t care. Lights turned off at 11, drinks stopped at 11:30 for AI. 

Overall I will give it 3 stars as the hotel did have its pros but unfortunately these were outweighed by the cons. I would not return to the hotel nor would I recommend it to families with pre teen children looking to be entertained.

A fair and honest review

We book this hotel every year, we was a tad disappointed this year as the previous entertainment team wasn’t there and they made the holiday each year for us the best entertainment team I have ever seen in a hotel (Alex evelina gustavo and Paula)  and we go abroad 3/4 times a year. No fire show this year, our little girl likes getting the t shirts every year and they weren’t been sold anymore. We come as a group of 14 each year and we think we are going to try somewhere else next year as the entertainment team wasn’t very interactive apart from one man that was new mister G he was good and came half way through our holiday. 
The rooms was clean and spacious so I can’t fault that the only problem was the balcony above kept dropping food down and it was attracting ants but that’s not ours or the hotel fault. The pizza man was very polite and pleasant he even let my daughter make her own pizza . The two men on front desk at reception was very welcoming as well. 
I hope the old entertainment team come back as they was the main reason we kept coming back. 
Home now from a 11 night stay and missing the weather.

Pegasos deluxe

I have just returned after 2 weeks from Hotel Pegasus (family of 3 people)
Honestly, it doesn't have 4 stars, but it has good services in general (good food, clean beach and sea, easily accessible by taxi in Rodos Town)
But this is also where the big problems of this hotel begin-
They accommodated us the first night in a 2-star room on the 4th floor, which is completely unrenovated .
The biggest problem was not that it was horrible, but the attitude of the staff at the reception who told us - I quote - You get what you pay for - I ended the quote
I don't hide that I was so upset that I intended to rent an apartment for 2 weeks and stay somewhere else. We felt like people who receive something in hand. I simply don't understand this attitude but they probably have enough tourists and we don't matter (that's why we'll never come back, such an attitude cuts off any desire for a vacation that you've been waiting for 1 year)
Another thing that left us with a bitter taste - we paid the fee of about 50 euros at the beginning of the stay (luckily I paid with the card) and the surprise, when handing over the room, we were asked if we paid and where the receipt is - good luck with the phone application could provide proof of payment.
The fact that the camera was changed to a better one does not change my opinion.
And if we are still talking about negative things, maybe it would be useful if at least at dinner, the table should have a table cloth if there are still claims of 4 stars. Otherwise, bring the canteen, no matter how attentive the staff are and how good the food is (to which I had nothing to object)
A big plus for 2 people, especially Nikos, without him and his special way of behaving we were gone from the first day and the bartender Tsabikos who knew how to be very attentive and kind all the time - all the respect for them.Off course ,  for pizza guys and the lady whu made crepes.
As a conclusion - the hotel is good, but it has real problems in rehabilitating the rooms and great deficiencies in the staff at the reception. Relative to the money paid, there are other destinations with significantly superior hotels in other countries visited, but relative to Rhodes, I don't know, it was the first visit!

Mix feeling !!

This really was a holiday of two halves, there was really good parts to the hotel then not so good. I will start with the good parts; good comfy bed,  a lovely view from our sea view room. No need to get up early for sunbeds, as long as you didnt want to be on the front row you could get one anytime. Lovely crepes, ice cream & gyros during the day. Nice comfy sun beds. Great pool area for the kids. A variety of food for lunch & dinner. Good aqua gym. Nice size pools. Direct access to the beach & even though it was hot my husband enjoyed the outdoor gym.
Now for the down sides. We were on the 1st floor & the entertainment was really loud until 11pm as it was right below so no good if you have small kids trying to sleep. A few food staff members were not very happy & sometimes rude. Apart from the opera singers the evening entertainment was average at best. Kids mini disco consisted of a few songs & only the lad in the clown outfit looked like he could be bothered. Each one of us got a sickness bug, which seemed to be a problem round the hotel. My daughter also cut her head open in the pool & the man put a strip on it leaving the wound open so we ended up getting our own strips & sorting the wound ourselves. Maybe some better first aid training would be a good idea.

Good & bad parts

Located by Faliraki beach, Pegasos Deluxe Beach Hotel features a private beach area and fresh-water swimming pool. Free sun beds, umbrellas, pool and beach towels are offered. Free Wi-Fi internet is available in all areas. The bright and airy rooms are air conditioned, each with a furnished balcony with area, mountain or sea views. All units are spacious and include a seating area. Facilities include a satellite TV, radio and fridge. The main restaurant serves Greek and international dishes in buffet style. A tavern-snack bar serving grills and beverages, main bar and pool bar are also featured on site. Children’s menus and highchairs are available. Pegasos Beach guests can enjoy a game of tennis, basketball or beach volleyball, or enjoy the water sports facilities. The animation team organizes live music nights and daily shows. A children’s pool with waterslides, playground and mini club are also featured. Pegasos Deluxe Beach Hotel is only 1. 2 mi from Faliraki center, its restaurants, shops and nightlife. It is 7. 5 mi from the airport and 8. 1 mi from Rhodes Town and port. There is free private parking on site.

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Pegasos Deluxe Beach Hotel