Mykonos Kosmoplaz Beach Resort Hotel

The location is fantastic — one of the best things about the stay. The cleaning staff in the annex were also excellent.

However, partway through our stay we were told at 10am that we had to vacate our room, and weren’t able to move into a replacement until 12:30pm — losing half a day of our holiday packing up, waiting, and unpacking again elsewhere.

What happened next was stranger still: our old room number was taken off the wall, the bed was removed, and a desk was put in — seemingly turned into an office overnight. A couple of days later, after we saw some official looking people walking around that area, everything was put back exactly as before and new guests were checked into the same room. This wasn’t just our room — it happened to every room along our row by the long swimming pool.

We asked management for an explanation of why this happened and for some form of compensation given the disruption. We were told it was due to an “operational issue beyond our control,” with no further detail, and our request for compensation was refused outright, though they did offer to change our room again, but we didn’t want to lose another half day packing/unpacking again.

Reading other reviews since, it sounds like our situation may have actually been fairly mild compared to what’s happened to other guests and the rooms they were allocated — which says a lot about how consistently this is managed.

Extremely disappointing experience

Unfortunately, my experience at Mykonos Kosmoplaz Beach Resort Hotel has been extremely disappointing.

From the moment I arrived, the attitude of the receptionist was unacceptable. When I raised legitimate concerns about the room, instead of trying to help or find a solution, she became extremely arrogant and confrontational, basically telling me to “do whatever you want.” When I asked about changing rooms, I was told that I would have to pay an additional €1,300.

What was even more shocking was being told by the receptionist that Opodo is “not their partner” and that, as a guest, I should have checked the hotel’s own website before booking. I booked and paid for this accommodation through a major travel platform in good faith. It is completely inappropriate to shift responsibility onto the guest because the reservation was made through Opodo. If the hotel chooses to make its rooms available through third-party booking channels, guests should not be blamed for using them.

The room itself was another disappointment. There is no proper wardrobe or luggage space, only a tiny area with a couple of hangers. I asked for additional hangers and the ones provided were visibly dirty.

The window of the room faces directly onto the hotel corridor, meaning there is practically no privacy unless I keep the curtain closed.

Even more concerning is the safe. When I arrived, it did not even have working batteries. After checking it, I discovered that the entire safe was completely loose and could simply be picked up and carried away. How is this supposed to protect guests’ passports, money or valuables?

Then I went to take a shower and discovered that the shower head has no proper wall support, so I literally have to hold it in my hand while showering.

The room also has visible marks and signs of poor maintenance. For the price and the way this property presents itself online, the reality is shocking.

Problems can happen in any hotel. What makes the situation much worse is the way a guest is treated when reporting them. Instead of professionalism, empathy or an attempt to solve the problems, I was met with arrogance, dismissive comments and an attempt to place responsibility on me for having booked through Opodo.

I have photos documenting everything described above.

For a hotel in Mykonos charging these prices, this experience is simply unacceptable. I would not recommend this hotel based on my experience so far.