D Andrea Lagoon

we spent 5 nights in a lovely swim-up room , massive lagoon pool and nice beach Hotel It was stunning and relaxing Every single staff member was friendly and helpful . breakfast and lunch was good .Is it 5 star ? think I need to improve a few things ,we had several issues ,you get drop off in car park we waited over 10 mins in sun to be pick up by golf cart to be taken to reception ,once there we were offered a welcome drink that never actually arrived so once i got to room got a cold bottle water out fridge ( i was charge 1.50 for ) but what does not work is dinner set up .we only had dinner at hotel one night and mixing half-board buffet dinners with a la carte dinners in same seating area .the waiters dont know whos who they just clear plates and not trained to a la carte standard. for example we were given canapes but no description given just placed on the table ,it turn out to be a salmon mousse -its a good job we did not have a fish allergy ! For the main i had steak but it came with no steak knife We then waited 40 mins for the dessert menu I think waiters may thought we were buffet dinners and we go help ourselves. i eventually had to find a manager while he apologized and mentioned things would be different next year , it ruined our dining experience. So the hotel is 5 stars , but management needs to do better

We were a party of three and stayed at this hotel for 6 nights.

This adults hotel is located outside of the main tourist areas in Kos, offering peace and quiet as few places we’ve visited have. Pretty common areas, including a nice pool, and very pleasant rooms with a large balcony. Lovely sandy beach that was never overpopulated. Ample parking.

We did not have dinner at the hotel, but both breakfast and lunch were excellent. Breakfast had wide choice of dishes, all of top quality. Lunch food was very tasty and very reasonably priced. The dessert chef is truly a master. We ended up eating 4 of 5 lunches there.

Service was consistently excellent at the reception and the dining area. We had very pleasant conversations with Lampros and George, including good advice on wine and sightseeing from Lampros. They, as well as Tolis, deserve special thanks, but the entire staff was kind and professional.

Two points which could be improved:

1. Housekeeping. On the first day after our arrival, almost everything was done wrong (2 sets of towels instead of 3; careless wash of the coffee cups rather than replacing them; etc.). Things got much better after we commented on this issue. Nevertheless, rooms are inadequately cleaned (e.g., thick layer of dust on the lower part of the night table, inadequately cleaned toilets and sink).

2. The hotel was apparently designed during the heyday of the very deplorable trend of making toilet and shower doors transparent. This may be a minor issue for young couples, who made up most of the guests. For us, a family with a young adult, this was problematic. Using opaque glass doors in a few rooms would have made it easier for guests who are not couples.

Despite these two issues, the hotel deserves a score of 5 due to the location, service, food, and pool & beach. Recommended.